I needed a rock chip repair for my windshield that was beginning to spread. They got me in the same…read moreday, customer service was great, the waiting room was warm and comfortable, 45 mins and done. Price was $100 cheaper than national competitor. Highly recommend

after being disappointed with another company, I called these guys. I explained what happened and…read moreexplained my urgency. they were right on top of things. I was able to get my car in 20 minutes after my phone call. I recommend these guys. fast, helpful, and professional

These guys are great: they are kind, professional, and competent. Terrific service, quality and…read morevalue. I wish every service experience could be like working with them. Having caught a random stone on the highway which chipped my windshield, I was worried about having to replace the windshield on my BMW and deal with the head's up display, but they were able to repair the spot and save me a lot of money and hassle. It couldn't have been easier or more pleasant to work with them. Thanks Matt!

Ultimate Glass did a fantastic job! Matt was kind, professional, and didn't try to steer me away…read morefrom factory glass, which was my preference. Moreover, because I worked with him, I was able to get my cameras recalibrated at the dealer, which made a difference to me. If you are someone who appreciates quality work, you can't go wrong with this company. Many thanks again to Ultimate Glass!

Best price of the 3 I tried, well under the highest…read more They gave a reasonably close estimate of when the installer would arrive & the installer called when he was 15 minutes away. Window replacement was quick & easy.

The wait for an appointment was reasonable even with CV19. The price was good. The techs came to…read morethe job site as promised and the installation was solid. Cleanup and finished detailing left something to be desired. There was grit and pieces of old gasket from the old window removal inside the cab, dirty hand prints on the door exteriors, some adhesive on the inside driver window and outside passenger side verticle window frame that was not cleaned up. If the cleanup had been complete this would have been a 5 star review. I sent an email about the cleaning issues but have not gotten a response as of yet. UPDATE: Rich from Defender contacted me first thing this morning and apologized then offered to send out a tech today to finish up a 10 minute cleanup. I own a home remodeling company and in my opinion you can't do much better than that! Issues inevitably come up from time to time and when it is addressed like Rich did that's a sign of a stand up business! Thanks Rich and Debbie for a great job!

I have been coming here for years! I was referred on my family members and work colleagues for over…read more40 years! The work is exceptional! The job is always done right and the price is always affordable. It is one of the oldest and most reputable body shops in the City of Cleveland and suburbs. There's a great reason for that! Rex Auto Body is the best!

Grateful for Rex Body and Fender Repair; they are skilled and capable in their craft. They are the…read moreonly place we have gone in the 48 years we've been in the neighborhood and I highly recommend them.

I wish I could give them 10 Stars! M & S AUTO REPAIR IS…read moreAWESOME! Auto Repair INC. on Smith, by the Veterinarian, should be boycotted!! They were awful to my neighbor and friend Sharon. They were going to rip off a single mother of 3. 700.00 to replace a hose? Oh, that's because the hoses come in packs of 2, even though Sharon needed 1 hose replaced, they were going to charge her for an extra part, that they were not going to use on her car. I know parts are expensive, but that's ridiculous. She told them that was too much and called around and M & S Auto's estimate was for 260.00. They recognized the dire need of a working Mom. They had compassion for her situation and helped her. They fixed her car in 20 minutes, instead of the Tuesday, originally stated. She had her car towed to Auto Repair Inc.1st. They did a diagnostic test on her car. They charged her 70.00 for that, and gave her the 700.00 estimate. When she wisely declined, she tried to pay the bill with her credit card over the phone. They refused to take payment over the phone, and refused to release her car to the towing company. She was sick, with 3 kids, I gave her a ride to the shop to pay in person. They made her wait around the desk, while the workers stood around, taking another customers info over the phone. One guy told her to quit asking questions. What type of men take advantage of a woman, who is obviously sick and struggling. Speak to her in a way that she comes out sobbing, at her wits end. SHAME ON YOU AUTO REPAIR INC. KARMAS GONNA GET YOU. THANK YOU M & S AUTO, not only for fixing her car quickly and at a reasonable price. But for showing compassion to a young family in need. Your great business practices will be passed on with recommendations from us!! Thank you so much!!

I was recommended by another customer and I can say I was treated great. They were very…read moreknowledgeable and caring and understanding. I am very happy with the work done on my SUV. I will be telling all my friends and coworkers to come to you.

Incredibly kind and honest. Fast and reliable work was done. Very pleased and grateful for the work…read morethey did on my 2026 Honda Civic. You would never be able to tell it was in an accident. I Would absolutely recommend their work to anyone in the area. Extremely pleased with their work, they were all very communicative throughout the entire process and made sure to give honest estimates and ordering genuine parts.

Hands down, this is the best body shop in the Cleveland area. Frank and Liz are phenomenal & very…read moredown to earth people to deal with. My RAV4 was a mess, and thanks to Second to None, it looks better than it did when I bought it! The collision repair was professional, done in a timely manner! The paint match was perfect! I highly recommend! Thank you.

The people are all very friendly and attentive. It's very clean. I had my windshield replaced. They…read moredon't charge you anything more than the quote. Because they took a little longer than anticipated they reduced my bill by $60. Their prices are lower than the other two I looked into. They do facility and mobile services.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

literally..do not use this service..use safelite. they sent torry over to replace my window and i…read moreliterally seen him pull in my drive way then drove off. i had my front door open and my garage door open as well. i work from home and once i saw him, i grabbed my shoes and he was gone. i literally called him back and asked for his location because i thought he was parking on the street however, he drove off. given off scam vibes. then he said i ordered the wrong window and someone should have called me. i stated to him that why didnt you just come to my door and alert me. he lied and said he was outside for 10 minutes and no one came. i said most people announce they are here by ringing a doorbell. he then got an attitude and said most normal people come outside when you know someone is on the way. he also hung up on me. i canceled my order and place it with safe light. this was the worse experience i ever had for a first time customer..do not ever use them. go to safelite. i promise. i work in healthcare. i know a lot about service and this was very upsetting. this was really bad. they did refund my order. hopefully, thats what they said..

We are visiting Ohio, and a family friend loaned us a car. I figured it would be nice to fix some…read moreminor issues on it. The drivers window would not roll down. I contacted Terry on a Saturday evening. He showed up at my home bright and early the next work day, troubleshoot my problem to a faulty power window switch, and even helped me locate one online for about a fifth of dealer cost. All that, and when I asked what I owed him he just said it was nice meeting me and went on his way. He's a great guy, and deserves your business.