I purchased a Roland TrueVIS VG3-640 printer through Pacific Office Automation in November 2025 for…read moremy print shop in Fountain Hills, Arizona. As a print shop owner running production equipment daily, reliable training and service support are extremely important. Based on my experience since the purchase, the post-sale support has been very disappointing. The printer arrived with faulty printheads and dampers, which had to be replaced shortly after installation. While those parts were eventually swapped out, it was not the start I expected when purchasing a brand-new production printer. In light of these issues occurring immediately after installation, I requested in writing that the machine be replaced or the purchase refunded. That request was declined, and the approach taken was to replace the defective parts. During those discussions, it was also communicated to me that if I did not agree with that approach, the matter could be sent to their legal department for review, which I was told could take months to resolve. The training provided after installation was also very minimal. It was outsourced to a third-party technician who was polite and clearly trying to help, but the session mostly covered basic control panel functions rather than practical operational instruction for running the printer in a production environment. For a printer of this size and complexity, I expected hands-on training covering workflow, maintenance, troubleshooting, media setup, and daily operating best practices. That level of training was not provided, and we paid $1,400 for that "training." After installation, the sales representative who handled the deal was no longer available, and communication largely stopped. The most concerning issue came later when I contacted the company for assistance due to an error code and was informed that Pacific Office Automation does not service or support the Roland printers they sell. As a result, I was directed to submit support requests directly to Roland and wait for responses--some of which take days, and some never come--while trying to operate a working print shop. This information was communicated to me directly when I contacted the company for support. In my experience, when purchasing professional production equipment through a dealer, most business owners expect some level of ongoing service or support after the sale. That expectation was not met in this case. Because equipment like this is critical to operating a production print business, I expected a dealer relationship that included proper training and support. If Pacific Office Automation sells wide-format printers like the Roland VG3-640, customers should clearly confirm before purchase what service and support will actually be provided after installation. This was not disclosed during the sales process. I have since located another service provider who supports the printer, but the experience with the sales process, training, and post-sale support from Pacific Office Automation has been frustrating, to say the least. Based on my experience since purchasing the printer in November 2025, I would strongly encourage other business owners to confirm exactly who will provide service, training, and ongoing support before purchasing equipment through this company. Buyer beware.

Today Westley went way above our expectations and fixed issues with our system that have been an…read moreissue for 6 months. He is always friendly and very knowledgeable as willing to take initiative in order to get to the correct solutions. We could not be happier and more satisfied with Westley and Pacific Office. I you have issues you should request Westley!!!!

I was looking at lamps and getting another box of envelopes. They had a good array of supplies…read more Staff were friendly and helpful. Shared parking lot and Wi-Fi

I typically try and avoid this location at all cost despite it being closest to my house. More…read moreoften than not the Print Service department is rude - zero customer service skills at all. It is entirely dependent on who's working and whether they feel like doing their job or not. Perhaps staffing issue? But I can go out of my way to next Staples location on 16th Street & Camelback and their staff will happily work my request. Zero complaints.

I needed an office chair for my wife who is 5'3". The salesman provided advice and explained why a…read morecertain brand, Hayworth, was the best choice. They was no pressure and he gave me a very good price.

Overall great resource for used furniture. Chantel has been a great help in selecting our furniture…read moreneeds and showing us around the show room. Communication has been great and will call was easy and helpful staff. They let us hold a few days after purchasing to accommodate our pick up schedule. They offer delivery. Great selection.

They did not show up for the scheduled appointment and would not return emails or voice mails.read more

Found a great deal on a Herman Miller Aeron Chair, worked directly with Mark. All proper safety…read moreprecautions including mask and sanitizers were used and I was in and out in less than 10 minutes. I would recommend using Affordable Business Interiors if you are looking for a great deal on office furniture.

The showroom is nice and well stocked with a variety of brands of office chairs and furniture…read more We enjoyed the friendly demeanor and knowledgeable and information Jeano B provided us. He knew the Steelcase chair products inside and out! Jeano provided the best service out of the three chair retailers we visited that day. The store offers pre-owned chairs at a discount too. When my daughter decides which chair she likes she would purchase it here. We love his friendly, non pressure, attentive service.

We just received new front office furniture from Bill. He was so very accommodating and helpful…read more The guys came and hauled the old desk away and installed the new one very efficiently. We will definitely be using Markets West again in the near future.

This location is closed. Please update. I wasted my time driving here only to find it closed.read more

This location is closed. I drove here from Queen Creek…read morebecause it showed open on Yelp. There needs to be a better way to report businesses that close.

Jesus was so helpful in ordering me some filing cabinets, super nice and amazing service from the…read moreentire staff always

As usual I waited until the last minute for an urgent time sensitive project for a huge…read morepresentation. Add to the mix I have very specific custom elements I wanted to explore possibilities for. Right off the bat, a young man named "Beans" greeted me. He had a kind and calming demeanor, made eye contact, had a kind word, things I'd forgotten exist. It was busy and he deftly managed through several little tasks, but all the while making me felt, well, seen. I walked him through the ideas I had and he was able to quickly suggest options, that made sense and was able to accomplish almost all of them within the confines of the materials they had. I was just so impressed with him and for making a stressful situation just disappear.