All the bad reviews are true. Please do not place your loved ones here, my grandpa was placed here…read morefor a short term he was hospice so we knew we wouldn't be here long and gave the place a chance despite the bad reviews, because of the location. Rounds were barely ever done, hours went by and nobody would come in to reposition or check his pain. We would constantly have to go out and ask, sometimes they couldn't find or see the orders for the medications that we knew were already acknowledged and approved by the hospice team. They weren't proactive about his constant fevers unless brought up by us. My grandfather was very fortune to have family by his side around the clock to advocate for him.But it's terrifying for any patient that can't communicate or advocate for themselves. We had about 3 good nurses, one aide in particular always had an attitude when being asked for help.

We had to place my dad in this facility for memory care/skilled nursing because it was one of the…read moreonly options that accepted Medicaid spend-down at the time. Unfortunately, our experience there was very difficult. The memory care unit is rundown and always had an unpleasant smell. My dad frequently expressed that he did not feel well cared for, and during visits, he often looked unwell and not like himself. The overall impression we had was that care was inconsistent. Food quality was also a concern. Meals often appeared the same day to day and were not very appealing. We also had concerns about his medications and felt there may have been periods where he was overly sedated, although we cannot confirm that. Communication was another major challenge. It was often difficult to reach staff by phone, and responses were inconsistent. When we began searching for a different facility, we did not receive any assistance, even after multiple requests for help finding Medicaid-accepting options, and ultimately had to do all of the research ourselves. That said, we understand how demanding caregiving work is and that staff are likely overworked. However, we feel strongly that elderly residents deserve consistent, compassionate, and attentive care. Once we were able to move my dad to another facility, we saw a significant and immediate improvement in his condition and overall well-being.

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Working with the Social Worker Heather made care coordination so seamless. She is friendly,…read moreapproachable and knowledgeable. Highly recommend this facility for excellent communication.

Highly recommend Wisdom Eldercare for anyone seeking extra support for their loved one. Gina was…read morequick to respond to my outreach, sensitive to our family's needs, and extremely informative. She offers a great network of experienced caregivers and her service is very communicative and reliable.

Wisdom Eldercare provided caretaker services to my wife and myself. for a period of three plus…read moremonths at the end of my wife's battle with Lewy Body Dementia. At the end of this period my wife had became consumed by fear and anxiety, becoming combative and defiant in many ways. Kaneisha (along with Khamari and others) were timely, and so patient and generous in their dealings with my wife Ingrid during this challenging time. Their kindness was so valuable at a most difficult time. The CEO, Gina, was very professional, responsive and compassionate during the whole process - from her initial visit to us at a rehab center to the kind and caring words after my wife had passed away. Their overall service was excellent. I would not hesitate to recommend them.

I reinjured my knee while running on the prairie path, and my doctor ordered physical therapy,…read morewhich I reluctantly agreed to do. Happy to report the sessions vastly exceeded my expectations. Lauren G is super knowledgeable and deployed some excellent treatment including "needling" which was truly effective. She also is very respectful of time and makes sure you get a lot out of each session. Considering how low my expectations were going in, I was really impressed with the professionalism there.

We've been to nearly every PT center around Elmhurst for various injuries and our best experience…read morewas by far at NovaCare. Our son is an athlete and tore his ACL during a rough soccer tackle. After reconstruction, he went to see Mickey and the Mikes 2 or 3 times a week. They were kind and fun and didn't let him cheat. They did the right amount of pushing. They were encouraging and rebuilt him mentally as well as physically. It has been less than a year since reconstruction and our guy earned a HUGE personal record by running a 4:46 mile. I STRONGLY believe this was in large part due to the perfect trifecta of a top-notch surgeon, the best PT, and Coach Kern. I honestly worried we would never see him compete again, but to witness him come back even stronger is surreal. THANK YOU.

The hospital, Northwestern, called IMC Illinois Medi-Car without my knowledge, and it turned out…read morethat their service is not covered by Medicare. They sent the bill to none existing address and reported me to a collection agency soon after. I spent hours on the phone with them to fix my current address, and I was told that they will remove me from collection. I paid the bill, but they never bothered to remove me! What a mess! Stay away from this company!

I wish I could give negative stars because of how awful this company is. I was literally forced to…read moreuse this service by North Shore Skokie Hospital after I had surgery for a broken ankle. I waited almost 6 HOURS for the ride to show up. The van was filthy and the driver was incredibly unprofessional and didn't even help me get up 5 stairs at my home - I had to text someone to help me. He just left me there. DO NOT EVER use this company - it is a scam and being treated so horribly is not worth the insane amount of money they change for the ride, which I was told would be $30 and it ended up being $100, so I was lied to.

The longer my loved one is here the worse it Gets. I feel the staffing could be More attentive to…read morethe Residents in need, this would avoid any complaints. cameras should be an Option in each room for both management and family members to view. The schedules need to be more consistant and customer service is most important. Don't expect a call back anytime soon unless it has something to do with new residency.

This is for Bridgeway independent living. The good…read more.. Caring staff Beautiful campus Nice apartments Nice dining My parents said that moving the was the best thing they could have done. The bad... You must have an attorney review the contract before you commit the large deposit. For my parents, there I was no way to get the deposit returned until their exact unit was re rented. This did not happen until about 5 years after they vacated their apartment, and three years after my mother passed. There was a lot of follow up needed to help make sure this occurred . For whatever reason, Bridgeway could not rent the unit. They had over 20 vacant apartments for years. They also requested that we pay for apartment improvements out of the deposit, which we did, even though they held those funds with no interest paid for 17 years. This was a very sour ending for what could have been a excellent experience.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

Without hesitation-- would I recommend this Elmhurst Atletico! 111 w Third st. I have been treated…read morehere for about 3 years on separate occasions as I have multiple chronic issues. Hip replacement, neck and spine issues, knee replacement. I return here because of the professional, knowledgeable and competent staff. ANYONE -who has had to recover from an injury, surgery or chronic ailments knows how vulnerable you can feel in rehab. Which is why it is so important to feel welcomed, safe, and respected. The front desk staff greets me every time with a friendly smile! Thank you Rachel and Justin Kate Jesse and Jessica ! They provide Excellent customer service! These guys are really nice, hard working and completely organized! I get text messages a day ahead of my appointments, and ( for those of us who have not been cleared to drive) the girls set up the taxi appointments for me, to and from Atletico! One less think to worry about as I heal. ‍ The Physical therapists give a complete assessment on your first visit-to set up goals and a treatment plan. Bria is a thoughtful,friendly and an extremely skilled PT. She took her time with me, to answer my questions evaluate where I hurt. She was patient and understood my pain .. as a team they gauge my progress each step of the way to give me the best possible outcome. I have had the pleasure of working with Jessika- so friendly and super smart! Exercises are explained thoroughly-and adjustments are made to challenge me when needed, and taper when I need to slow down. The team here... at Elmhurst ...all work well together but also with every age group...., the very young, teen AND college kids, middle-ish (like me) to the brave but sometimes fragile senior patients. Thank you to my rehabilitation team/Family. I appreciate you all...Lora P.

I had my first major surgery July 11. When my doctor told me I could start physical therapy I…read morechose Atheletico in Elmhurst. I just finished my 5th PT appointment of my 6-8 weeks and I am so HAPPY I choose Athletico. Many of of therapists have their masters and have managed other Athleticos in Chicago. Everyone has been courteous, understanding and professional. I am very impressed.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?