I believe the Nurses and CNA's really care about the residents and want to do a good job but the…read moremanagement of this place totally needs an overhaul! They are always in combat mode. If you ever have any concerns about your loved one, be prepared for no communication and rudeness from management, as if it's your loved one's fault! Find somewhere else where management truly supports the people who will be caring for your loved one.

The last review I provided was a Five Start for the care my wife received at Cottage 72 during her…read morefinal seven months of her life. Those folks were, and I assume, still are the cream of the crop for care giving. However, this review is about the Independent Living communications! On Saturday August 15, 2020 my air conditioner failed at 8:00 p.m. I called the Concierge. I was expecting it would be Sunday before anyone came to look and/or repair the A/C this this was a weekend and not a normal workday. Within 15 minutes the Concierge had contacted the Director of Environmental Services and informed me the Contractor for A/C would be arriving within the hour. By 9:00 p.m. the Contractor was at my door. At 10:00 p.m or two hours after the first phone call to the Concierge, the A/C was working. On Monday morning I was able to personally thank the Director of Environment Services and passed a well done to the Concierge. This is normal for Environmental Services! Advance the clock until today, August 18 at 3:15 p.m. the A/C failed again. I walked to the Concierge to report the outage and explained what had happened on Saturday night. I did mention the Concierge Saturday night did call the Director of Environment Services. This being a normal work day and during normal work day I did ask him to put in a work order which is normal procedure. At 6:45 p.m. once my unit hit 80 degrees, I walked to the same Concierge and asked what the Director of Environmental Service said. I was told he, the Concierge had not called him since the Director reads all work order prior to leaving. I asked the Concierge if he planned to call the Director. No, he will read the work order. It is now 7:50 p.m. and 81 degrees. It would appear the Concierge was not able to follow up on my request. Very disappointed. This is not normal customer service from the Hillcrest Grand Lodge Independent Living; however is becoming a pattern for this Concierge. I do still think the Grand Lodge is a wonderful place; however, it might be helpful if key meet and greet persons are trained to a "standardization" level.

One year out from PT last year with Beth and team and pushing me to full recovery from my full quad…read morerupture last July!! You guys pushed me hard and gave me all the info I needed to complete recovery. Thanks to Beth and Edge Team my wife and I were able to retire and full time RV in TX this winter. Best PT in the Metro!!

Eric was great. Gave me some excercises and recommended some shoe inserts which are helpngread more

What an awesome group of rehab professionals!!! Everyone at Horizon is kind, compassionate, AND…read morehighly skilled and knowledgeable. I went to them having had MS for over 25 years and a recent total hip replacement. Mandy's expertise in both areas (neurological disorders and orthopedic rehabilitation) inspired total confidence in me and is largely responsible for me successfully walking today. I truly cannot thank Mandy and everyone at Horizon enough. They really help change lives for the better every day. And it is not just because they are friendly and engaging people (which they are), but because they also push each one of their clients to work their hardest and to get better as soon as possible. God bless them.

Jake Castello is one of a kind. We appreciate his work. Very Friendly Staff at all locations. Great…read morefacility with top of the line machines. Flexible hours and locations, very affordable. I love bringing my clients to Horizon Physical Therapy.

I used to love this Urgent Care, which says a lot based on how often and for what reasons I found…read moremyself there. But, since rebranding as CHI, it's decreased in a couple areas. First, you must beware when you are being given items to take home for care, such as braces and splints. They now partner with See the Trainer in Bellevue. You sign the authorization with no clue as to the price, and the nurses do not know either. Then, 6 weeks later, you receive a bill for an outrageous amount. In my case, it was a $79 bill for a brace that cost $26.57 on Amazon. On top of that, I was seen (same visit, mind you) for a ankle injury. I was told that when the nurse practitioner looked at the x-rays, it was severely sprained and that I should feel better in "a couple weeks." A few days later, I found it odd that I had not received a follow-up call (as usual, when the specialist reviews the x-rays). I called and requested that it be looked at. Turns out, I had fractured my ankle and the bone was chipped on the side, with a recovery time of 6-8 weeks. Had I never called back, I may never have known this. If you are paying the price for an urgent care, the service needs to be better. And over the last year or two, it has declined. Sure the building is new and looks awesome, but when I am in an urgent care, I am more concerned with the quality of treatment than the awesomeness of the waiting area. I will be going to UNMC from now on.

I believe this is a newer location, but I've been to this location a few times for my wife and it…read moreis very nice. Everything is clean and the staff was super friendly. Peggy Jones is the best! My wife and I will continue to come here!

Tried to call for an appointment and the person answering the phone just said 'how can I help you?'…read moreI asked if it was Pain west and she said, 'yeah'. and silence. This made me feel like I reached a sketchy number and I asked if I missed her saying 'Pain west'. she said 'how can I help you'? and I disconnected. I have no idea if I even reached the clinic and if so, she was insanely rude. Customer service is everything.

Ease of Appointments. Broad scope of things they can help with. Willing to try things that are…read moreconsidered outside the traditional box.

I am currently trying to get my dad out of this place. They make his call button unreachable. He…read moreis left in urine and feces for hours. Please do not send a live one here. I have tried to call and have left messages and sent emails with no response. I just want my dad to be treated like a human. Yelp made me add a star to post but I would not even give this place 1 star!

We visited my grandma in rehab. My son got to meet his great grandpa and great grandma. They are…read morevery kid friendly there... everyone loved our son. I think the nurses were very kind and friendly.