Lowe's My wife and I recently embarked on a rather complicated project which included completely removing our deck and building a new one. We decided to stop at Lowe's and get a feel for the materials available and costs associated to a project like ours. As we entered the store Lowe's pro sales specialist, Tony Pisano ask if he could be of help. It was certainly our great luck to have had this chance meeting because he has become an unbelievable source of information and guidance. he simplified the composite board menu available to us and helped us make the right choice. He also suggested other materials that would be needed with this type of wood. He helped find the best prices and delivery options available to us. His advice has resulted in our saving quite a bit of money and knowing that he is only a phone call away if we have a concern is a real confidence builder for us. We also want to give a shout out to Alina Lavrenyuk , 8another pro sales specialist from Lowe's who gave up her lunch hour to help us with our project and convert our existing account to a Lowe's pro (business ) account, which gave us even more savings. It's our hope that our compliments will filter from management back to Tony and Alina with thanks for being such dedicated Lowe's employees and their importance to attracting and keeping customers. read more

This is the WORST Lowe's store I have ever experienced, multiple times over. My most recent experience involves the cabinet department. Long story made short, a cabinet associate quoted us for a project in a color we didn't want, we requested the color be changed to make sure everything was what we asked for and she refused because "color doesn't affect the cost" and we can change it at check out. We said ok and changed the color, not only to find out that no stock and no projected stock was available for the color we wanted, but that Color does in fact affect the cost in a significant way. The stock issue and color cost difference issue should have been something relayed to us when the cabinet pack was designed. They also refused to make this right. This store is run by a manager and team of other managers who clearly do not care about training and managing employees, which would explain what happened to us, as well as their perpetual short staffing. Don't shop here. Also, if anyone else has had a similar experience, you should contact Lowe's Executive Customer Service. That phone number is 866-284-8989. Again, this store is poorly run, poorly staffed and the manager should be looking for a different career since they obviously care so little about their staff and the customer experience. read more

This is my New Location for shopping at Lowes as we just moved to the area. Joe that Manager and his Associates are wonderful. The SM is a hands on Manager for sure. He has helped us quite a few times and we didn't even know he was the Manager. All of the Associates we have had assistance from have been kind and helpful. If you order online and have to pick up something, you are in for another great experience. The gentleman there is great and again very helpful. Thank you for all you do. read more

Just another trip to "Blows". 3 items to find, only 2 in stock as opposed to what was said online. Hardly any associates available, and the ones that were, were pretty angry when I entered their rows. Apparently they were stocking them with a forklift but they only had the far end blocked off, not my end. Block off both ends if you are going to have an attitude.... The icing on the cake and why I will never shop here again though is the fact that they have removed all but 2 cash registers. The associates that were there did not want to check me out at them. I am not interested in doing their job for them. I'm not here to fully check myself out. However, I guess I can't get too mad when I know "Blows" pays them damn near minimum wage to be there. Shitty ass shopping experience. read more

After Alina (Pro Specialist at LOWES ARDEN NC) stayed late to help me get my order, AMAZING CUSTOMER SERVICE !! Janna Sasser took my call for a perceived misplaced item in a delivery. She found that the items were not ordered, but glad to get them ordered for me. She like Alina, Janna Sasser called me the next morning to see if my team had gotten the items needed, and I told her my team had used some other similar items I had in storage and used a staplegun to mount the insulation, so they improvised and got it done, but knew they could always go to LOWES to get more. She had emailed me to see if I needed additional help ! I told her thank you for thinking of me and my projects, and for caring enough to call and follow up ! #AWESOMECUSTOMERSERVICEATLOWES!! read more

Maybe the worst customer service I've experiences at a Lowes, Home Depot or any big box for that matter. We made the mistake of spending $500 on patio furniture, including assembly and delivery. Our issues with delivery were in Lowes' mind, not their fault because they used a 3rd party. Same with shoddy assembly, which required me to fix what I had paid for. Follow up with Lowes was basically not their problem. I won't go back read more

DO NOT USE LOWE'S FOR PROJECTS!!! THEY ARE A SCAM!!! we have had the WORST experience with Lowes and trying to get a fence built. Too long of a story but you can read my review and others with similar issues on the Better Business Bureaus website bbb.org if you are thinking of using them for any project. The WORST customer service I have EVER encountered. I will never step foot in another Lowe's again! read more

Francesca in window covering department is fantastic! Excellent customer service, friendly and patient. Monroe is also friendly and helpful. They are to be commended. Some employees lack basic customer service skills but for most part a good experience each time. read more

Store is clean compared to most Lowe's I've shopped at. My issue is that EVERYONE I ever ask for help just tells you what aisle to go to. They don't go and show you so you spend another ten minutes aimlessly staring in the section they told you to look. My biggest issue is the PAINT DEPARTMENT. Kim did exactly what I explained above and told us the wrong information. Luckily my wife sold paint for years and understood a lot more than they did. When we came back both Kim and another woman we sitting on boxes behind the desk on their phones. I'm spoiled because I'm use to the exceptional customer service of a Menards up north so I expected to be helped, not pointed to. I understand it's not the most glorious job but I did the same thing for 5 years and exceptional customer service is what I learned and did day in and day out well into my new career and my future. read more

Great store products and services but they do not enforce wearing masks by customers and saw 3 idiots not wearing masks. Very disappointing.

Statistically after dealing with this store on many attempted home renovations the odds are not with you that if you order something you will ever get it. You will deal with staff who over promise and underdeliver, who have no clue how to track an order. From appliances to flooring, to mill work Lowes has many stores because if this store was an independent hardwarr store they would be out of business. Even their staff will tell you, "you should have gone to Asbeville its a bigger and better store and they know how to do it. read more

This location is always clean and organized, unlike some places where isles are narrow and clutter with restock. And, typically the workers are both helpful and friendly. Even during the Christmas rush, enough registers were open to keep lines relatively short. We have a closet store near our home, but we drive the extra distance! read more

DONT BOTHER GOING IN TO THIS LOWES! OMG! The absolute worst customer service I have ever seen!!! We needed to buy 10,000 or more in appliances and couldn't get one of the numb nuts in that store to even wait on us! We were on our phones calling other stores for help! One man actually said he couldn't take an order and anther told us to borrow any tool off the shelf to measure with! Horrible, lazy, unmotivated men!!!!! We will keep our business with Best Buy or Home Depot! The only reason I rate this with a star is because of the somewhat cute Xmas decorations! Lowe's management- FIRE the whole appliance department! Hire someone who wants to work for a living! read more

Lowe's charges more than Home Depot supposedly for better customer service. Yesterday, I spent 20 minutes in and around the Lumber department looking for ANYONE to help me. I finally located Curtiss hanging out by the Paint dept. talking to a woman. I stood and waited next to her for five more minutes without his acknowledgng me (though he did pet my dog). He then spent five more minutes at the computer with the woman as i waited . Total time wasted now 30 minutes. FINALLY, he told her her product was in a particular aisle. She thanked him and I thought, FINALLY. Then, the inept clerk said, "Let me show you where it is.," and walked away with her, never having said word one to me. Well, I walked away, too. I left appx $100 of items in my cart and decided to go to Home Depot. PS, I went to H-D this morning, received excellent service and spent $145. read more

Slow. Almost all of the employees fit into at least one of the following categories, or may qualify for more than one. 1. Apathetic 2. Inept 3. Aggravated 4. Condescending Good luck if you are in any sort of hurry. The management and most of the employees act very bothered and put out if god forbid you have a question. I hesitate to say ALL employees, as there are a small handful that don't completely flounder in their respective positions. No one wants to take responsibility for any aspect of what you would expect in any retail position, and many seem like they just walked in off the street and happened to be wearing a Lowe's shirt. I really, really dislike when I have to go here for anything, and many times will drive a few miles further to go to the Home Depot on Fairview Rd (many times, only slightly better). read more

This place is awful, not for the employees but for the fact that the company itself is badly ran by the corporate offices. You sit on the phone forever if you call and then eventually get hung up on due to lack of representatives and employees to help with your issues. The same is evident in the store itself, you push a button to recieve help in a given department, yet the intercom just repeats itself constantly. If you want any customer service, avoid this place at all costs. read more

Good luck getting someone on the phone at this store. The deliver guy was the worst. No effort in trying to please the customer, because "it's not company policy'' they will tell you. read more

What a dump. Worst up kept Lowe's I've ever been in. Can't find a cart for lumber or plywood because they were too lazy to clean up the various supplies left on carts from the day (likely weeks) before...and this was before 10am so can't blame it on accumulation from the day. Dirty floors, inventory to stock left all over, just pathetic. I'd be ashamed to be the store manager. Don't blame it on labor shortages either, have a little pride. read more

LOWES CARPET SCAM....DO NOT BUY CARPET FROM LOWES. We ordered four rooms of carpet from Lowes for our new house. It supposedly came with free installation. It cost us over $5000. The installers came with the carpet as expected. When they arrived they sat in their truck for 25 minutes. Our builder went out to ask what the problem was. They said they could not install because the front steps were not completed. Our builder told them to go to lunch and come back in half an hour and the steps would be completed. He did so.....they did not come back. When confronted with this, they said they could not cut the carpet because there was no room in the garage. REALLY???? The garage was not being carpeted! HUH??? Now several days later and still no carpet, we told Lowes to deliver the carpet and we would get our own installer, just give us a credit for the non-installation. They told us the installation was free and no credit would be coming. REALLY....NO ONE GETS PAID TO INSTALL THE CARPET?????? It appears this is just a scam to sell carpet. You buy from Lowes, they arrive with the carpet but find some reason not to install. You find an alternative installer, but they will not give any credit back because - evidently - the Lowes installers do this out of the kindness of their heart and it is truly free. This is BS. WATCH OUT FOR THIS SCAM! We paid out $5000 and we are still waiting for out carpet to be delivered. read more

I've had lots of things delivered by many stores in town. Over all - believe it or not, Lowes has the most polite and skillful delivery staff I've seen. HH Gregg and Home Depot sends careless apes to deliver and install - Lowes has got it together on this point. read more

I love Sharron in the garden center. Always friendly and so helpful, she knows her stuff!

I ordered a six-foot high chain link fence from Lowe's in September 2018. Someone from Lowe's came to my house to measure and order the materials. The materials were scheduled to arrive on October 22 and did arrive at Lowe's by that date. I postponed installation of the fence until November 7 because I needed to have a few trees removed from the property for safety reasons. The materials sat at Lowe's from October 22 to November 6, when they were delivered to my house. On November 7, an installation crew of three arrived to install the fence. The lead installer informed me that the two gates had not arrived. When they began digging the holes they discovered plumbing that was not previously identified. I agreed that the fence design had to be modified, and approved a change of design. However, they cut a wire that until now does not seem to affect anything in the house. Except for a few mounds of dirt that I will have to shovel flat, the three installers did a very satisfactory job. I called Lowe's to find out when the gates would arrive and was told they were ordered and would arrive on November 21. I ask myself why no one noticed that the gates did not arrive during the time from October 22 to November 6 and order them as sooner. I have a hound dog that runs away if I do not take him out on a leash. Now that fall has arrived, I was really counting on the fence to relieve the burden of having to take this hound to a small enclosure on the side of the hill I live on. The steps to the enclosure are falling apart and when the ground is wet I slide on the mud on the way down as I grab tree. This is usually not a big deal as long as the dog does not pull me down too quickly on our way back to the house. I cannot leave the hound alone in the enclosure because he easily jumps out. I guess no one really thought of this fence as anything more than a luxury for the pooch and me but this fence would have made our lives much easier since now it gets dark at 5:30 pm, Update: On December 7, the two gates were installed by the owner of the fencing company, and the fence is finished just in time for the snowstorm. My life is much easier and my dog can just go out back and howl at the squirrels, bears, and whatever else is out there. Thank you for coming to the rescue! read more

I was in the store on 8/15/19 in the garden dept. with an intention to spend over $150 (like I always do) to landscape the new home. Walked out empty handed because I could not get anyone's assistance. The employees were all conglomerating up front by the cash register , ..the cashier was annoyed that I was interrupting their conversations, at that point I was so embarrassed and upset that I've left the store empty handed. Will not be going back to the store any time soon. read more

Staff was great and very helpful especially mgr. Roger. Delivered load of pinestraw. Being a truck driver it is nice to show my professionalism and be treated with professionalism back. Thank you all. read more

Foggy employees are either too busy to help you or don't have the mental capacity and product knowledge to help you I'm going to try Home Depot instead read more

We bought a Samsung 4 door flex zone refrigerator. It was delivered today and it was the worst experience I have ever had with any company! I was asked numerous times where I wanted the refrigerator, which I told the guys in my kitchen. Then the guy measured the front door and where the refrigerator was going and said it would not fit. I let them know that my husband had already measured it and I knew it would. So finally they brought in the refrigerator and wheeled it in without being in a box. They hooked the water up, plugged it in and scratched the side all to prices scooting it back next to our cabinets. The guy then proceeded to tell me he hooked the water up but did not turn the water on. So I said, "You mean to tell me I will have to move the refrigerator back out to turn the water on?" So he said, "Yes" . Then I told him the entire side was scratched and I started taking pictures. He then stated they were leaving and left all the plastic and styrofoam inside the refrigerator. When I walked outside we found parts off the the refrigerator laying in the drive way. I did call to speak to a manger to complain but he just called me back saying that the delivery guys said I told them to leave. So I would not recommend buying or ever getting good customer service out of Lowe's on airport road! We shop there all the time but we will NEVER buy another appliance from there! read more

I shop at this store because it is the closest. However, they have the worst customer service. All the employees apparently are taught is to greet you with "Good Morning". That's what I got while I was pushing a cart with over 200 pounds on it. This happens all the time. They greet you and keep on walking by, instead of asking can I help you. read more