This is the main charm city run location I frequent. As a hobby runner and marathonist; I do need…read moreto buy occasional running snacks for my longer distance runs and I enjoy trying out a variety of options so coming here is perfect as they sell energy gels individually. I've also gotten new shoes from here before and they were helpful with several shoe recommendations for a neutral, cushioned shoe. I will say their prices vary compared to shopping from direct brands online sometimes so this is worth comparing prior to purchase. Upon purchase, I'd recommend making a free account here so they can save your purchase history so if you liked something you bought but don't exactly remember what it was, they are capable of looking it up for you. They recently added stickers for purchase and I did grab some to journal my runs with.

If you need good shoes to run or walk in...get yourself (run, walk, or drive! lols) to Charm City…read moreRun in Rehoboth Beach, Delaware and see Erin, she's the BEST! Apparently, good shoes are important. Who knew!? At least, that's what my PT Annabelle at Fyzical Bethany Beach said when she met me & saw the $12 Wal-Mart mule sneaks I was wearing after my TKR knee surgery. Hmmm. So she gave me a "shoe prescription" to go to Charm City Run in Rehoboth and now I have super cool, supportive, & controlling Hoka sneakers! Srsly, Erin was amazing! She measured my foot, consulted with me, assessed my needs, and then brought me a variety of shoes that would fit the bill. I even got some cool new cushiony socks! Great store, great service, and great shoes! Watch out early bird walkers of the Bethany Beach Boardwalk, I'm heading your way soon! Check out Erin's IG page @ccrrehobothcoachcrew

The majority of my shoes are purchased at this DSW Canton location. There's always a good selection…read moreand I can usually find one in my size. Depending on the brand and type of shoe, it can be pricey. I always like scoping out the sale rack just to see what's available as that does change frequently. Staff are helpful when needed and the place is kept clean.

I've been into this DSW about a handful of times. On my very first visit here, after moving to the…read morearea, the employee could not produce a receipt. After trying to work through it (I don't recall why she simply couldn't replace the paper) she tried to convince me to just go without a receipt. I also recall a couple leaving because the wait was so long. In the end, I just left without a receipt. The shoes were just some Crocs so I was okay with it but..... c'mon. On this visit, I first noticed the amount of fingerprints and smudges on the front door. It just gave 'dirty' vibes. I barely wanted to touch the door to go in. Then, I walked in, and the employee (who, for some reason, I assumed was the manager) was on speakerphone having a conversation with who knows who. He continued that conversation while walking throughout the store with shoeboxes (working I suppose). He continued that speakerphone conversation the whole time I was there. He did finally ask me if I needed anything. Granted, there were only a handful of us in the store, but still..... Is that what we're doing these days? I do most of my shopping on-line and, I guess things have changed. The store was in good shape though. It was pretty clean and the shoes were organized. It was a weekday and I did finally hear one other employee speak up. They have a nice assortment of shoes and I did find some boots I've been looking for for awhile.

SO NICE. I came in and was immediately asked if they could help me. I didn't know the name of the…read moreshoes I was looking for but described it to the associate. He immediately pointed them out and got me my size. The woman at checkout gave me a coupon without me even asking. Great service and I will be back for sure

Walked in on a Sunday afternoon and was totally ignored for about 15minutes. I could understand…read morebeing ignored of the store was actually THAT busy, however it was not! The cashier was on his iPhone and the two other associates on the floor were joking around with one another - only one had a customer. Finally I interrupted to get some service and asked Jacob for two pairs of the Hawaiian Vans (his and hers, for my honeymoon that we were leaving for at 4am). Well I got my shoes got home and begin to lack only to realize I was given the Hawaiian Vintage Vans, not the pair HE TOOK TO THE BACK WITH HIM TO PULL! I was soooooo upset to not have the pair I asked him for and of course I had no time to return them before our 4am flight! So my fiancé convinced me that we should just wear them since it's not everyday we get to go to Hawaii in matching vans even though they were not what I wanted. Overall I probably would NOT Give this location any of our business anymore. The customer service sucked and the mix up really left a bad image in our minds.

I would agree with previous one star customers. The staff are very friendly and well trained sales…read morefolks but not trained in most foot or back problems especially medical conditions. Not sure how these commercials on air are still so influential. My wife was talked into $1800 worth of inserts NOT shoes. INSERTS. It never helped her pain. Stick with $18 inserts. Same results.

Kelly was amazing. Excited to get some relief with the 3 step system! Just getting started on this…read morejourney! We shall see. So far so good!

Marc was excellent! Bright eyed, bushy tailed, bursting w…read morepositive energy. Marc stopped to assist us as we walked around looking for a shoe they didn't have in store. He assisted me w locating the closest store that had what I needed & provided me w delivery options. I like Marc because he's youthful and had a few things in common w my sons who conversed well w him. Marc was so professional throughout the transactions and had my entire family leaving w a smile on our faces. I love The Finish Line and I've been in their "Winners Circle" customer club that tracks all my purchases and constantly rewards me for years. Traditionally their prices are cheapest for popular footwear and clothing and they have superfast shipping. The Finish Line will always be my 1st choice when making fitness purchases!!

Sell the items online that are not in their inventory!!!! This is the most ridiculous lie I had…read moreever heard. After 10 days processing time they simply cancel your order that supposed to be a birthday gift to our daughter. Called the store - never phone was answered.... Customer service not better careless and rude.

What can I say I am a shoe lady... Luv it!!!! I enjoy…read morecoming to this location because of Kerron and Devon they are very friendly, personable and have great fashion sense. If they don't have the item in store they offer having the item shipped to me for free.. Great customer service all around no complaints here

You let me down, but that's okay. I know there will be another time that I'll be able to find…read moreexactly what I'm looking for. It was really nice of the sales person to greet me even though there was a huge crowd of people here the day after Christmas. I thought it was nice and it even made me come back 20 minutes later to look again in case I missed something the first time. I'm dreaming of a new pair of boots. Ones with wooden soles so you can hear me walk down the hallway at work. Maybe with a pointy toe. Is that too much to ask?

Great and friendly customer service from the older lady at the register…read more Came inside looking for a jacket and had a nice selection of leather varsity jackets with sewn in patches. Great quality for a great price. Will definitely return

Their uniforms are affordable majority of them are scrubs but you can find doctors or chefs coats…read morein the mix. Got a good deal on work pants

I am a sneaker fanatic. Growing up in DC, you simply had to flex a bit with J's and New Balance. At…read moremy big age now, I need comfort lol . If it's not for fashion, I need to be comfortable...in comes Charm City Run. My daughter wanted new sneakers to help with her flat foot, lifts at the gym, and walking. Upon entering, we were greeted and were asked about our needs. I forget the rep's name, but she was so kind. She did a walk test with my daughter, to look at her stride and feet placement and determine the best shoe recommendation. She also brought out the old school sizing tool (idk what to call it)...it's silver and you put your foot on it for proper sizing. Baby girl is a 10. Meanwhile, mama is a 6.5. Don't judge, please. Anyway, my daughter ended up with a Brooks sneaker...sole is thick as hell, but she said she felt like she was walking on water. The customer service was great. I do plan to go back and purchase comfortable walking sneakers for me. There are several locations in the area. My next stop will be the Bmore store.

I really like this store because it has everything. Gels, belts, vests, salt chews, and of course…read moreshoes. There are also ways to get deals if you purchase certain quantities and they have great sales! As for the service it is hit or miss unfortunately. Some people know how to help if you're looking for shoes, some get defensive since the website contains out of date information on technology/methodology to select shoes. I do think the service has gone down over the years as they've expanded unfortunately but if you're a regular you should be good to go vs a novice getting into running the store associates can be intimidating.