I got to place an appointment online and they did a great job. The waiting area has a tv and fridge…read morewith water. I left and went roaming around arbor land. They put the stickers that were on my windshield again and I was told not to go through the car wash.

Safelite replaces my windshield 3 years ago. Took 4 appointments for them to finally get a…read morewindshield that wasn't damaged in transport. So a month of my time. I finally demand that they put in an OEM windshield. ( I later find out that they try to use only their own glass, that they make instead of OEM) 3 years later, my BCM module and Harness on my truck goes bad from water corrosion. Which is determined to be from a bad windshield seal. Over $4000 later after having my BCM module and Harness replaced, which caused me to be stranded out of state for a month, I know have to have the windshield replaced again, so that I don't have to deal with another BCM module going bad from water damage. If you have a choice of using Safelite or having your genitals worked over with steel wool full of broken glass.....I suggest you use the second, less painful option.

I went here to get an oil change and a check up. The wait took a while but there is a TV and wifi…read moreat this location so thank God for that . The staff keot me up to speed on the status of my vehicle. It took half the day because of a hard to locate oil filter. I was given a discount because of it.

I came in at noon to have my brakes checked but was told by Aaron that it would be better to come…read moreback at 2:30 when it is slower so I could have an inspection. So I did. I spent 2 and half hours staring at my car right where I parked it before Aaron came up to me with an unenthusiastic apology and said they wouldn't be able to look at it today. Waste of my time.

GREAT CUSTOMER SERVICE. I drove over a spark plug and my tire went flat on my 2024 Chevy Traverse…read more Thaddeus and Marcus were fabulous in taking care of us and getting us back on the road within an hour! Thank you for such great service!

I'm not sure if it's just this location or what but says they open at 8:00. Nobody's picking up the…read morephones till 9/9:30 They'll keep you on 5min + hold times. Customer service is fast, curt and right on hold. No time to talk. Just in case anyone's on the side of the road or in traffic..

Be forewarned- not only does the young girl who answers the phone here sound like she's from a very…read moreurban environment (you may not understand her slang) but she's not competent AT all when it comes to the services being offered at this shop. This shop is okay if you absolutely need some customization at the last minute or are on a tight deadline and don't really care about the quality of the work done here (b/c it's NOT top notch), or if you bringing your daily driver here (just don't EVERE bring your weekend car or ANY car that costs upwards of $50k-$200k or more!!!!!). For starters- while they have no problem providing you with quotes, they do NOT invoice their work- so when it's all said and done, you will pay and simply get a receipt (absolutely NO itemized listing of what was done). I believe that they do this to HIDE additional charges and the quotes you receive over the phone are often not accurate. They have no SHAME in making sure that you prompted with the TIP option on their little credit card device (last time I made sure to choose NO TOP while smiling at the clueless young receptionist!) So in summary, if you HATE being ripped off or paying an additional $100 to$1000 more (as I once did on my Telsa) then don't bring your car here, as transparency/organization/clear communication is NOT a priority at this shop. Also, we have gotten work done at literally over a hundred shops across the US on our 14 cars (ranging in MSRP from $76K to $278K MSRP) and this is the only shop where the owner tolerates the installers/employees blasting loud music and yelling like animals for extended periods at a time (while he's sitting in the office making calls)- I literally felt like I was in a zoo- NEVER AGAIN!

Had my truck wrapped full front, runners and tailgate. They did a great job. They showed me where I…read morecan save money and could have scammed me on factory wrapped areas that I wasn't aware of. The job was done in half the time I was told. I've power washed the truck a dozen times, live on a dirt road and the wrap is holding up very well. Good service and honest.

I have had a few vehicles tinted here because they are close. This time around the tint got damaged…read moreat the bottom. I called to have it fixed and I was told they would call me back because the tint guy was not in. I had to call back after a few days as I did not receive a call. I was told that he had no information to call me back. He said they had been busy. Maybe because it was a replacement or fix and not a money job. I scheduled and brought the car in to have the tint replaced.

I requested service for a 2008 Ford Fusion and granted the car was seldomly cleaned and cared for…read moreon the inside, but was not a total disaster. I got quoted for approximately $179 for interior detailing when I dropped the car off at 8am the day of the appointment About 20 minutes later I get a call from the manager telling me that the car is so dirty that they'll have to quote me $200+ instead. I said okay. They told me the car would be ready by noon. I went to pick it up at around 3pm. I never got a call back to tell me the car was ready. I inspected the car and I could still see there were a couple of visible stains on the front seats and I was hoping they would be able to clean them off. There are also still visible specs of lint and other materials that a vacuum could easily pick up. They told me they tried everything.and due to the age of the car that's all they could do. When I went home, I was able to clean those stains off the seats with mild cleaning product and a mildly abrasive sponge. This is something that could've been done and expected to be done during the detailing. Although the cleaning was a marked improvement from the way the car interior looked, I think a little more elbow grease and a few extra minute could have been used. Mildly disappointed for the price/value I paid, and the quality I expected.

While I understand that delays in vehicle repairs and the need for follow-up service are sometimes…read moreunavoidable, my overall experience with Gerber was ultimately disappointing due to the handling of the situation by the General Manager, Shirita. After multiple delays and an initial pickup where the check engine light promptly returned--requiring me to bring the car back--I was met with a lack of professionalism when I expressed concerns about both the delays and the fact that the vehicle was returned without the turbo reinstalled. These are valid safety and performance issues, yet Shirita was dismissive, confrontational, and unwilling to engage in a constructive conversation. When I requested contact information for her superior to escalate the matter, I was told to "find it myself on the website." For the record, Will--if this review finds you--your contact information was not, in fact, on the website. Customer service should be about more than just fixing the vehicle--it should also include respectful and responsive communication. Unfortunately, that was not my experience here.

My Wife took her 2021 Hyundai Palisade to this location after hitting a Deer on the right front…read more After nine weeks and one day we got it back. The next morning on the way to work the Palisade alerted a "Overheat" indication. The radiator support bracket was replaced, so most likely they took the radiator out to replace the bracket. They forgot to replenish the coolant. They said " It's ready to go" After nine weeks, you would think this vehicle would be "Perfect". Nope! The worst part was the Palisade went to LaFontaine Hyundai in Livonia to have the front harness replaced and the coolant system could have been properly serviced. If you decide to use this place that has way to much work in my opinion, be sure to inspect your vehicle. Glen D. Lorah