I like this assisted and independent living facility. I visit once a week. All the staff are very…read morefriendly. All the rooms are kept clean at all times. They have a workout area & large TV room on each floor. Their dining room is on the main floor with a menu for every day items and then you have a choice for the special of the day. If you are a visitor, you can purchase a lunch ticket to join your family or friend. They have different events going on every day to keep people busy & active. They have a popcorn room that also serves as a coffee room. They had free vital checks with weight, BP and oxygen checks . Another day they had a hearing test. They keep their tenants up-to-date with any changes with newsletters that go out. It seems the care quality here is top notch. There's plenty to do in the Legacy block area if you want to get out & shop or walk around.

From the owner: Personal experiences make all the difference…read more Come discover our full-service Heritage senior living community in Omaha, Nebraska, that puts you at the center of everything we do. From knowing how you like your coffee and loving your dog (almost!) as much as you do to knowing your grandkids' names and favorite restaurants nearby, you'll be delighted with the many ways we care about - and for - you.

I visited today. During my visit I had the chance to talk with Mel. Mel has worked at Hickory…read moreVilla for 5 years. He serves the Elders by driving the shuttle, leading activities, and talking with the residents. He has the kindest spirit and loves God. I also spoke with Jane, the Dining Services Director. She was chopping fresh asparagus to grill for lunch. Jane said she has been at Hickory Villa for 18 years. As I walking around, I also spoke to residents, Jean and Darry. They both expressed how happy they were, how well taken care of they felt, and both had big smiles when I asked them if they were glad they made the decision to take an apartment at Hickory Villa. This community has a cozy feel and I really enjoyed my visit. Lauren

Mom has lived at Hickory Villa for nearly two months and we could not be happier. It was tough…read moreadjusting at first to all of the care as she moved from independent living in her own condo. The facility is lovely, big central atrium with tons of natural light and a small live bird aviary. Her apartment layout is simple and smart, allowing for a living area and kitchenette as well as a common dining area we've often used for family meals. She has control of her own thermostat and we bring her dog over several times a week for visits. I still haven't figured out what everyone's job is, as there are sooo many employees.regardless, all staff are friendly, efficient and patient. My own patience with mother and her fellow residents has improved with their example.

While Aksarben Village (Memory Care) may look clean and well-maintained, the care and workplace…read moreculture inside are deeply disappointing. I came in as agency staff (CNA), ready to work and treat residents with the respect they deserve, but instead of being welcomed, I was targeted. One particular med aide went out of her way to provoke me throughout my shift, nitpicking and creating issues where there were none. She eventually ran to the DON with a completely false accusation about my attitude, even though I followed every instruction she gave and made sure residents were well cared for. Her behavior was unprofessional, unwarranted, and ultimately reflected more on her than on me. Before I left, I still toileted the residents who needed care because at the end of the day, they are the reason I show up. I also spoke with my agency and another CNA, and both confirmed I wasn't the first person this had happened to. What got to me wasn't the workload--it was being disrespected for doing my job right. That kind of energy says a lot about the toxic culture there, and unfortunately, it's the residents who suffer most, like being left in soiled clothing for hours and completely ignored. There are a few kind and hardworking staff members there, but the lack of teamwork, compassion, and accountability overshadows the good. Families deserve to know that a nice building means nothing without safe, respectful care behind it.

Very clean facility. Management cares about their staff and residents...I would trust them with my…read morefamily members

Most recently I came in for a birthday party. Very nice facility, caring staff. Lots of amenities…read morefor residents. Everything appeared very clean and updated. I don't have much experience with the care here but from others I know they are very happy with how they and their families are treated.

Very safe and caring environment for residents and staff. Offer so many different opportunities for…read moreresidents to do with their time. Always go the extra mile to help somebody in need

To preface this; I own some group homes. It's a different demographic, but there's a lot of similar…read morewith care between what I do and what Parsons House does. I've also been in 'caring' professions for over 30 years. The first thing I noticed at Parsons House was how long people have worked there. The direct care staff turnover rate is low, and a lot of staff have worked there for a long time. THIS IS UNHEARD OF IN THIS FIELD. It's what I strive for in my own business, and it telling of a positive place to work, and greatly increases the quality of services due to the experience of the employees. My mom moved into Parsons House about a little over one year ago. The move was rocky. Her memory was pretty bad, and despite wanting to move, she kept forgetting. Parsons house was great with the move. They supported her, me and the rest of my family through this difficult time. Understandably, my mom did not want to lose her independence. While they do laundry for people there, they forwent their own protocols and allowed her to do her laundry, and as her abilities decline, they are helping her with this, but she's still doing it, herself. She wanted to continue to self administer her own medications. They completed an assessment for this and, again forwent their own protocols, she was administering her own meds, and they allowed me to use the pharmacy my company uses, which was great. As time went on, I (as medical POA) decided she couldn't self administer her medications. This transition has been difficult, not because of Parson's House, but because of the pharmacy they had been using. I'm not going to get into the logistics of this, but I'll just say the pharmacy messed up her billing and did not bill insurance, personally charging her. The pharmacy was not following through to fix the problem. This was not Parsons House's issue, but they wanted to help. I didn't think there was anything they could do, but one of the nurses called the pharmacy and...I have no idea how...got the pharmacy to start working on fixing the issue. They also mentioned they are looking at different options for pharmacies. I didn't ask them to do this, they just recognized an issue and were already processing a solution. Not only have they worked hard for the quality of services they provide for my mom, they have consistently gone well over what they were responsible for. At Parsons House they not only do what's needed, but what's right, which warms my heart.

We are very happy with the staff at Parsons House. Mom is treated very well and loves joking with…read morethe staff. They encourage her to participate in activities and make her feel like she belongs here. We are very grateful for the facility.

I thought Contry House was a peaceful place to suffer with Alzheimer. My dad got pneumonia,…read more Sepsis & malnourished. I went to retrieve the rest of his items within 30 days. His room was rented already. Young staff needing a job. Leadership in question. Take your dad elsewhere! All the above issues could of been treated.

We recently moved our sister from the CountryHouse in Omaha, NE to the Independence House at…read moreMandarin in Lincoln. In the 4 weeks that she was at CountryHouse we noticed a measureable decline in her emotional state and her physical abilities. Boredom was her worst enemy, and she developed several disconcerting behaviorisms during her short stay there. The move has made a world of difference for her. Only one week at Independence House and we are seeing dramatic improvements in her moods, and the behaviorisms are subsiding. Augmenting her daily routine with PT and OT, my sister is regaining her strength and is no longer restricted to her wheelchair (Yeah!). Kudos to the staff at Independence House, whom we find engaging and endearing to the residents placed in their care. If you are searching for a memory care facility for a family member, don't be fooled by the appealing "brick and mortar" options out there - just because a place 'looks' like home doesn't mean it 'feels' like home. Take the time to observe the staff and their interactions with the residents. Then ask yourself... would I want to live here? Thank you Independence House for making good on the promise touted on CountryHouse's website... creating "moments of joy" for my sister and for all the residents in your facility.

My dad recently had a stroke and we had to find some long term placement for him while he continues…read moreto heal. This is one of the places we were hoping for - it's far away but it's clean and staff are helpful and respectful. So far we are very happy.

I suggest going in for a tour. Any employee would be happy to give you one but if you schedule a…read moretour you will be more likely to get an employee who is more knowledgeable about each area. There is a rehabilitation side where the patients do not live here but are here for an extended stay. There is a large therapy gym with a pool on this side and each hallway has its own nurses station, nurses supply closet, own seating area with a tv (there are tv's in bedrooms too) and its own dining room. I really like the elegant touches. The other side of the building has long term patients. Each hallway is the same as the rehab side and there is a smaller rehab room. There is a lovely pond on this side of which I put my two pet turtles in when I moved away. Patients saw them as a sign of good luck and enjoy watching them. I hear they eat popcorn often being that on each side of the building there is a popcorn machine. (there are also ice cream machines. There is a chapel, rooms to reserve for private family birthdays/holidays, there are activities like bingo and cards, and overall this is a great place. I was once the person in charge of supplies. I know that we ordered the best quality of products and if we didn't have it I'd run out and buy it. Our Kitchen is high end and our house keeping department has a great room with washer/dryer, a large folding table and so on. You really just have to go and see it for yourself. Jack Vetter the founder visits often, his mother stayed at the sister facility Brookestone Village. The Administrator is a very knowledgeable and nice person. He had been a nurse for several years then was the director of nursing before the administrator so he's done the dirty work and knows what it takes to provide quality care. The Administrative assistant is a kind professional woman, she had her father stay for rehabilitation while I was working there. I could go on about the staff, HR is great, and so on. I'd stay here if I needed rehab.

We are so grateful to all the staff at Pacific Springs for making this time so enjoyable for our…read moreloved-one. The community here is unmatched, with excellent living spaces, shared spaces, 3 dining areas and loving staff. I had the pleasure to visit and even stay in the guest suite here many times, and was always comfortable and welcomed. The food is also fantastic and such a nice treat to order off a great menu. They have a golf simulator, state-of-the-art workout space, ballet/dance studio, a stunning grand staircase and much much more. If I had to explain this place in one word: Positive. The staff, the atmosphere, the residents. We feel so lucky to have had our loved one stay here and find his new home and community. Extra shout out to Jack, you are the best - Tom loved you.

If I could leave less than 1 star I would. Absolutely do not place your loved one here…read more 1. Communication: NONE. Each Executive Director either resigned or were let go. Regional Ops Directors are not approachable or accessible either by voice mail messages, emails and texts. Wellness Director resigned and was walked out that day. No one to communicate with regarding loved one's care plan. 2. Shortage of staff in EVERY department including CNA's and Caregivers. Agency staff were brought in and many noted that they did not have access to care plans and were advised to "do the best they can". My mother was scheduled, per her care plan, for showers on Wednesday's and Saturdays at around 3. I would say in the 6 1/2 months she lived there she may have had 10 showers that someone actually came in her apartment on their own and "watched" her shower. The remaining times I had to have her press her pendant and await someone to respond to request her shower. Most every time we were met with "we are short-staffed" so not sure we can get your shower in today. I paid out of pocket a few times to have some give her a shower. Her care plan noted she was to be assisted in the shower with bathing and washing her hair. Never happened. Staff would sit on the closet toilet and "watch" her shower. Fecal matter was present on the shower seat. Never offered her deodorant, lotion or q-tips as noted in care plan. Came in once and she was sitting on her walker with a towel over her, they just left her alone. Thank goodness we came at that time. Her pendant was hanging up outside the restroom. 3. Call response time. Upon her arrival call times were about 5-10 minutes. Shortly thereafter the call times would range anywhere from 20 - to an hour. 4. My mother fell in her apartment on July 13th. She called me at 5:45pm to advise she was going to bed and headed to her restroom. At 6:40 I received a call from Carestaff that my mother had fell. After my mother was transported to the hospital and I spoke to Cardiologist, I notified the then Regional Exectutive Director of what transpired and that my mother would not be returning. NO ONE from Astoria called me to inquire what transpired or offer their well wishes. Sadly my mother ended up on Hospice and transitioned to her Heavenly Home a few days later. I notified Astoria and again , no one offered their condolences. I asked the Regional Director of Ops to advise what the call response time was at the time my mother fell and pressed her pendant and if the fall was reported to the state since she broke her elbow and heel. NO response other than "can we set up a time to meet or call you"? I was not in a position to engage with them at this time and again sent an email requesting information. NO response other than can we set up a time to talk. Please, read all the reviews. Do your due diligence and think long and hard before placing your loved one or yourself here. Clearly senior communities will have turnover, but when every department head is let go or resigns, that's a major red flag. Promises are made and never kept. They hold town hall meetings addressing concerns from residents, but nothing changes.

Jennifer the director does not care about any of her resident or staff and Monique the memory care…read moresupervisor does not care about her stuff at all And they don't stand behind any of those staff when all the staff does is try and give the resident a good place to stay to live and help the residents as best as they know how

I recently went to an event at Esprit Whispering Ridge and was very impressed with it. The building…read moreand social areas were clean and offered great amenities. The staff was extremely friendly and helpful. Also the few residents I spoke to were friendly and really seemed to enjoy their home. I would definitely recommend this location if you need assisted living or memory care.

From the owner: As soon as you walk into our lobby, you'll feel it you'll see it you'll know it. Youll experience a…read morenew kind of retirement community. Esprit Whispering Ridge has a way of making everyone residents and family members alike feel right at home. Our apartment homes are exceptionally spacious and well-designed. Our atmosphere is comfortable and relaxed. Our staff is compassionate and committed. Above all, our priority is helping your loved one thrive. Located in Omaha, NE, we offer a personalized approach to assisted living and memory care. We get to know your loved one's interests, preferences, and unique personality so we can provide exceptional care and support. Esprit is a caring place to live and a warm community to visit. We're proud of every aspect of our beautiful community. Discover how Esprit offers your loved one the amenities they'll appreciate and the care they deserve.