The problem with Choice Hotels is you're at the mercy of the local owner. Some really keep their properties pristine and others let the building g deteriorate. This location falls in the second category. At check in I'm told the rate is $91. I questioned the charge and the clerk wouldn't budge. So, I pull up the rate on the Choice website. "Oh, that's if you have special deals". Apparently AAA & AARP isnt offered unless you request the "deal". Great customer service. The elevator was a bad start. Scratched & gouged walls. The room was in serious need of an update. The doors were scratched. We were missing a curtain section. So the sheer cover allowed light to blast in at the crack of dawn. "Sorry about that" was the response from the front desk. The WiFi was weak. I ended up using my own hot spot. No password requires. Totally open network. Seriously, we wonder why data gets stolen? The morning breakfast was better than expected. Scrambled eggs, back, potatoes. Make your own waffle station. Yogurt, fruit juice, coffee all available. They even offered whole grain bread. Unfortunately, the toaster wasn't working. There are several other hotels within a block or two. I'd probably give them a try before I return to this location. read more

We came here again in September 2019. Unfortunately, this motel has gone very downhill. I am unable to give this motel more than 1 star. There are a lot of maintenance issues. The shower is broken and you have to move the handle around several times to find the warm water. The switch and plugs on the bed lamps are filthy. Breakfast was not being restocked that well. The lady was picking up the salt and pepper shakers 40 minutes prior to the end of breakfast. The maintenance guy came and got a whole lot of sausage and left none for the guests. The ice maker on our floor was out of order. The soda machine on our floor ate my money. The soda machine on the first floor was not working. The bed, AC were fine. The lady who checked us in was very nice and friendly. If I was to write a one sentence review it would be: an embarrassment to the Choice Hotel brand. Badda Bing Badda No! We will not be returning to this motel. read more

Ughhh I truly did not enjoy my stay here. Front desk shady AF. The place was dirty someone needs to drop a bomb in this area on all the hotels & rebuild them. Guy tells me one price charges my card another that's larceny dude. It's not worth the $30 to even fight it I may contact headquarters & report the Scamming they have going on here. Yuck just yuck read more

I've never stayed in such a dirty hotel before. Nasty fresh stains on BOTH beds and food crumbs. Everything in that room was filthy. The beds, the mirrors, tub, toilet, floors etc. I felt gross having to sleep here but I was driving all day and didn't have the energy to fight it. Don't stay here. read more

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Not sure this address is correct for your gps. This is a complete dive from the parking lot to the front door, but go on in because the interior has been completely redone (except the elevator, which is gross). Staff is nice and rooms are clean, new and comfortable. Best mattress and pillow I've ever slept on. Off I40 so convenient to travel, but the area isn't great at keeping street lights on - it's very dark. Close to fast food and an exit or so from restaurants. read more

Arrival on May 25 was less than pleasant. We were able to gain access to our room on the first try but it took three more tries on our return going up and down to the front desk. Turns out even though I got a caution yellow on the key pay with the door not opening only meant that I had to drive my shoulder into the door to open it. :The elevators and common areas were filthy Room upreared clean but dingy Breakfast started at 7:00, we got down there at 7:30, most of the serving treys (except biscuits and gravy) were empty with no sign of refills anytime soon. Hot water temperature was dangerously high especially for guest with small children. We left without breakfast all at a cost of $190.00 for one night. It was a suit and apparently the only thing available when we called the day before. I did address the issues with them hoping to resolve without having to be critical. They offered "3000 points" which never did come through, at his point it does not matter because I would not stay there if a free night was offered This was our worst stay at a motel in memory. read more

Compared to other Comfort Hotels, I'd give this one 4 stars. Lady at the desk was super nice (5-stars). Room was very nice & clean ... very welcoming. Most important thing ... bed was extremely comfortable. A/C didn't work quite to my satisfaction. Breakfast was complimentary & left a lot to be desired, but EQUAL to other hotels. All said & done, very pleasant stay. read more

Comfort Inn & Suites - Nice room & comfortable bed. - Hotels Near Me - Memphis, Tennessee

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This is the second time staying here. This hotel is old, rundown and dirty. The halls are dreary and carpets are dirty. Our room smells awful. There is some sort of perfume in the air conditioner/heater but the bathroom smells like urine. It looks clean enough but obviously it has not been cleaned adequately or it would not smell like urine. This hotel is in desperate need of renovation and updating. read more

This is the worst hotel I've ever stayed in. When we first checked in and went up to our room there was a drawer full of trash next to our bed. And the shower was dirty. Our next room had bed bugs. After I found out about the bugs I demanded to have my money back and they couldn't give me a refund until they "followed company protocol" whatever you do do not stay here. This hotel is ratchet af! read more

Comfort Inn & Suites - Comfort Inn Memphis 1556 Syracuse Rd BEDBUGS - Hotels Near Me - Memphis, Tennessee

If I could give this place a negative, I would! This was by far the worst experience I've had in my travels...and I travel a lot! We stopped overnight and it looked safe and clean...it's off the intestate and across the street from a Starbucks. Area looks good. Boy was I wrong!! First, the keys were temperamental...couldn't get back in the building any of the times we left to get luggage and come back in or to take out the dog. Had to go in through the lobby to get another key or just keep messing with the key to get it to work. Eventhough we told them we had pets they put us on the 4th floor and said no problem with using the elevator. There was a bad smell on our floor. Really bad. The room was a bit sketchy...but I fumigate with Lysol and wiped everything down to help myself feel better about it. They had pet stands outside but no supplies. Glad we travel with our own. But not having supplies jus encourages people not to pick up behind their pets. Well, that turned out to be the least of my worries. After taking the dog out at 2:30 am, I checked on our vehicle just because, and all was well. At 7:30 when we went down to pack our stuff to leave we found our windows had been broken out and someone had rummaged through the vehicle and glovebox. While my husband called the police, I went in to report it to the front desk and call the insurance company from my cell. To my surprise the lady at the desk said "Oh, are you driving a truck? They only break into trucks and it happens at least 2-3 times a month. We think it's a crackhead! They don't even touch cars." Ummm, WTH? Why didn't someone tell us that at check in and we would have gone elsewhere!! No cameras of course. So if they know this happens why is there no security or cameras. And while I had noticed the truck next to us was also burglarized I assumed other vehicles were too. But when I went back out and checked, as she said, only trucks had been broken into! They didn't offer a refund, a I'm Sorry...NOTHING! I cannot stress is enough DO NOT STAY HERE...well, that's if you have a truck. It you have a car, you may be ok. SMDH! read more

After finding out at the last minute (that morning) that I would be spending a night in Memphis, I booked in a hotel I had stayed in a couple of years ago. It was clean enough, and for one night, it seemed satisfactory. This stay was no exception, at first. After one night, we checked out, and later that day discovered that I would be staying two more nights. Since our first night was fine, we went back to this location for two more. We were given another room. After using the toilet, it didn't seem to want to flush properly. It shortly started overflowing. I turned off the water and called the front desk. A couple of men came up and vacuumed the wet carpet (it overflowed out of the bathroom and into the carpet) and made an attempt at plunging the toilet. All went well for the evening, where the next morning, the toilet tried to overflow again. I turned the water off in time to keep it from getting into the floor again, and called the desk, whereby the same plumber came and plunged the toilet again. Afterward, we decided to see if we could get another room. We were tired of walking through wet carpet in order to get to the toilet and bathtub. I went to the desk and the "plumber" was there. I requested that we be moved to another room for our last night. The clerk commented, "You mean that you want to change rooms because the toilet doesn't flush properly?" I gave him my MOM look, and said, "Yes." He gave us another room. The third room was better, but we had issues with tempering the water in the bathtub. It was either hot or cold, not in between. To give a positive note to the stay, the beds are very comfortable and the wi-fi is free. We ate the free breakfast for the three mornings. Though it is obviously powdered eggs and microwave meats (bacon or sausage), it is acceptable enough. If you don't like that, there is a Waffle House in the parking lot and a Shoney's and Cracker Barrel down the street. We didn't want to make the effort to go somewhere else and it was satisfactory for that. They have a waffle maker too, which made them more crispy than other locations. For a one-night stay, this place is acceptable. For three nights, I would probably find a better place. The parking lot was filled with people throughout the day that didn't really seem to have a reason to be there, which made us a little uncomfortable. We had no issues with anyone, but it just seemed awkward. read more

Wow! The worst hotel that I've ever stayed at! Customer service was the best part. The staff tried their best to accommodate. However, the place was smelly, I couldn't sleep because rooms were a mix of smoke and disinfectant. There were white stains on the fabric of the pillows and chairs. Glad that I didn't have a UV light! Yet the cost was comparable to a brand new Comfort Inn! Will never stay here again! read more

Horrible experience!! Not only was everything terrible, but the way it was handled is not how a business is run. We had 2 rooms reserved and had requested weeks ago that they be adjoining. Not only were they not adjoining, but they were down the hall from each other. We were willing to make the best of it since we were 2 moms here with 4 girls a piece for a birthday overnight trip. Put the key into one of the rooms only to see it had not even been cleaned. It was in no way ready for guests to come in. Go back to the front desk where the clerk proceeded to find which housekeeper was responsible for this room, only to find out that housekeeper has left. 10 minutes later, after the front guest clerk has now unprofessionally been on the phone with housekeeping in front of us, we are given 2 more keys and told to go check those rooms out. We go to those rooms and they were filthy! Beds unmade, towels everywhere and trash strewn about the room...in both of the rooms!!! So now the 3/4 rooms that we were given were dirty and in no way ready for guests. We go back down to the desk for a third time...this time she plays around on the computer and casually tells us "well I don't want to put you on the 5th floor cause that's where the dope heads go to do their meth". She hands us 2 more keys and tells us to go check those rooms out. We trek back upstairs now and look at the 5 and 6th rooms in our first 25 minutes of being there. One room on one hallway and the other on another. The smell of pot knocked us over as we walked in the door. Yet still we were going to make the best of it for our girls. Cut to a few minutes later when we take the girls down to the pool. It was a million degrees in there and in no way enjoyable to be in there even being in the pool. We step outside to a maintance man to ask if there was anything he could do about it and another man comes loudly screaming at us "whose kids are those in the pool" we told them they are ours and we are right here trying to check on the a/c. He proceeds to tell us that nope the a/c is broke and there's nothing he can do about it. So we calmly decided that we were going to need our money back. This was not going to work for us seeing as how we were staying overnight specifically so these girls (aged 10-12) could swim. Considering how the first 30 minutes of our time had went, I'm surprised we were calm at all. We are now standing in the hallway with our 8 girls dripping wet since there wasn't a towel to be found. We go back to the front desk to tell her we need a refund, we have found rooms elsewhere. That is when the man that told us the air could not be fixed, literally started screaming at us from behind the desk. Saying that we were leaving all the girls in there to swim alone which is a complete lie as our first encounter with him happened directly outside of the glass doors that led into the pool. As we were asking for our refunds, he continued to scream at me...I told him how unprofessional this is, we were sent on a wild goose chase for our own clean acceptable rooms after the first ones were never cleaned...that in itself should have and could've been enough for us to request a refund but also we are being kicked out of a pool 30 seconds after being into it because our kids were in there unattended while we stood their in plain sight of them talking to him about his non working air conditioning. I couldn't get out of this place fast enough! We told the money would be refunded to our cards within 10 days. We went upstairs yet another time to gather all our belongings and leave for our new hotel. Our check in time on the receipt listed as 3:43pm, check out 4:53pm, an hour and ten minutes of complete filth, and unprofessionalism. Today upon looking at my account online, it was brought to my attention that both my friend and I have each been charged for our rooms twice!!! So now I will hold my breath waiting to see if my $230 that was wrongfully charged to me will ever be refunded. Calls to the hotel have either been unanswered. How can any of this be acceptable? read more

Comfort Inn & Suites - How our room was upon first entry of it. - Hotels Near Me - Memphis, Tennessee

Do not waste your money my TV remote did not work, along with FOX channel not working (was trying to watch football) I had no shampoo in the room as well as the dryer for laundry out of order I've only been here half an hour and hate it. I called for help to fix the cable and the gentleman who came up just banged on the TV and was extremely rude. read more

The rooms where clean and staff was friendly. Water pressure is A+ even though the shower drain had to be held open.

We stayed in Amarillo Tx at the comfort inn medical west the hotel was ok but when I got to my truck the next morning I found my rear door glass busted when I went back in to ask for them to call the police I was handed a number to call I asked if they had security cameras was told no. When I called the americium police they wouldn't even send out a officer. So I wouldn't recommend this hotel or amarillo read more

Really clean! Staff is awesome. My husband and I actually arrived before check in time and they still found us a room with just a 15 minute wait. Building is definitely outdated. Good location! read more

Aweful experience here. Me and my girlfriend Drove 6 hours from Texas to Tennessee to meet 2 brothers I've never met before and the entire time we had issues with the hotel. To start it off the first night went well but it was all down hill from that point. We woke up the next morning and payed for another night and left for the day. Later that night when we came back none of our keys worked. So we walked down to the front desk and she politely informed us that we were supposed to check out at 11 am that morning (it being almost 10pm at the time). When we told that wasn't correct she check the records and it indeed wasn't correct so she hand us other belongings in a trash bag she had behind the desk. So we angerly walked up to the room hoping none of our things were missing. We gave them benefit of the doubt. Woke up the next morning repeated the routine. While out the second day we notice a large amount of money missing from our account and we had outrageous charges on our account from the inn. We immediately stopped what we were doing and we to the hotel, withdrew our stay for that night and tried to get our money back. They told us it would be 2-3 business days for us to get money back that shouldn't have been gone in the first place or call Monday and have a manager release the funds. It's now Monday 2 days after the incident and the manager can't be gotten ahold of so now was have over $1,000 tied up in a very upsetting 3 night stay that completely ruined what was supposed to be a memorable experience for me and my brothers. If I could just leave this review with a 0-star I would. read more

I have stayed in over 12 hotels in my travels over the past 4 years. I have NEVER experienced a hotel as bad as this one. Not only do I have bed bug bites after my stay here, 2 lamps in our room were broken leaving our room almost pitch black during our entire stay. I had to hold open the shower drain with my toe to allow water to drain while a cockroach emerged from the shower drain. Yet I haven't even mentioned the yellow tint of the water. We called for a maintenance man to unclog our toilet and after an hour of waiting he never came. Lastly I would like to add that I called for towels 3 times and never were received. Never would I recommend anyone to stay here. read more