Terrible company to work for. The upper management is not thorough in explaining what's expected…read moreof the employees. Care givers do not show up on time like they are supposed to. They don't get paid on time or for the skill set they have.

Communication is key when you are getting help for your family. Sally, the owner, was responsive,…read moreknowledgeable and caring. The caretakers, Nikki, Emilia and Mariam were kind, supportive, experienced and made a difference in our quality of life. In short, they were nourishing and a lifesaver.

I have a good friend that just recently went to Elevate and is now in their Memory Care unit for…read moredementia patients. I can't say enough good things about this place. Everyone is pleasant and really cares about the patients. My friend feels very safe and loved by the people here. It's a rough job with everyone in different stages of dementia but they have so much patience and love for all of the people here. Any time we've had questions or concerns they have been very attentive and immediately tried to make things right. This is a really tough job but I would vote everyone there for caregiver of the year of i could.

Please do not place your loved one at Elevate Riverwoods, especially if they have dementia and are…read moreunable to advocate for their own care. Upon arrival, we got the fancy sales pitch from their leadership team, leading us believe our father was in safe and caring hands. But each visit began to reveal a profound lack of care and a marked decline in his health. We received apologies and assurances from management (right up to the top) that his care would improve, but it never did. Within a few days of leaving Elevate and receiving proper care, he started to make a remarkable recovery - underscoring that Elevate was a toxic environment. Do your research. Google their rating on Medicare.gov. Google the complaints filed with the Illinois Department of Public Health. It's sobering to say the least. Please take this advice to heart and don't make the same mistake with your loved one.

This is such a nice company to work for. They treat the employees and clients really well! They…read moreoffer ongoing training & fun events too! They are super patient and no matter who you speak with in the office, they all are willling to help in every way possible!

My mom lives in the Northwest Suburbs and we finally decided that she could no longer "do it…read morealone". We had gone through a lot with my dad before he passed away and so we knew what we wanted and what we didn't. Unfortunately, the informal network we used for my dad didn't have women caregivers so we were back to to square one. After doing a lot of research with the local senior center and online we called For Papa's Sake, which is based out of the town next to where my mom lives. From the very first phone call I suspected we had gotten lucky. After a couple of calls and some group discussion between me, my mom and a For Papa's Sake senior person we decided we'd try them out. And am I glad we did. They listened to my mom's and my requests, likes, dislikes, deal-breakers etc. and they never batted an eye. They did say it might take a bit longer than usual (given our needs) to find the right care giver, but they called back in less than 5 days and we had a care giver within 10 days to 2 weeks of that 1st main discussion. That care giver has worked out so well. It has really improved our lives and I can go days without worrying about my mom...what a relief. That's what For Papa's Sake provides: relief! If you are looking for an alternative to a nursing home or aged care facility or whatever you want to call it, For Papa's Sake really cares and I would encourage you to give them a call. They have worked out great for us and I would not recommend them for something so important if they weren't doing a great job.

I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

I contacted Home Instead when my mom needed assistance at home. At first it was just a couple of…read moremornings a week, but we recently had to transition to live-in help. My experience with Home Instead has been awesome. They have been completely responsive to our needs and able to accommodate the schedule change very quickly. Each of the caregivers that was with my mom was exceptional. They were kind, patient and provided good company and assistance. Sadly, we are moving her to live closer to me, but I will be forever grateful to Home Instead for allowing her to live in her home a little longer. I am particularly thankful for Maria, Emma, Gail, Olivia, and Minka. All of whom will be missed dearly. ~ Deborah Beuttler on behalf of Verona Masini

We were in a bind and Alex helped us out. There was care arriving within 3 hours of calling. The…read morecaregivers were as kind as a daughter would want for her 95 year old stubbornly independent mother. Thank you.

BEWARE!! Terrible management and unreliable staff. Feel free to contact me before you choose this…read moreagency. I have stories, emails and voice mails of unprofessionalism by both management and caregivers. Using this agency caused my family extreme stress - on top of the stress of caring for an elder needing 24/7 care. I would NEVER recommend this agency.

If I could give Right at Home zero stars, I would, and they would not even deserve that. Stay away…read morefrom this company, they will cause you and your loved one nothing but stress. My family used Right at Home in 2022. It has taken me until now to write a review because I just did not want to think about how bad their service was. We are in a much better place now, and I feel compelled to warn others. Right at Home was truly awful- no communication. I'm not sure how they even had clients. We had to call them to find out who was coming for my mom. I can't recall EVER receiving a phone call informing me, I always had to call them. Schedules that should have been known and planned for became unnecessary emergencies because of their poor communication. My mom very much liked one of their caregivers - she was wonderful - so we were tied to the agency. That it the only reason we stuck with them as long as we did. The caregiver was pregnant, and we had to tell them! They claimed they were unaware. Right at Home had zero communication with us regarding her replacement until WE asked them if they had a plan. Their staff made us feel like they were only concerned about the money. I truly felt like they would just throw whoever they could on the schedule and they did not have as many caregivers as they said they did when we signed up with them. Two of their caregivers abandoned my mom. I never heard an apology. When I contacted their owner, Matt, regarding an issue, I got no follow thru other than an email thanking me for my communication and a promise to be in touch. Never heard from the guy again. They simply placed whoever they could find with my mom, taking no consideration as to how she would react to the person. Just horrible service. If you are a caregiver - don't sign up with them. They will treat you like crap and lie to you. I absolutely DO NOT recommend Right at Home. We've since used a different agency - and I can confidently say that Right at Home does not deserve to be in business. Don't trust your loved one in their care.

I would give zero stars if it allowed me to. My aunt was there at Radford Green for 21 days…read moreexactly. In those 21 days she was showered ONCE and that was in the last day and ONLY after my cousin complained to the head of the operation. They helped brush her teeth ONE TIME and one time only. My aunt came home with bruises and no explanation as to how she received them. While I was visiting, I called the nurse to question them on why my aunts foot was so swollen it was cracking, and in the 2 hours I was there NO ONE came to her room. Then today, A MONTH after she has been home, they received a bill. Not only was my aunt neglected but then they have the nerve to try to scheme additional moneys from them. DO NOT SEND YOUR LOVED ONES HERE IF YOU CARE FOR THEIR SAFETY!!!!!!

I have partnered with Sedgebrook for a few years now and I am so happy to say they are some of the…read morebest people to work with. Very informative, patient and always there to support. I would definitely recommend their services over any other organization.

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

Awesome nurses. My grandmother could not be happier with this company. Very caring and attentive.read more

My grandmother has been with Wellcare for a number of years now and we, the family, couldn't…read moreimagine using anyone else. She's had the same nurse for over four years now and we absolutely adore her. Recently my 90 year old grandmother took a tumble and was rushed to the ER. The doctor there needed to get a hold of her primary physician but his office was closed on Sundays. I ended up calling Wellcare and within 10 minutes the nurse had called me back and gave the ER doctor all the information they needed. The nurse and the physical therapists were at my grandmother's the very next morning. Exceptional service all around.