My experience was much different. I wrote the following to the owners within a week of my wife passing. I spent the last fifteen years of my working career with the College of Business Administration at the University of Nebraska at Omaha. I did not work in the classroom but in the field with actual businesses that needed another set of eyes. I called it the difference between Theory and Application for the five Masters in Business Administration I had assigned to me. I worked with them for their two years in the MBA Program.
For the first time in my career I am at a loss for words to describe the work environment in Cottage 72. As I told many there, I quietly watch work ethics, customer service and that intangible . . . connecting with the customer. In this case it was the residents.
My wife entered Cottage 72 in April 2019 until her passing on November 14, 2019. I stayed with her daily from eight to fourteen hours seven days a week. I really got to know the strengths and weaknesses of the employees.
I do not choose to list names, but I will use categories instead.
Chefs! The call themselves cooks. That does not adequately describe them. The team that manages the meals are not only outstanding preparers of delicious meals, they are all focused on providing service to the residents.
Care Team! Again, these employees are absolutely outstanding. They know the name of the residents the day of move into Cottage 72. Within a week, they know the resident's family and greet them as their family when the resident's family visits. They wear a constant smile on their faces that is not fake. They truly "love" caring for the residents.
Nurses! Wow. Words do not exist to describe the caring of health care and medication to each resident. If called from another cottages, they arrive as soon as possible. In last days of my wife, they spoke gentle words of compassion to the resident in a quiet whisper. When my wife passed, the nurse was right there in the room with my daughter and I.
Hospice! Hospice was everything I was hoping for and more. Everything I had ever heard about Hospice was on target. Superb talent from each and every one of them during those difficult last days.
Maintenance! Anything needed attention was taken care of immediately.
The employees in Cottage 72 could be Quality Control Evaluators in any Long-Term Care Facility. You are blessed to have them.
From my background they have traits that many times is not seen in business employees. They are proud of their jobs. They want to be there. And perhaps most important, they all work as a team to provide the best care possible.
Thank your and your wonderful team in Cottage 72 for providing my wife with the best of end of life care. read more
