It's wild to me that I am here writing a review about a bad experience from 10 months ago that I…read morethought was handled, but has actually come back to haunt me. In June of 2023 I called a contacted Acme through Yelp because I had filled out a "project" request. The request was to unlock a residential doorknob of a basement for a property that I managed. I spoke with Acme on the phone to set up a time for them to come out, at which time they gave me a quote for changing the lock. When the person arrived to change it (Mike), he was unable to get the lock opened and said it would have to be completely removed and replaced with a new lock (after, we were able to contact another locksmith who came out and successfully unlocked the doorknob). This was going to take the visit up to over $300 if they provided a lock. I consulted with the person I managed the property for and they wanted me to buy a lock instead of the using one Acme offered due to the price and inability to complete the job. When I informed Mike of this, he became very short and irritated, asking how long it was going to take, and was very inflexible. I once again consulted with the property manager, and due to the unprofessionalism of Mike, and how much the cost had gone up from the initial quote, he decided not to continue the service with Acme. The property owner contacted Acme, who were apologetic, stated we would not have to pay for the service, said they were "grateful" that I did not write a review of my experience. Now here we are, 10 months later and this week I receive a call from Acme. They said they were "clearing some files," found my invoice and were going to send it to me. This invoice was a $175 charge for a visit and labor fee. They also charge an additional 3% processing fee for payments after 10 days of the invoice. I was never informed of a trip fee that would be charged prior to the visit, or that it was expected to be cash on delivery of service. This is something I assumed would have been established when they gave me the quote. I can adamantly say I do not recommend Acme for locksmith services. The inflexibility of the person who came out to complete the work, the lack of transparency with the charges prior to the visit, and the fact that 10 months later they are now trying to charge me $175 speaks to the lack of integrity within the company.

Went to get lock fixed only to find that this ache at 815 Madison looks like it's permanently…read moreclosed.

Very nice and skilled. I was passing thru with my RV and needed a trailer hitch locked removed…read morebecause I didn't have the key. They came outside, picked it in about 30 seconds and didn't even charge me. I had called a few other" locksmiths" which were more of just an answering service, they all wanted to drill/ cut thru the lock. So i took it here and they actually have the skills and knowledge to pick a lock instead of resorting to barbaric tactics like drilling/ cutting. A+ job

I phoned Friday, spoke to Russ who set up an appointment for Monday…read more He was very nice and so was the serviceman, Greg, who came today. I would definitely recommend them, a long established business that can be trusted. Although other companies are cheaper, I can't afford to skimp on my safety and security.

I have been dealing with many other companies to deal with a complicated door situation since July…read more It was very frustrating and no one could really solve the problem. Eagle came out right away found a solution! Very thankful for this company and their help.

They broke my window while popping the lock. They made me $50 after I said I shouldn't have to pay…read moreanything at all. They sent a contractor. I called Eagle. They are dishonest with their comment below. It was an awful experience. They said it'd be 20 minutes it was 40.

Great people to work with always have a solution for lock issues…read more Personal service that you don't find much any more.

They had the key I needed. I was in and out in 15 minutes. The key cost me 5 bucks. Other places…read morewanted 11.

BEWARE Mr B came out to replace a lost key FOB for a Honda…read moreAccord. He managed to make the new key turn the engine over, but was unable to make the key work with the door. He suggested we try youtube videos to make it work. YOUTUBE VIDEOS He charged full price. A few days later, and many attempts by many people, I called and asked if Mr. B would be willing to try programming it again, since we paid full price. He said no. I asked if he would be willing to make a new key. He said no. I went to another locksmith who said the key was done wrong, and would have to be redone from scratch. I went to a different locksmith who estimated cheaper, and they fixed the problem in under a minute. Mr. B used a remote for a Honda civic, when I had an accord. When the back of the remote was inspected, it was found to be a bootleg FC code. This is a SCAM. Dude is out here plugging temp remotes for civics in Honda accord fobs and charging full price. He knew exactly what he was doing, that's exactly why he refused to try again or replace. BEWARE

A+++ Mr B's came through and delivered. I needed a spare key with a chip inside programmed. The…read moredealer wanted over $200. Mr B cut me a spare in less then ten minutes and programmed it. $65.00 Highly recommend. Call in the morning and make an appointment. You can go to him or he is Mobile and can come to you.

Great service with my car keys and key fob. I always will go back here for my lock needs . Best…read moresmall business model in the area.

needed a spare truck key and didn't feel like getting ripped off by RAM at 7x the price…read more tri-state lock was fantastic and fast. all was done why I waited.

Dave is a very knowledgeable locksmith...on time , reasonable prices…read moreHe even jump started my old car during the 10 inch smow storm that was parked on the streets of pricehill Thanks

As far as your material health goes, you have to be able to trust your accountant and your…read morelocksmith. So, when I needed a locksmith to rekey and otherwise de-jank the portals to my mother's new home, I called Brian, the owner of Ace Hardware in Clifton (see my review on Yelp). "I don't have a locksmith on staff. Call Gary Leach; he does all of my work." Gary responded to my voicemail quickly, and made scheduling a breeze--"just call me when you have possession of the home." We called the day after the closing, and he arrived within a couple of hours. Gary immediately assessed that the janky front door had actually been kicked in and repaired with something akin to Lincoln logs at some point in the past. "I'll be back," he said, after taking some measurements. He returned in hour or so and Fort-Knoxed the door with custom metal plates. He otherwise installed deadbolt locks on all three exterior doors, worked out minor kinks in the existing hardware, and rekeyed all, including the storm doors, to one key. The bill was a bit higher than we expected, but is a fraction of the worth of the persons and possessions now secured. Thank you, Gary! P.S. Gary is the owner or an employee of Cecil Lock and Key, ergo this review association.

Needed a business key made and had no problem. Owner was friendly and I was out the door less than…read more5 minutes. Great price too! Thanks.