I started taking care of my 82 year old grandmother full time & moved her into my home this past April and needed some respite a few days a weeks for a few hrs. Sabrina from Comfort Keepers came and spoke with me and I trusted her word that they were a elder care company that professionally placed certified or at least trained caregivers with elders who needed it. It was a NIGHTMARE. One of the first afternoons my husband and I had a "caregiver" from comfort keepers come over so that we could run errands and actually get out of the house for once, we came back to discover that after a full night and half way into the next day she had been completely neglected and left in her own feces and urine. I have to wonder what the hell did "Charles the caregiver" do the whole time he was alone in my house with my granny? Also, this is who Comfort keepers hires to leave your helpless elder loved ones in their care? The other major issue was they screwed up scheduling back to back three times in a row leaving us without care, with a rented car we paid for and couldnt drive because we had to caretake when we had paid for and scheduled a caregiver after Comfort keepers asked us to reschedule due to their own issues! Sabrina was so nice and personable but apparently she and the company are not only incompetent but dangerous. DO NOT USE COMFORT KEEPERS! THEY LITERALLY PLACE UNQUALIFIED, UNTRAINED RANDOM FOLKS IN YOUR HOME. After I complained, left voicemails and text messages for over a month, I still hadn't gotten any response from anyone from their company. I just received a refund check for 68 dollars for all the hassle, neglect and hundreds of dollars we lost from their mis scheduling and abuse of trust. They are a total SCAM. DO NOT TRUST. The folks I dealt with on the administrative end were Sabrina and Nick. I am so upset and disappointed that Comfort Keepers was supposed to be a service that relieved us of stress and kept my grandmother safe, secure and happy- they made us all miserable and pay much more than anyone should have to in time, money and tears. read more