I found custom home care while researching help for my neighbor when he was released from rehab…read more He is 83 and needed daily care after bad fall. I called a variety of agencies but once I connected with custom it just felt right. Sheila scheduled a visit while in rehab and then home visit before he transitioned home. Their advice, reccomendations and everything has been stellar. They are able to accomodate needs quickly and have a large, excellent pool of caregivers. They were able to provide male caregivers as well which was a major plus. We have used custom for about 4 months now and it only gets better. The caregivers have ALL been professional, knowledgeable and people you feel very comfortable leaving alone with my neighbor. Each one has been outstanding in keeping me informed and I know my friend is watched out for and safe. If you researching these options I understand how stressful and discouraging it can be. Its a very difficult process but I can assure you that custom has exceeded our expectations. Highest praise and highest respect to EVERY one I have talked to at custom home. They amount of stress that has been removed knowing we chose wisely is the most wonderful feeling ever.

I am most pleased with the ladies are caretakers, Susan, Melissa, Bassy and Tairat . I really…read moreappreciate the support they give. I live at Discovery Village, Des Plaines.

I needed a skilled caregiver for my wife and looked to several agencies for a good source. After a…read morecareful search I found Companions For Seniors and I am very glad I did. I gladly give them five stars. Our counselor Sean, was very easy to work with and listened to what I needed. He found an excellent person for us and we couldn't be happier. She has been on the job for eight months and it is hard to imagine getting along with out her now. I also appreciated the simplicity of the agreement with CFS and have had zero issues with billing. I can highly recommend you consider CFS in your search for a caregiver for your loved onel

I had an excellent experience at this urgent care. From check-in to discharge, everything was…read moreefficient, organized, and patient-centered. The staff was professional, attentive, and genuinely kind.

My husband is nonambulatory after a stroke. I noticed this organization was highly rated so we gave…read moreit a try. It's been 5 weeks now and we couldn't be happier. We have a terrific caregive/cna, Igor. Very competent and amiable. He is gentle with Scott, never rushes and always explains what he's doing. He's never late and hasn't missed a day. Very laid back company, no 20 page contract to sign. They are in the business because they care. John Fitzgerald and Scott Myers

Through this agency, my family had the wonderful opportunity to meet a true angel who cares for my…read moreMother with kind hands and a full heart. The agency is terrific to work with. We are more than pleased and grateful to have found Friendly Home Care.

After a member of my family had emergency surgery, we suddenly needed part-time in-home care to…read morehelp him recover. Comfort Angels Home responded incredibly fast and made a stressful situation so much easier. What really stood out was the level of commitment. The owner personally stepped in and stayed overnight for three nights herself. That level of dedication and compassion is rare and meant a lot to our family. The caregiver support we received was professional, kind, and exactly what we needed during recovery. Communication was excellent, scheduling was flexible, and they truly went above and beyond. I would highly recommend Comfort Angels Home Care to anyone who needs reliable, compassionate home healthcare--especially in urgent situations. We are very grateful for their help during a difficult time.

I am really happy with the elderly care service I have been receiving for my family member with…read moreComfort Angels. Even though the most important thing for me was the quality of in-home service, which I definitely received, I was also looking for an affordable hourly rate. Compared to many caregivers, this company gives an excellent service at an affordable price. I highly recommend using them

I engaged Lincoln Park Family Care (LPFC) in the midst of the pandemic no less, after my mother…read morefinished with her skilled nursing stint after a fall, and was released to her Independent Living apartment in an upscale senior center in Evanston that in theory provides all levels of care. However, my mother's return to the apartment was conditioned on employing assistance for her. As I manage my mother's affairs from across the country, this was a challenge as her senior center did not have anyone on their "list" that provided the kind of care my mother needed - daily check in and assistance with medication. My mother is intensely private and independent, and so the alternatives of half day "companionship" were not a good match, even though she suffers from dementia. Fortunately, Lincoln Park and Jeff and his wife Ausra were recommended by a former caregiver (since retired) I had employed for my stepfather several years ago. The team at Lincoln Park stepped in immediately with aplomb. They worked diligently to win my mother's confidence and trust - this is not an easy task. They provided me with reports on her progress and advocated on her behalf with the staff at her community. They made themselves available by phone 24/7 for when she got confused on things like her medication instructions. All of this was made even more challenging with the pandemic which forced my mother to spend all of her days locked-up in her apartment. Jeff obviously has a wealth of knowledge and experience working with dementia patients. One of the things it is especially hard to do, especially from afar, is evaluating the on the ground experience vs. the told experience of someone in mental decline who is fighting very hard to "keep with-it." Jeff very deftly and respectfully laid out the evolving situation as we all threaded our way through a very difficult time as my mother navigated her challenges amidst the changing COVID world. Ausra provided a very caring presence, especially with female support, and stepping in to take care of small shopping requests. Jeff and Ausra work as a very good team, and have other skilled caregivers when they are not on point. I can't say enough for the quality of care they have given to my mother and at the same time the assistance they provided me in understanding the situation in my role as remote caregiver. They have also been good eyes and ears on the ground, helping me stay attuned to the changing dynamics of the Center necessitated by COVID. I highly recommend Lincoln Park Family Care.

Lincoln Park Family Care (LPFC) has been a wonderful provider for my mom who has moderate…read moreAlzheimer's Disease and lives in a continuing care retirement community (CCRC). Many CCRCs, no matter how upscale they are, are understaffed and are not designed for people with mild to moderate dementia. They offer three categories of care (independent living, assisted living, and memory care) when, in my opinion, there should be at least six categories. They market themselves as providing all of the services an aging person will need, but that's not really the case. Our elders are healthier than in the past and as a result, more of them are going to age into dementia. It's a looming crisis in elder care. In my opinion, CCRCs need to evolve. Until they do, people who can afford CCRCs may have to hire private care or their loved one may suffer alone and be heavily sedated. My mom is young (72), physically healthy and active, which presents challenges because she is also unable to make rational decisions. She does not understand that she has dementia and is proud and independently minded, so assisting her with activities of daily living can also be very challenging. Jeff and Ausra, the owners, have gone above and beyond in providing not only compassionate care for my mom, but support for me via many meetings and phone calls. Before working with them we had another caregiving provider and experienced turnover and last-minute sick call-outs, resulting in substitute caregivers my mom did not know. The only time I got a phone call was when there was a problem. This is not how LPFC operates at all. I get frequent updates from them, and we also talk to share ideas, discuss challenges, and also share positive experiences. LPFC takes a very hands-on approach and they are clearly driven by empathy and an earnest desire to make my mom's life as fulfilling as possible. A lot of thought has gone into the caregivers they have matched with my mom. Retirement communities can be challenging environments for private caregivers to navigate, and LPFC has also been consistently patient, honest and proactive in communicating with the retirement community and being patient with the challenges. The chord running through all of what LPFC does is to provide my mom with the best care based on her unique needs. I have heeded their frank and constructive advice many times, and their insights have given me a better understanding of how to approach my mom's behaviors and needs as we navigate this challenging and tragic journey. I highly recommend LPFC. I feel very lucky we found them.

BEWARE!! LivHome bought out Chicagoland Caregivers several months ago and ever since then, the…read morequality of service has been shockingly unacceptable. LivHome is aiming to be a corporate giant and capitalize on an aging population. What they "care" about is the bottom line: their profit. They've moved to a pricing structure that nickles and dimes the client. For example, if the caregiver helps the client make a phone call, then they must note it and charge for it. If they help the client with walking, then again, they charge extra. In addition, they are bullying and lying to long-time caregivers by saying they are not allowed to work extra hours, even if their weekly cumulative hours are not excessive (approx. 45 per week). The reason? Because they don't want their caregivers becoming too close to the client because they then run the risk of losing the caregiver. I've NEVER received a call from a supposed "care manager" or "care coordinator." Take my advise: go with another agency or hire a private caregiver. You'll undoubtedly receive much more compassionate service at a lower price.

I hired LivHome for care giving services upon my discharge from a skilled nursing facility. They…read morewere one of three services recommended to me by the nursing facility. I also knew someone involved with the organization. The care manager came out to visit with me and reviewed their services and my situation. I was told I would have to pay a higher rate because of my condition and that I have a cat. I was told there would be no problem with anything I was asking for including transferring. We discussed the type of caregiver I would need given my size. Again, I was told it was no problem. In 3 months' time, I had 5 caregivers. They included one that put her television watching ahead of helping me, one that cleaned the carpet by sweeping it with a broom and watching the dryer as the laundry finished, and one who told me up front she wanted a live-in position. I never requested a change; I always tried to work with them. The care manager always made excuses for the caregiver. It appeared to me that they were more concerned with fitting the caregiver's requests and schedule than the client. They made it seem that my request for someone to be proactive was very unusual. Furthermore, every time the care manager had to visit me, call me or work on my case, there was a $110 charge. The last caregiver I had was very good but she had just started working in the office so her hours were limited. There was one time I went 3 weeks without service. I asked the care manager what the problem was. He said it was a combination of 3 things: the # of hours I wanted (4 hrs. per week), my location (5 miles from their office) and the fact that I have a cat. All of the caregivers I had with the exception of the last all lived on the South or West side of the city. The final straw came last week when I was hospitalized for 2 days. I called the care manager to tell him what was going on and that I would need someone upon my discharge and going forward for about a week until I got my strength back. He said no problem and that he would call me daily. I called him the next day as soon as I found out I was being discharged. He sounded annoyed that I was calling so late for services. He was able to confirm my regular caregiver but no one called to tell me this or what time she would be here. During her visit, I asked who would be here the next day. She looked at me dumbfounded and said no one. I was told they worked on it all night but couldn't find any one. I was very frightened because I was extremely weak and alone. Furthermore, the caregiver the night before had locked the door despite my several instructions to leave it unlocked and she had left my transfer board out of my reach. I found out later that the care manager had spoken to one of the people I listed on my application about my situation. He spoke to him without my knowledge and told him more about the situation than he told me. I could understand if I was elderly and wasn't in my right mind but I'm young and am fully aware of what's going on. I felt very betrayed. He told the person he had no hard feelings. Well, that makes one of us! I would only go with them if you live South or West of the city and you want to be nickeled and dimed for the services. There are much better services out there who deserve your business.

Every team member we have encountered was attentive. They took the time to get to know my mother as…read morean individual and learn her routines and her preferences. That level of personal attention has made a difference in her comfort and happiness. Sunrise is clean and welcoming without feeling clinical. You are always greeted with a smile. There are plenty of common areas where residents can relax, socialize, or participate in activities. There's always something going on, daily fitness classes or fun gatherings. It's reassuring to know that my mother is actively engaged. The meals are well-prepared and diverse. It feels much more like a restaurant experience than a cafeteria. We've seen an improvement in my mother's overall well-being since she moved in. She's more active, and social. I would recommend this retirement community to anyone looking for a place where their loved one will be treated with dignity, kindness, and genuine care.

We are very disappointed with Sunrise. We brought my Dad who has dementia there . They assured us…read morethey would take care of him. They told us he would have a geriatric psychiatrist visit for proper dementia meds and a room in memory care. After 8 weeks, no meds, no bed on the memory care floor and now we have to admit my Dad into a hospital to get the proper dementia meds. Unfortunately, we still have to pay them. If your loved one has dementia please consider somewhere else that specializes in memory care.

When my father returned from the hospital towards the end of his battle with cancer, he needed…read moreprofessional care. For four weeks prior to his returning home I spent countless hours calling, interviewing, and screening home health care agencies and workers. To say the least it was exhausting and disappointing. Many agencies made hopeful promises but failed miserably on the interviews. Thankfully, I happened upon Margalit Tocher and her agency Home Care Assistance of Chicago. I am very glad that I did. Margalit spent more than a couple of hours on the phone and in person answering all of my family's questions and concerns. She brought her suggested care giver for my father to the hospital for an interview. The interview went well. Yet, when my father returned home it was determined that he needed not just care but 24 hour help. These were going to be his last days. The situation was overwhelming. Margalit immediately assembled a team of two care givers. The two caregivers sent, Renata and Alicja, were like a miracle to me and my family. They cared for my father in a way that one could only hope for. They were kind, gentle, efficient, knowledgeable, and respectful. I cannot express enough what it meant to have this caliber of care. It meant that my family could focus on spending the last days with my father without having to worry about his care and comfort. They made a very difficult situation into one that was as peaceful as it could be. I, and my family, will never forget how Home Care Assistance of Chicago and Margalit Tocher for going above and beyond my family's expectations. I can only wish my experience on any family going through the same thing. I give Home Care Assistance of Chicago my highest recommendation! - Eric

They provided professional and excellent care for my mother when I needed someone fast. Jenny…read moreCastillo met with us at our house and thoroughly explained their services. The next day she had a caregiver for my mom and they got along very well. What a relief! Thanks again Jenny!