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    Lowe's Home Improvement

    2.3 (26 reviews)

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    5 years ago

    Great store products and services but they do not enforce wearing masks by customers and saw 3 idiots not wearing masks. Very disappointing.

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    7 years ago

    I love Sharron in the garden center. Always friendly and so helpful, she knows her stuff!

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    Harbor Freight Tools

    Harbor Freight Tools

    2.6(15 reviews)
    3.1 mi

    I went into Harbor Freight and purchased a Predator 2000-Watt Inverter Generator on October 29,…read more2024, in the amount of $641.99. I was told that if returned it could not have any fuel in it and there was a restocking fee. On Friday November 8, 2024, a friend that happens to have a vast knowledge base regarding these items set up the generator and was preparing it for use. Turns out the unit was defective. It would not start. Tried and tried, but it just would not start. My friend drained the gas from the unit, and I went into Harbor Freight to return the defective unit. My intent was to obtain another Predator 2000-Watt Inverter Generator. I was told by the person working the register that they did not have any on hand. I asked her to order one for me. I was told that they could not do that. I was told they had a truck coming in on Tuesday or Wednesday and there was supposed to be a Predator 2000 on the truck, but they could not guarantee it. I asked that they call me and let me know if they received one. I was told no they couldn't call me I had to call them to see if one had come in. I reminded them that the unit was already paid for. That didn't matter one bit. The clerk at the register called a gentleman to help bring the unit into the store. In speaking with him about their policies I was told that these were all corporate policies and there was nothing they could do about it. He had spoken with the General Manager and the Regional Manager about some of the store policies and they didn't care about his concerns for customers. He told me that a woman in her 90's had come in to return a unit, but they wouldn't except the return as it still had gas in it. What in the world was this woman supposed to do, hire someone to drain the gas out? She's in her 90's. How completely inconsiderate of Harbor Freight. I had no idea why she was returning it, and I didn't ask, but he was very upset that he couldn't except the return for her. We walked outside to get the unit and I was expressing my displeasure at their very poor customer service. He let me know that if I returned it now, they would just refund the money, but if I waited for the new unit they could just to a straight trade. The new unit for the defective unit. I decided that that was what I would do. I returned home with the defective unit intending to call them that Tuesday about availability. The more I thought about Harbor Freights poor attitude and customer service I decided that I had no wish to do business with such a company. On November 10, 2024, I took the defective unit back to the store and let the same register clerk know that I was not happy with their customer service and that I wanted to return the defective unit. She got on the phone to someone. Once she was finished with her conversation, she told me to drive around to the back of the store and they would take the unit from me. Again, this company seems to be all about convenience for them with no care given to the customer. I just stood there with my mouth hanging open. I let her know that I was parked in a handicap spot right outside the front door. She grabbed a cart and just went out the door. I could tell she was angry, but hey so was I. She put the unit in the cart and brought it back into the store. She called someone else. A gentleman came to the cashier area and began processing the refund. He handed me a receipt for the return in the amount of $521.99. What was owed to me from the purchase was $641.99. I pointed this out to him, and he proceeded to tell me there was a $120.00 restocking fee. I never imagined that they would charge a restocking fee on a defective unit. They were going to restock a defective unit. Really? I expressed my shock and displeasure with their illogical process. I let him know that it made absolutely no sense to charge a restocking fee for a defective unit. He said, they would check the unit, make any necessary repairs, and then restock the unit. Really? On my dime and at my expense? That is beyond ridiculous. It makes no difference that they had "subject to restocking fee" (with no amount noted) on the receipt. That shouldn't be carte blanche for taking money from customers. It would be understandable if I was simply returning the unit because I didn't want it or for any other reason besides the reason I was returning it. That was not the case. IT WAS DEFECTIVE, NOT WORKING, BROKEN. As I wanted my money returned to me, I signed the return receipt. I needed that money to buy a working generator. I let him know I would file a complaint for this unreasonable practice. Again, he didn't care. He simply said, "That's your prerogative." Not an ounce of understanding, compassion, or reasonable logic at Harbor Freight. Since I was told that these were all corporate policies, I decided to take this up with the corporate office. Not sure now why I bothered. I called the corporate office at 800-444-3353

    Inexpensive options, but be careful. I wanted to like Harbor Freight because of low prices and…read morereasonably large selection. But, I bought a 4 1/2" bench vise. It didn't get used often and was still like new when the cast metal broke. I took it back to the store (about 6 mo this after I bought it). The manager said there is nothing he could do as far as a return. He said it could be due to misuse or improper mounting. Wrong in both counts! I left feeling like it was a manager problem; not a product problem. Today, I went back and bought a tire changer. We followed the mounting instructions and it seemed to work as advertised for the first 6 tires. After that the base plate bent and the cross members colapses. This is clearly a product problem. My advice - don't expect good quality at discount prices. They may have some fine products. Maybe my experiences were exceptions and not the rule. Be careful!

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    Lowe's Home Improvement - hardware - Updated May 2026

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