Horrible referral coordination system. My parent is a former client there. He received in home…read morenursing support In 2024. He improved & his case was closed. A new issue arose (regarding wound care) & his doctor sent a referral for in home nursing again. We waited for a call, with no response, so the doctor sent in another referral. Still no response from them to schedule. My father called CarePartners directly, with referral services noting that they no longer have the staff to work in Fairview, NC. That is fine, staffing is an issue. However, how can a medical provider (of essential home based services to an elderly individual), not call (after 2 MD referrals), to say "I am sorry, we don't have the staff to provide in home nursing support in your area currently"? If you can get care from CarePartners that's great. But, they don't seem to do any follow up outreach (while needy patients are waiting) to tell you they don't have the staff.

I cannot speak to the hospice centers, as I believe​ the nursing staff is probably pretty great,…read morebut when it comes to the billing department, Care Partners shows absolutely no care. Care Partners supplies medical equipment to Mission Hospital in Asheville, NC. I received a large bill for two prosthetic devices that I thought would be covered under my insurance as I broke my ankle and had been out of network. I had to call several times to get them to bill my insurance, and when I called, they noted that they hadn't received that information. After several tries, they did forward to my insurance, who unfortunately​ did not cover the items, despite the fact that I had received them in an emergency situation. I questioned the bill because I couldn't believe I was charged $145 for a $14.50 device, and they showed absolutely no compassion, instead charged me the full price and wouldn't budge. They kept focusing on the financial agreement that I had signed in my doctor's office when I was in pain from a broken ankle. I explained my frustration about the medical industry and the lack of access to affordable health care and asked for a discount​​, since I would be paying cash and I was currently not working. They threatened to hang up on me and so I finally caved in and paid the bill in full, again being taken advantage of by a health care system that has no interest in providing affordable services to those out of work. I feel terrible that I was forced to pay this bill, because otherwise, they would have sent it to a collection agency.

Professional, compassionate, courteous, patient oriented care. The environment is clean, organized…read more& calm. Music subtly playing in the background adds to the positive energy & motivates physical performance. The knowledge, skills and abilities of Dr. Daniel Scortea results in a treatment plan consisting of a targeted focus, goals and exercises that meet the client's unique personal and physical needs. Great explanation of treatment plan, help with pinpointing problem areas, as well as multiple exercises performed at therapy sessions keep the client invested, motivated, dedicated to continuing work at home and success achievable. Each session is a collaboration between therapist & client. Dr. Scortea invites questions, issues and/or concerns from the client. The effort & work that the client & therapist put in at the sessions as well as follow up home maintenance are richly rewarded with the physical results achieved! Each session increases confidence, motivation and quality of performance. One-on-one sessions with Dr. Scortea is unique and personalized. Also, each client is warmly welcomed, valued and treated as family by each staff member. Therapy sessions are the highlight of even a busy or achy day. I can't praise everyone enough!! Discontinuing therapy sessions does not mean discontinuing physical progress & development. Dr. Scortea has patiently demonstrated & has had me practice a diverse range of exercises and strategies that I can easily incorporate within my daily stretching & workout routine.s I am filled with gratitude for the quality of life and functional movement that I have been gifted with, a direct result of the attentive & dedicated care received. How often does one finish medical treatment with the intent of returning not for treatment, but to visit the friends one has now gained? That in itself is evidence of exceptional care.

I have been to a lot of physical therapy centers over the years and Avora ranks as the best. I…read moredon't feel like I am being shuffled off to an assistant each time which other large PT operations tend to do. My therapist stays with me the entire time. If I need to see a different therapist because of schedule conflicts, there are extensive notes in my file so each therapist knows my progress. I have worked with Dr Marina Mon and Steve Mack. I recommend both of them highly. Anytime I need PT in the future, this will be my go-to office.

They provided excellent care of my father after a hospitalization. Wonderful, caring and competent…read morestaff who went the extra mile to help him recover. The team of RN, PT/OT, Nutritionist and Case MgT were thorough in his rehab plans.

Paying over $9K a month for a parent to be squeezed into a tiny room with one other resident would…read morehave been less painful had there been greater transparency in care. There was a great deal to be desired. By the way, the previous review from 2012 came from a staff member (Connie Bradshaw). That's somewhat misleading, isn't it, to have a five-star review coming from an employee of the facility without full disclosure of that?

Emerald Ridge Rehab and Care Center is the best when it comes to short term rehab or long term…read morecare. The staff is caring and professional. The building is clean and the grounds are beautiful. They just got a new greenhouse built and have had the residents out planting. Their dementia unit is great too. With caring calm staff. It has its own patio and gardening spot. There is a Dementia Support Group every first Tuesday of the month. Come check out this great facility.

First let me say I loved PT Solutions. Friendly, funny people; the atmosphere was great. I looked…read moreforward to going. The part that I have an issue with is as follows: I had a total knee replacement. At one month in, my PT had me do 45 lunges, with knee going over the toe. It immediately caused me quite a bit of additional pain, and lasted over a month. My doctor was appalled that he would have me do lunges at all, let alone 45. That was my first injury. The second injury was at three months out. The idea was to get me ready for pickleball, but I thought INCLUDED in that was just being able to walk. My PT had me do a lateral exercise with a tight rubber band around my ankles, three sets of 12 or 15, I can't remember. By the time I was done, I started feeling something in my left hip. This pain has to date not gone away and has only intensified. My knee pain also got worse. I have extreme trouble upon rising after sitting and going up and down stairs. I have to pull on the railing to help myself get up. It is really painful. It feels like something was torn deep in my hip pocket. Turns out, I have torn cartilage in my hip joint and it exacerbated my pre-existing arthritis. As a result, I have had to get an x-ray, an MRI and a cortisone shot with x-ray and dye in my left hip. As my PT knew, I have a trip to Paris in September, and getting in shape for a lot of walking was on my immediate radar. I am now disabled and my Paris trip will be affected. I quit going after I was injured and am very disappointed in the result of my PT. I am not a complainer and never leave Yelp reviews. I would hope that the PT will fully realize that he is dealing with people who are older and susceptible to injury with rigorous activity. And I would also say, advocate for yourself! I felt like I was ready to fly on my own and was talked into six more sessions. I wish I had listened to my gut. I was very sad to leave on those terms because, as I said, the personalities at PT Solutions was the best part of my experience there.

Roughly three years ago, I started attending appointments at PT Solutions, and the experience was a…read morecomplete nightmare. I was scheduled for once to twice a week, for a 45 minute to an hour appointment (never any consistency). Even though I would usually arrive beforehand, my appointments rarely started on time. I never saw the same therapist as the prior appointment, so there was often a lot of note reading during my appointments with a lot of repeat questions and answers. I would see my "therapist" for maybe a total of 10 minutes during the entire appointment. They would talk to me a few minutes (this is where the repeat q&a came in) before giving me an exercise that didn't even target my pain. Then another exercise. Then another. The place was a wide open space with the therapist seeing me along with like 4 other patients at the same time. The room always felt crowded like I was in a gym; people everywhere. And I'd say during about half my appointments, the room was uncomfortably hot and humid; it felt as though the air conditioning was broken and smelled like a musty locker room. I never once left feeling like I got the therapy that I needed or paid for; I always left wondering why the hell I was wasting my time with them. I even witnessed the staff eating their lunch on one of the client tables (that people laid down on for massages and workouts). I mean... c'mon... provide your staff with a break room or something, damn. Most of the staff was kind, but kindness only goes so far when you treat your clients like a number instead of a person. Thankfully, I have found a much better physical therapy place down the road (roughly 18 months ago) that is the complete opposite of this place and is, hands down, a much better experience. Unless you absolutely have no choice, I would heavily recommend avoiding this place at all costs.

I can't say enough about the professionalism and courtesy of Patty, the respiratory therapist that…read moreI worked with at Apria. She was very knowledgeable about the equipment and spent a tremendous amount of time making sure that I understood its function and how to use it properly. She also answered every question I had (and there were a lot!) with patience and care. She told me several times to feel free to call her if I had any problems or concerns at all. She even called me back 2 days later to check to see how I was doing and to offer a suggestion that she thought might help me. Thank you, Patty, for your care and your expertise in teaching me about my CPAP machine. You really made the transition so much easier than I imagined it would be. Apria is indeed very fortunate to have you on staff. Susan Poole Asheville, NC

My doctor of many years retired and I was assigned to a PA who said that my care would be a "team…read moreapproach " now. I went into review my latest bone density with her, which was fine but I was expecting a discussion on new treatment option after I had completed two years of medication prescribed by my original doctor. When this PA called me back, I was told ask my primary care or my OB/GYN for further treatment options. she proceeded to tell my to stop taking a medication that I wasn't taking at all and then talked about my diagnosis which was also wrong. it was so obvious to me that she had not even read my chart before she called! I absolutely do NOT feel confident that my osteoporosis would be treated properly with this approach. Could it be a cutback of Medicare patients??

Dr Ellison smith is a wonderful doctor. He and his staff goes above and beyond. Only thing I…read moredislike is the lady that draws blood. She can be pretty rude.