While Aksarben Village (Memory Care) may look clean and well-maintained, the care and workplace…read moreculture inside are deeply disappointing. I came in as agency staff (CNA), ready to work and treat residents with the respect they deserve, but instead of being welcomed, I was targeted. One particular med aide went out of her way to provoke me throughout my shift, nitpicking and creating issues where there were none. She eventually ran to the DON with a completely false accusation about my attitude, even though I followed every instruction she gave and made sure residents were well cared for. Her behavior was unprofessional, unwarranted, and ultimately reflected more on her than on me. Before I left, I still toileted the residents who needed care because at the end of the day, they are the reason I show up. I also spoke with my agency and another CNA, and both confirmed I wasn't the first person this had happened to. What got to me wasn't the workload--it was being disrespected for doing my job right. That kind of energy says a lot about the toxic culture there, and unfortunately, it's the residents who suffer most, like being left in soiled clothing for hours and completely ignored. There are a few kind and hardworking staff members there, but the lack of teamwork, compassion, and accountability overshadows the good. Families deserve to know that a nice building means nothing without safe, respectful care behind it.

Very clean facility. Management cares about their staff and residents...I would trust them with my…read morefamily members

On the second day of my husband's stay at the Heritage at Sterling Ridge memory care, he was…read moreinjured. Two staff members grabbed him and forced him into a bathroom while he was resisting. When they let go of him, he flew against the wall, fracturing three ribs in his back. One arm was injured by the staff member holding on and it ripped a 6" gap in his skin; the other arm was severely bruised after hitting the wall. He also hit his head on the wall. No ambulance was called. I took him to the ER and he was admitted to the hospital, where he stayed for two weeks and then spent another two weeks in rehab care. Staff needs much more training and compassion. I DO NOT RECOMMEND THIS MEMORY CARE!

From the owner: Personal experiences make all the difference …read more You've discovered a Heritage retirement community in Omaha, Nebraska, that puts you at the center of everything we do. From providing the care services you need to reserving your favorite table, The Heritage at Sterling Ridge will quickly get to know you and cater to your unique preferences.

To preface this; I own some group homes. It's a different demographic, but there's a lot of similar…read morewith care between what I do and what Parsons House does. I've also been in 'caring' professions for over 30 years. The first thing I noticed at Parsons House was how long people have worked there. The direct care staff turnover rate is low, and a lot of staff have worked there for a long time. THIS IS UNHEARD OF IN THIS FIELD. It's what I strive for in my own business, and it telling of a positive place to work, and greatly increases the quality of services due to the experience of the employees. My mom moved into Parsons House about a little over one year ago. The move was rocky. Her memory was pretty bad, and despite wanting to move, she kept forgetting. Parsons house was great with the move. They supported her, me and the rest of my family through this difficult time. Understandably, my mom did not want to lose her independence. While they do laundry for people there, they forwent their own protocols and allowed her to do her laundry, and as her abilities decline, they are helping her with this, but she's still doing it, herself. She wanted to continue to self administer her own medications. They completed an assessment for this and, again forwent their own protocols, she was administering her own meds, and they allowed me to use the pharmacy my company uses, which was great. As time went on, I (as medical POA) decided she couldn't self administer her medications. This transition has been difficult, not because of Parson's House, but because of the pharmacy they had been using. I'm not going to get into the logistics of this, but I'll just say the pharmacy messed up her billing and did not bill insurance, personally charging her. The pharmacy was not following through to fix the problem. This was not Parsons House's issue, but they wanted to help. I didn't think there was anything they could do, but one of the nurses called the pharmacy and...I have no idea how...got the pharmacy to start working on fixing the issue. They also mentioned they are looking at different options for pharmacies. I didn't ask them to do this, they just recognized an issue and were already processing a solution. Not only have they worked hard for the quality of services they provide for my mom, they have consistently gone well over what they were responsible for. At Parsons House they not only do what's needed, but what's right, which warms my heart.

We are very happy with the staff at Parsons House. Mom is treated very well and loves joking with…read morethe staff. They encourage her to participate in activities and make her feel like she belongs here. We are very grateful for the facility.

Had their occasional deli lunch which is amazing. Lots of sandwich and side choice's. I have had…read morethe tuna and chicken salad which were amazing. The matzoh ball soup and sweet potato fries are great. Service is like jimmy johns...freaky fast. Cold slaw and pickles are on the table.

This may seem like an odd one to review, and I doubt too many people are looking on here to see…read morewhere to send their aging parents or grandparents, but I was so impressed by this place that here I am. I'm in the process of considering where to put my grandmother, who doesn't want to leave her small town in Iowa, which breaks my heart. The Rose Blumkin Jewish Home was incredible when I visited. They have thought through all the details. For example, all the residents' doors are painted different colors and have unique lights outside the door. If you've ever gotten lost walking up and down the halls of a nursing home, where every door and every wall looks the same, you can imagine how hard it must be for a person with dementia to find her or her room. They also have multiple dinning room options, so people feel like they have more choice in their life. Plus, the Jewish Academy is on the same campus, so the preschool children are always coming over to the Home and providing a little cheer for the elderly adults. I wish I had an option like this in Nevada, Iowa!

I believe the Nurses and CNA's really care about the residents and want to do a good job but the…read moremanagement of this place totally needs an overhaul! They are always in combat mode. If you ever have any concerns about your loved one, be prepared for no communication and rudeness from management, as if it's your loved one's fault! Find somewhere else where management truly supports the people who will be caring for your loved one.

The last review I provided was a Five Start for the care my wife received at Cottage 72 during her…read morefinal seven months of her life. Those folks were, and I assume, still are the cream of the crop for care giving. However, this review is about the Independent Living communications! On Saturday August 15, 2020 my air conditioner failed at 8:00 p.m. I called the Concierge. I was expecting it would be Sunday before anyone came to look and/or repair the A/C this this was a weekend and not a normal workday. Within 15 minutes the Concierge had contacted the Director of Environmental Services and informed me the Contractor for A/C would be arriving within the hour. By 9:00 p.m. the Contractor was at my door. At 10:00 p.m or two hours after the first phone call to the Concierge, the A/C was working. On Monday morning I was able to personally thank the Director of Environment Services and passed a well done to the Concierge. This is normal for Environmental Services! Advance the clock until today, August 18 at 3:15 p.m. the A/C failed again. I walked to the Concierge to report the outage and explained what had happened on Saturday night. I did mention the Concierge Saturday night did call the Director of Environment Services. This being a normal work day and during normal work day I did ask him to put in a work order which is normal procedure. At 6:45 p.m. once my unit hit 80 degrees, I walked to the same Concierge and asked what the Director of Environmental Service said. I was told he, the Concierge had not called him since the Director reads all work order prior to leaving. I asked the Concierge if he planned to call the Director. No, he will read the work order. It is now 7:50 p.m. and 81 degrees. It would appear the Concierge was not able to follow up on my request. Very disappointed. This is not normal customer service from the Hillcrest Grand Lodge Independent Living; however is becoming a pattern for this Concierge. I do still think the Grand Lodge is a wonderful place; however, it might be helpful if key meet and greet persons are trained to a "standardization" level.

I visited today. During my visit I had the chance to talk with Mel. Mel has worked at Hickory…read moreVilla for 5 years. He serves the Elders by driving the shuttle, leading activities, and talking with the residents. He has the kindest spirit and loves God. I also spoke with Jane, the Dining Services Director. She was chopping fresh asparagus to grill for lunch. Jane said she has been at Hickory Villa for 18 years. As I walking around, I also spoke to residents, Jean and Darry. They both expressed how happy they were, how well taken care of they felt, and both had big smiles when I asked them if they were glad they made the decision to take an apartment at Hickory Villa. This community has a cozy feel and I really enjoyed my visit. Lauren

Mom has lived at Hickory Villa for nearly two months and we could not be happier. It was tough…read moreadjusting at first to all of the care as she moved from independent living in her own condo. The facility is lovely, big central atrium with tons of natural light and a small live bird aviary. Her apartment layout is simple and smart, allowing for a living area and kitchenette as well as a common dining area we've often used for family meals. She has control of her own thermostat and we bring her dog over several times a week for visits. I still haven't figured out what everyone's job is, as there are sooo many employees.regardless, all staff are friendly, efficient and patient. My own patience with mother and her fellow residents has improved with their example.

Most recently I came in for a birthday party. Very nice facility, caring staff. Lots of amenities…read morefor residents. Everything appeared very clean and updated. I don't have much experience with the care here but from others I know they are very happy with how they and their families are treated.

Very safe and caring environment for residents and staff. Offer so many different opportunities for…read moreresidents to do with their time. Always go the extra mile to help somebody in need

If you have found this review it is because you care about your loved one as much as I care about…read moremy Dad! It's so hard watching your parents have to trade in their healthy, independent life for one of dependence on others. However, if you have to do that, Heritage Ridge is the place! The staff has been so kind and caring! They get to know him as a person and tell me how intelligent and funny he is! His favorite place to be is in the dining room! I remember one time I took him to a doctor appointment (by choice - their transportation policy is AWESOME) and asked him if he wanted to go to a restaurant afterward. He chose to go home to eat with his buddies instead! :) I was shocked! I sure did make the right choice for him! :) I have given permission to HR to give my phone number to anyone who would like to contact me about it! As much as he didn't want to go there two years ago, it's home now and he loves it! To the staff at Heritage Ridge - I'm forever grateful - keep up those awesome smiles and hugs - I appreciate you!! :)

My mother stayed there in the assisted living area for four years. I loved the atmosphere. I was…read moreable to decorate her room with all her memorabilia. The activities were always top notch. Off and on there were a couple aids that you could tell truly cared. Unfortunately, most of them were punching a time clock. I had certain requests for the safety of my mother, but they were often, not carried out resulting in her falling multiple times. I feel it is a direct result of the management. And the recent change has caused many of the good people to leave and seek employment elsewhere. I was specifically promised things that ended up being denied to my mother. And I was outright lied to about two incidents involving accidents with my mother. Now is not the time to choose Heritage for your loved one if they need specific attention. We were finally told they could not handle her and were only given 3 days to move her. We were told we could have 5 days, but ended up being charged. If anything is negotiated, get it in writing. Management will deny what you were told.

Jennifer the director does not care about any of her resident or staff and Monique the memory care…read moresupervisor does not care about her stuff at all And they don't stand behind any of those staff when all the staff does is try and give the resident a good place to stay to live and help the residents as best as they know how