First of all, the entryway was clean and the surrounding shrubs were beautifully…read morelandscaped, creating a welcoming environment. Security was most impressive! The representatives, Jessica and Ian, who greeted me and proceeded to assist me were gracious , friendly, intelligent, interesting and very knowledgeable. They answered all of my questions clearly and took the time to understand my specific concerns. I am confident that I made a wise decision by choosing to do business with US Bank and pleased to have chosen this friendly neighborhood branch as my home branch. Thank you.

So I live down the street and this location is more convenient for me but as of today, I will no…read morelonger be stepping foot into this establishment. This is the worst US BANK ever but today's experience kinda put the cherry on top Usually, I don't like coming here because the tellers are rude. Fake smiles if they even smile, not very friendly very cold they never have freaking cash in the drive-through ATM so therefore I have to get out of my car to go get some cash inside so what is the point of having drive-through ATM if you have no cash in there this happens all the time, today I went in there quickly to drop off all my change that I had counted and rolled up the teller twice told me she couldn't take it because it looked like there was missing money my expression was are you serious? You have cameras all over this place. I'm not trying to rob you a penny and a dime so I had to take it out and count it in front of her because apparently she thinks I can't count and I'm dumb or something and I proved her wrong twice. The money was all in their complete. She was just being lazy and not counting it herself oh and shall I forget she created a line behind me so they all had a show I didn't catch the teller's name I guess I should've I didn't really give her much attitude. I really wanted to, but yeah, I can't stand rude annoying people who can't do their jobs accordingly she looked very young so I would recommend this establishment to hire people who are actually friendly and can do their job well to their title. It is all about customer service and a speedy interaction and not making the customer feel like they're dumb.

Chris the woman was a great help great customer service May she be blessed all ways! Helped me in a…read morecrisis. Great customer service! The staff was friendly, attentive, and went above and beyond to make sure everything was perfect. Definitely coming back!

The whole staff needs to be replaced, they are not helpful at all . Tried cashing a check & lady…read morewas being rude ! JENNIFER M. She a teller . Horrible service . Has attitude with her customers.

I was with US bank for business and personal banking for 14 years. I recently switched to Chino…read moreCommercial bank. If you want to feel like a client and not like a number this is a great bank for business and personal needs. All of the staff is professional. Ive never waited in line and they are so easy to reach via phone or text. Raul and Keith are my regular contacts and they make it so easy. Thank you!

Excellent customer service. My primary bank, US Bank was unable to do a simple 500.00 cash advance…read more The machine was broken for a second day. Across the street on Pipeline Ave, the excellent bankers at Chino Commercial Bank helped me without a hitch even though I was not a customer. My next account business will be with CCB. They earned my business with good old time customer service. Highly recommended.

Great staff. Very friendly and helpful at moving money from accounts ask for Vanessa.read more

The worst bank service ever. Deposited a check in this branch, and got a call back after 5 days…read more The guy said it didnt go through. So I asked if I will need another check to deposit, the dumb head spoke with attitude: "I dont Know!" DUDE! you are the guy who works in the bank, you should know what to do.

One teller on a Saturday. Wait time was not long, but definitely longer than others. Especially,…read moresince there was a second teller (woman in her 30's) who chose to talk about what I assumed was a personal matter because the third employee was standing next to her and they were softly laughing and smiling at each other. The teller made eye contact with me and continued to talk to the other employee. When she was done, she smiled and asked if she could help me. By then the other teller was ready for me. Customer service can be improved.

I no longer trust Chase and their ability to watch out for my interests when they failed to get…read moreback money from a bad bate and switch merchant. As far as l'm concerned the Freedom Card they offer is worthless and offers no purchase protection and I will never use it again. I will use my credit union from now on for all my business. I'm now concerned with any money I have in this bank. if you do a little research you'll see many complaints on file. The old saying fool me once your fault -fool me twice my fault applies here.

Hello, a great bank…read more Need more locations. I have to drive from 90631 zip code 52 minute.

One star. this place is horrible, long hold times, horrible rates, really horrible. Facing some…read moreinsane life situations right now, on hold for 45 minutes, no one cares. Email to email. They honestly are horrible. DO NOT USE THEM

I came to this Bank of America (BofA) in Chino with my Mom on a Saturday afternoon. First time…read morehere. I was amazed by its huge sitting/lounging area with some offices along the walls. Funny, they only have 3 teller stations for such a big bank. My Mom and I were turning our heads. Picture it! We waited for pratically 40 minutes in line just to cash a check. There were about 10 people in front of us. Unbelievable! I was patient to wait, but my Mom was not very happy. She said we could have driven to another BofA out in San Gabriel within the wait time. I have to say, she was right. Anyway, when it was our turn, we walked up to the teller. The lady behind the window was pleasant. She quickly handled our transaction. We got our cash and we were on our merry way. Unfortunately, I had to hear it in the car LOL. It's all good. We probably won't be back to this BofA in the future unless it's really necessary or there's no wait time.

Gabriela was so helpful and very sweet Not once did she…read morehave attitude Helped me twice the same day even though she had a long line and she was the only teller at that moment kept a smile and helped all of us without any issues. Thank you Gabriela ! I've had other workers there help Me one girl real bad attitude from the start didn't say hi or good morning and she wasn't even alone there was 2 other tellers yet she had the worst attitude.even the person in front of me turned to me and said hope I don't get her I said I hope so either.

This branch is complete garbage, went in to do a simple wire transfer and the banker tried to talk…read moreme into setting up a meeting with a finance advisor...those are two completely different tasks... the level of incompetence the people who work here is just unbelievable

they charge you overdraft fees when your account has money in it and then say they cant refund you…read morebecause they already refunded you the last time they wrongfully charged you and they will only refund one time a year even when its their mistake.

Answered all my question for what I went in for it was a loan it was good experience over allread more

I opened an account the first time visiting them and also got approved for a vehicle loan. I walked…read moreout with a blank check all within about 40 minutes. That was crazy fast. No BS. That says a lot about this credit union. They are eager and willing to do business with you,even if you're a new customer. I highly recommend this establishment if you are able to get in. You won't be disappointed. Great job guys. Keep up the great work.

Great service! I was able to get a low interest loan so that I could buy a dozen eggs!read more

Terrible branch including ATM's and employees. The drive thru ATM never dispenses cash. Yes, I have…read moremoney in my account. Made a rather large deposit. The teller will tell you that there will be a 2 day hold on the funds. Nope. Try a 10 day hold. Misleading and unacceptable. Considering closing my account and transferring my funds to another financial institution.