1. Gentle Hands Senior Care

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Houston, TX

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Gentle Hands Senior Care

5.0 (2 reviews)
Open • 9:00 am - 5:30 pm

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1 year ago

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Smaller, more intimate community than most places. Friendly and welcoming residents, caring staff…read moreand fantastic food. Beautiful apartment and grounds. Great support and medical care in skilled nursing and a gifted therapy team.

It was the most horrifying 24 hrs experience in my life!! I felt I was in prison and when I got…read moreout, I spent 24 hours under covers to gain my sanity!! I'm not sure where to start. The staff you call them and they look back and keep on going. The bedroom by the nurse station with siren blaring all night. The bed mattress full of something like straw with one small flat pillow. The medication I need in middle of night for my severe pain, nurse Austin kept telling he he does NOT have it!!! Yet in the morning when manager came in at 8, the pill was available. I was in pain all night although i asked him for it MANY times. IGNORED!! The food: OMG for breakfast 2 pcs of dry toast with small jell containers they give out at fast food store. Dinner already served on a plat with white bread role few pcs of veggies and glass of water. I asked for soda and was harshly told they have none!! I'm here expressing my personal experience. Medicare need to inspect and evaluate for the sake of those staying there. NO WAY TO LIVE!!!!

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The Hallmark - An elegant dish served at the fine dining available at The Hallmark.

An elegant dish served at the fine dining available at The Hallmark.

The Hallmark - An interior photo of one of the senior apartments available at The Hallmark in Houston, TX.

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The Forum at Memorial Woods

The Forum at Memorial Woods

2.9(31 reviews)
2.0 mi•Memorial

I absolutely love visiting this community! From the moment I walk in, the staff always welcomes me…read moreso warmly, it truly feels like such a positive and inviting environment. What stands out the most is how vibrant and active the residents are. Every time I'm there, they're engaged in a variety of activities and genuinely having a great time. It's clear that there's a strong sense of community and joy throughout. Everyone I've encountered, both staff and residents, has been incredibly friendly and kind. It's a place that really feels full of life, connection, and care. Highly recommend the Forum!!

I cannot believe the business manager from Discovery Management said to contact the executive…read moredirector, Lisa Grey. SHE IS A BIG PART OF THE PROBLEM! I strongly encourage the management company to reach out to literally every employee that has either left or been fired since Lisa Grey started. I highly doubt any exit interviews were done by either the previous management company or the previous ownership entity. She yells at employees and absolutely berates them. It is beyond horrible. Residents have moved because of it! Fabulous employees seem to disappear. All of this pales in comparison to the dangerous situations that have happened at assisted living in the past couple of months. On the third floor alone 1) A resident was trapped in their room by another resident outside the door. The aggressor resident has bullied the other person FOR MONTHS. The aggressor resident was then drugged. From my understanding all that was wrong with the aggressor person is a UTI that went untreated for too long. 2) A resident that doesn't leave their room much WENT MISSING for 48 hours. Then a 15 year employee who never even goes to the residents' rooms was blamed and fired for it. I personally adore the fired employee, Gloria. She went above and beyond to help my mother with her medication. I really hope Discovery Management checks the video footage before it somehow disappears. 3) A 92 year old resident was left by the weekend nurse on duty in the hallway. The woman was projectile vomiting, shakey, sweaty, and very ill. I desperately tried to reach the executive director LISA GREY. I got no response. And she never followed up with me AT ALL. An off duty nurse responded within the hour. I ended up reaching out to the elderly woman's son for permission to call an ambulance. She was swiftly taken to the ER by the hospital and treated for dehydration. The off duty nurse who responded late on a Saturday night is another employee who no longer works at the Forum. Her name is Belita. And she was beloved by the residents. Her replacement was brought in with ZERO ONBOARDING. Absolutely zero. Numerous things have fallen through the cracks since she has arrived. For whatever reason, she blames her predecessor, Belita. Blames her to the point that she tells the residents that Belita did not do her job. What???? Belita was on top of everything and ran a tight ship with those below her. I'm positive that a lazy subordinate employee played a role in her leaving the Forum. I hope this candid review forces Discovery Management to take a close look at the Forum. Furthermore, I hope they reach out to the previous employees like I suggested.

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Texas Center for Lifestyle Medicine

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3.5(8 reviews)
1.7 mi•Memorial

I've been seeing Dr Gardner for over a year now. I'm extremely happy with her giving me my good…read morehealth back. I highly recommend, if you have symptoms that other dr's just give you a prescription for instead of addressing the cause, you come see Dr Gardner to get your good health back.

MAKE IT MAKE SENSE. THE WORST CUSTOMER SERVICE, GOOD JOB, MARIA CHRISTINA…read more Over the course of a week, I made approximately 14 calls to this office on July 28, July 29, July 31, and August 3 trying to obtain the new-patient forms. Staff told me the forms are normally sent only 24 hours before the appointment. I repeatedly explained that I had multiple medical records to upload into the portal and wanted the physician to have adequate time to review them before the appointment. On Friday, I was specifically promised that the forms would be emailed Monday. Monday came, and nothing was sent. I called several more times and was repeatedly transferred without receiving the paperwork, an explanation, or a resolution. I eventually spoke with Maria Christina. It sounded as though she was driving or otherwise distracted, so I asked three times whether she was available to speak with me. Each time, she responded in a condescending and dismissive tone, "I'm speaking with you." When I asked why the forms were still unavailable after a week of calls and promises, she did not answer my question, provide an explanation, or offer a resolution. Instead, she abruptly stated, "We're going to cancel your appointment." This office turned a basic request for routine patient paperwork into a week-long runaround and then cancelled the appointment rather than provide the forms, explain the delay, or resolve the issue. The administrative service was completely unprofessional and disorganized.

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Texas Center for Lifestyle Medicine
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Gentle Hands Senior Care - homehealthcare - Updated November 2026

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