I was just contacted by a nice woman in CA having the same issues with Tonya and VSB as I did a…read morelittle over a year and a half ago- struggling over months trying unsuccessfully to get the substantial refundable deposit back after turning her deceased parents' unit back to VSB. I let her know how I resolved my near year long issue- by contacting Tonya's boss directly and working with him through deposit return. Be advised that this place will hang on to your deposit money as long as they can, after your loved one passes or moves.

My mother has been living at the facility for a year now, and she loves it. She is in the smallest…read moreapartment available, but it is more than adequate for her. It has a large living room, bedroom with walk-in closet, full kitchen with range/oven, full size fridge, dishwasher and microwave, and a bathroom. There is also a stackable washer/dryer. The staff is very attentive. The nurse noticed that that she was not taking her medications at the right time, and informed me right away. They also alert me when she need additional medication. The staff is very polite and they communicate well. The activities are setup like a cruise ship; there are lots of things to do with others if you like social events, but you can stay in your room if you'd like. In addition to weekly trips to the grocery / drug stores, there are also special events like concerts at North Central College, a movie on site every Sunday in the Great room, and Wii Bowling tournaments. In December, the residents took a bus into downtown Chicago for lunch in the Walnut Room at Macy's and a Christmas concert right after. The food is varied and tastes good. Residents can choose from a Deli/Cafe, Bar/Lounge, or formal sit-down restaurant foe their meal choices, and meals are included in the monthly fee. The campus is great for walking, especially once the weather warms up. There are walking paths with benches, so it's easy to get some exercise or find an isolated spot to read a book. There are gazebos outside the restaurant so dining al fresco is an option. All in all, it's a good fit for mom. She has plenty of opportunities for interaction and she is enjoying her time there.

Today I visited a resident at Brookdale Skilled Nursing facility. The resident was having trouble…read morefor many days trying to get her TV to work properly. We asked for assistance from the aide. Holis, a kind and patient, very bright and resourcefull aide came in and identified the problems. He quickly resolved the issue and then patiently explained to the resident how to operate the TV with multiple remotes and multiple apps until she felt comfortable operating it on her own. That is a great example of staff caring and dedication to enriching and empowering their residents. It was heartwarming to see.

The staff is wonderful. There are so many different opportunities for socialization and different…read moreactivities.

Dawn was amazing to work with. She is extremely professional and caring, always looking out for…read morethe best interests of her clients. Communications were easy and timely, she made herself available to help with every detail of our needs. Her research on our behalf was thorough and exactly what we were looking to find. Her support gave us time to concentrate on other issues because we knew her research and suggestions would be the best decision for our needs. I have worked in the past with other 'free' services, but never received the true support that Dawn provides. I feel it is worth it to 'hire' someone rather than engage the free services if you want your loved ones living in the right place for them. I would highly recommend Dawn if you are looking for the perfect place for your loved one to receive the support they need.

From the owner: Whether you need help finding placement for your loved one in Independent Living to Memory Care,…read moreReferrals for Adult Day Care or Activities to keep them engaged, Peace of Mind Visits when you can't be there, or help planning a Celebration of Life we are here to help!

My mother recently passed away in the memory care unit at Cedarhurst. She had resided there a…read morelittle over a year. I can't recommend this facility enough for the quality of the staff and cleanliness of the facility. We had experience with 3 other Naperville facilities and Cedarhurst was by far the best.

Christine Dunn and the various staff members at CEDARHURST have been extremely helpful with our…read moreparents during recent health issues they have had. It truly took "A VILLAGE" including the CEDARHURST staff and our family appreciates their care.

My Dad spent 2 years at Maple Glen. During this time, the genuine kindness and care my Father…read morereceived was amazing. My family considered Jason and all the wonderful caregivers an extension of our family. God bless them, and God bless all the current residents and their families. Our personal grief and heartbreak was eased knowing Dad was receiving top notch love and care during those periods of time where a family member wasn't with him. The Holland Family

This place deserves more reviews. With 2 parents going through this with different needs I'd say…read moreI'm a "semi-pro" at assisted living and memory care facilities. From Mallory&Kelly,to Eve, Stephanie & Jason- these people do exactly what they say they are going to do and more. They are compassionate and caring and professional. They are never in a hurry when you're talking about your loved one. They guide you and are honest and they're hearts are in the right place. Maple Glen is spotless& beautiful and well thought out! I'm so thankful for this care for my Father.

I was very impressed with the hospice care my husband received. The staff was very attentive and…read moregentle. Yes, it's an older center and the furniture is a little worn but the quality of care was topnotch. This was the second center for my husband and it was far superior in terms of care and nursing. Also the admissions staff was also terrific. They responded quickly and accurately.

This is a first class facility. My wife has been to Westbury three times and received excellent…read morecare. The physical training rehab is very good. The nursing staff is caring and friendly. Activities are quality and plentiful. The meals are excellent. This is a very well managed facility that you can rely on for your loved ones.

Sunrise is a warm and welcoming place from the moment you walk in the building and are greeted by…read moreAnne or one of the other friendly and helpful receptionists. The rooms are cheerful and the care top notch. It is the little touches that make this so special. Mom was welcomed from the moment we arrived with a welcome sign and a lovely plant and staff coming by to greet her and introduce her to others. They made her feel special, like they were waiting for her to arrive. My Mom lived at Sunrise the last few months of her life. It was hard to have her move out of our home, but Sunrise couldn't have been more wonderful to her. It offered her a nice social life, my Mom was always the life of the party! She enjoyed her friends and finally engaged in a sport, Balloon Volleyball (I think the first sport activity she ever did as an adult). My Mom loved to eat out in restaurants and the dining room was run like a restaurant with a multitude of items to order. The food is good and they were accommodating with special requests. The staff is amazingly kind and truly seem to care about the residents. Jen and Stephanie are the main administrators and they lead a wonderful staff who took great care of my Mom. I would love to name them all but it is about 80 wonderful people!

I have one relative here. The nursing care seems good, and the aides are skilled and attentive…read more They offer many activities, several outside the residence, and it seems like a dignified place overall. The units are home-like, and residents can use the kitchen for baking cookies or whatever strikes their fancy. Nice library, hair salon, ice cream parlor, etc. It seems to be a well-run place and it's cheerful.

I put my sister in memory care there in April 2024.The staff that is in charge of memory care is…read morefantastic. They contact me constantly to let me know how my sister is doing. They are caring, thoughtful, and very efficient. Millie Houston, who is in charge there Is professional and extremely caring. If you're looking for a memory care for your loved one, consider Sunrise they are great there.

We just finished day two of moving Mom and Dad into Sunrise, and feel great about choosing this…read moreplace. We've been looking for just the right fit for several years and know that we found it. The staff is very friendly, accommodating and made us feel like family. We had lunch in the dining room today where Kristen, Patrick and Chef Mark treated us with the hospitality of a five star establishment. We decided very impromptu to have lunch in the dining room with Mom and Dad and enjoyed a delicious meal that was clearly an everyday occurrence at Sunrise. We couldn't have chosen a better home for Mom and Dad.

HarborChase communicates to its members that if one is to be in transition (dying), that one…read morerelative who is not a member of HarborChase is allowed to sleep at HarborChase one single night in order to spend time with the dying HarborChase member during their last moments of life. When my grandmother was in transition, she displayed the following symptoms which included an inability to eat, inability to move, inability to take medication, inability to speak, and inability to open her eyes. She was on her deathbed which was provided by Hospice. Somebody named Donna stated to me "Your grandmother is not in transition, and therefore you are not allowed to spend the night with your grandmother." At 2:20AM that very night, my grandmother passed away. HarborChase does not adhere to what they communicate to their members. This is a place of dishonesty.

I am a harpist that was hired by Harbor Chase to play for their residents for a Thanksgiving…read moredinner. There was difficulty with the contract and the person that hired me, however, upper management became involved and worked to resolve the issue. The staff was professional in resolving a challenging situation, which is much appreciated. The residents and community are inviting and welcoming, the food was fantastic, the space is lovely, and I was grateful to be able to add my music to the event.

I have had the best top level quality experience here at Hickory Grill! The staffing is amazing…read more Our wonderfully , friendly host, Claudia sat us @ at a requested table going above and beyond because that's what they do here very well. And "Culinary Mary," as they have affectionately named her here‼ Mary is a consummate professional and one who also looks out for her teammates ‼ Having a strong hospitality and sales background, I would work for Mary in a heartbeat as she is just an amazing manger, who moves with passion and care for all those around her, as well as the residents here at Oaktrace! Abraham was our server today who was absolutely helpful & attentive‼Thank you for employing such a brilliant team of excellent and talented individuals. And by the way, the food was terrific‼ Thank you to the entire team that has made this happen!

Many of the staff here is caring and compassionate. Admins? Not so much. When the going gets tough…read more(a resident's decline) DO NOT expect support from their team. In fact, don't be surprised if they show you the door. Thanks for nothing Oak Trace.