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    Comfort Keepers

    5.0 (1 review)
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    1 year ago

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    Cornerstone Caregiving- Katy

    Cornerstone Caregiving- Katy

    2.3(3 reviews)
    1.4 mi

    I hired a care giver for four hours, after 2 and 1/2 hours distressing incidents raised questions…read moreabout the competence and attentiveness of the assigned caregiver. Her care put me in No oncetwo unsafe situations. The caregiver drove the wrong way down Cimarron Pkwy this not only terrified me but also posed a significant risk to our safety. Then when finally turning to go back just stopped in the turn lane about two cars from the light and start saying Cimarron was a one way street. I explained it is a four lane street here off Mason, two right lanes and two left lanes and that the turn signal had turned green and all she had to do was follow the little arrow on it and turn to the left. The person who answered thephones at Cornerstonre as I called when this was happening was so dishonest that they actually said. "That's funny because she drives people all over town to doctor appointments." The response dismissed the gravity of the situation, suggesting a casual attitude towards what could have been a life-threatening error, and no concern at all. I have recently undergone knee surgery and am also suffering from Cellulitis. Despite my visible discomfort and attempt to communicate, the caregiver inappropriately handled my affected leg while assisting me with my shoe, causing intense pain. I did not need nor ask for her help but she grabbed shoe at the foot of cellulitis and shook it and the leg still recovering from the surgery incision. This incident indicates a lack of basic understanding of patient care, especially for those with medical conditions and recent surgeries.I told the lady on the phone about this and she had no response. No concern at all. No concern for the safety of clients like myself was shown.

    They seemed nice and to be honest I did have problems getting these people to answer the phone and…read moreto reply to texts even before I got a job. Traveled 30 minutes for a job interview and I got the job. The woman said when I got home to send in my social card she ignored it for a week said she didn't get it no she got it. I sent it again because I told her she hasn't messaged me to come in for training and she didn't run my background. She said oh I got it I assumed she was doing the background. I didn't get any emails from this company no information no call no text to come in for the training. I told them in a text I'm turning down the job they lack in communication skills. I hope they don't do this to the woman that came in before me because this is unprofessional.

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    Cornerstone Caregiving- Katy
    Cornerstone Caregiving- Katy
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    Comfort Keepers - homehealthcare - Updated May 2026

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