The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is management, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there. read more

Working with the Social Worker Heather made care coordination so seamless. She is friendly, approachable and knowledgeable. Highly recommend this facility for excellent communication. read more

The health department needs to check this place out. The place is falling apart, and it's as if they don't even notice. Patients who can't call for help just lay there. I called for help for my dad and eventually had to run and look for someone to help. My dad can't even get a drink of water by himself, so if you put someone like this there. Well expect to stay there if you want them cared for. read more

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My father was there for six months until they got tired of us visiting him, asking questions, raising concerns. It is a very sad place. The food is legitimately slop that you can't tell what it is. The nurse aides would often be smoking in their cars in the lot while on duty at night with 1-2 people in the building. My poor dad was in rough shape and we asked if he brushed his teeth that day and he said he hadn't at all. We asked the nurse and she said "he's a grown man." He was unable to even walk, how was he going to do that. It is run by a very young person who is not a health care expert and their family. It is mostly empty but once they wanted us out they moved my dad into a TRIPLE room when 90% of rooms were empty so he'd leave or pay - prepare yourself - $300 a day to stay in the triple room eating gruel. We took him home for hospice care and his quality of life despite not walking skyrocketed. I wouldn't send my worst enemy there, a tour might look nice but it's a sad, sad place. read more

My family and I are looking for a long-term facility for my mother. I had an opportunity to visit Elmhurst extended care center and was extremely surprised on how clean, warm, and welcoming the facility felt. The communication. Was great as well. We are truly considering this place for our mother. It's always a difficult decision, but I would feel at peace knowing she'd get the care she deserves with this family owned care center. Lori and Family read more

Horrible spot to work at, espescially for CNAs. This is the only facility I know in Illinois that has an issue with marijuana. I drove 20 mins+ for an interview, filled out all the paperwork and then I was taken down stairs to talk. My interviewers name was Dave Love, and the we both got in the room, sat down, and the first thing he asked me was if I smoke weed. I said yes and he immediately closed his laptop and said interviews over, stood up and started leading me back upstairs. He was angry, so I didn't say anything and just left. When I got home I left a 1 star review on Elmhurst Extended Cares google. Two days later, I get a call from an unknown number and it was Dave. He was so angry that I left a 1 star review on his google and called me yelling this is a federal building not state and weed isn't federally legal and a lot of other things and I just ended hanging up. If you want a job, do not waste your time here. Facility is very outdated and just from the interview, I can assume the employees are not treated very well either. read more

They treat cnas horrible here the work environment is dreadful and they are very disrespectful. Not too mention the lack of training and communication made available read more

my mother has lived here for six years and she has been very well taken care of by Love any other staff members. The food is good however, it is sometimes difficult to please everybody three times a day seven days a week. I would highly recommend this place for your loved one. read more

Having previously worked in senior insurance, I have seen the inside operations of many of these types of facilities. This place is a hidden gem. I have had 3 people very close to me utilize their services and we couldn't be happier. Understandably, some of my loved ones were extremely anxious about going to a facility like this for the first time. The overwhelmingly warm welcome they received in the front office, the thorough tour, and amazing nursing staff promptly addressed any concerns. Thank you!! read more

I saw a bad review from an amber. She states she has been to the facility twice now and both times had a bad experience. Why would you go back the second time if the first time it was bad. My mother in law has been there two years now, and this facility is caring, courteous, and clean. I also have never seen the staff smoke less then 15 ft from the door. Knowing the facilities layout, the smoking area is 15 ft away and not by any windows. The facility and staff take wonderful care of my mother in law and other patients. Clean never smells of urine, or any other foul smells, I have in the past been to some places that smell. Amber states hopefully she won't have to go back, why would you go back a third if it is that bad. Maybe because she likes to cause problems; Also the picture of the two staff smoking above, I would think that should not be allowed to be posted without their permission Any way don't take my word or hers go see the place for yourself. read more

I too saw the review by Amber A. She must be reviewing a nursing home other than the one my mother was a resident of, for 3-1/2 years until her death in 2013. I visited my mother every day - while it doesn't have the "bells and whistles" newer homes have, it has what is much more important. They care, and the staff does an overall excellent job. There's no such thing as perfection, but to be one of 39 nursing homes in the U.S. to have garnered 5 stars - they must be doing something right. I have such respect for the CNAs and the care they give the residents. The dietician - the cooks - the nurses. Each day when I left my mother to go home, I knew I was leaving her in good and caring hands. I suspect Amber was "expecting" as she said a "horrible experience" thus never giving the nursing home staff a chance. And I too wonder why she went back the second time if the first was, as she expressed a "horrible experience". Clara H. read more

Whatever you do, do not take your relatives to Elmhurst Extended Care on Lake St in Elmhurst, IL. We have been here once before and had a horrible experience, so much so that we took my grandmother out asap after hearing over the phone what my grandma had to say. We are here again unfortunately and to no surprise we are having a horrible experience again! The rooms can be a bit crowded, tvs are in the worst spot for viewing, there are no private phones for patient use and if you want one you must pay for it, it took us more than fifteen minutes for a nurse to come to help, there are no private bathrooms, the room was hot and to make matters worse their I noticed on two separate days that two of their employees (not at the same time) were smoking right outside their front doors within the 15ft. distance. That is against code. Those employees have shown me that they had no consideration in that moment for the patients and visitors that would like to live smoke free. Disgusting place to have in Elmhurst after our first experience and hopefully this will be our last. I would love to see this place demolished, rebuilt, and restaffed to the likes of Elmhurst Memorial Hospital. read more

Elmhurst Extended Care Center - Retirement Homes Near Me - Elmhurst, Illinois

First of all, hard to find the place. Off of a frontage road. Had to drive down a ways past residential area. When you pull in, the front of the building has a very nice waterfall and 1 bench to sit on. There is a garbage can close to the bench wear an ash tray is built on top of the can. Noise level.... awful. A highway is across the street. Constant noise. When you walk into the foyer, I wasn't sure if we were to enter through the side door to what looked like an office, or walk through to the dining area. We knocked on the side door, someone let us into to the dining area, to then go through a door into the office! The office had nowhere for a visitor to sit (chairs were for employees at the desk). The woman was nice who asked us questions before the actual tour. An adjoining room had someone on the phone talking, which clearly seemed to be a conversation that non-employees should not be listening to. Not professional. The tour.... the dining area was cramped. The rooms were bad. 3 beds per room. One of the beds was turned a different angle. Only one small TV in the corner of the room. Beds looked old....mattresses sunken in. Bed coverings.... looked like they were from the 70's. One of the rooms we were shown..... the window was looking out to the other side of the building.... not a nature view at all. Patients did not look happy. Low interaction with staff and patients. The therapy room was small. Was told that therapy was only 2 hours a day 5 days a week. That is low! So.... what... the patient sits around for all the other 22 hours in a day? When asked about a place for patients to go outside.... was told they could sit out in the front of the building! Then.... was told that there was a place.... on the other side of the building (a tiny bit better) but, the awkward doors to get to it.... the door locked at 3pm and if opened... the alarm would go off! A cafeteria worker was in the hallway with a tray.... cutting pears. The tour guide asked me and my sister....if we wanted some pears! What? The worker was cutting them up on the tray and putting them in plastic cups! Not sending our mother their for their rehabilitation services. I do not understand how on the Medicare website where you do the search for the ratings of places, got 5 stars (much above average)!!!! Are you kidding me? read more

My grandmother was in Elmhurst Extended Care Center back in 2010 for 2 months when she broke her elbow and and then again in 2011 when she could not live independently anymore. When she was transferred here the first time from the hospital, I spent countless hours researching nursing homes and their reviews from the state as well as visiting the ones who met my criteria. Elmhurst Extended Care Center just so happened to be the only one who could take her based on her needs. It was a godsend! This place was so wonderful to her and the other patients there...kind, supportive, knowledgeable, communicative staff who makes patients and family members feel comfortable. The second time around, I knew this was the only place I wanted her to be. Were there a few small problems? Sure, but it was nothing like other nursing homes where residents are sitting for hours unattended with bed sores and soiling themselves. This facility was always clean and never smelled like urine. As for the previous review about smoking, I personally never saw staff smoking outdoors, but I knew a few of them that did smoke. To tell you the truth, I would need a smoke, too, if I had to do the jobs they did. Constant care, attention, communication, and paperwork. I was extremely happy my grandmother was here until her death. They were on top of everything! read more