4.5 rounded up…read more
I've used South Texas Carpet a couple of times for a rental property, and overall, I've been very satisfied with their service. When tenants used a home steamer that didn't effectively pick up water, leaving the carpet soaked in spots, they quickly responded with humidifiers, steam cleaning and enzyme treatment.
Later, unsupervised pets caused some carpet damage, including ripped areas. Thankfully, South Texas Carpet offers carpet repair, which was a huge relief.
Standout features of this company is their responsiveness and reliability and the potential to use them for other services like tile/grout cleaning, air duct cleaning etc. They've always been dependable whenever I've needed them.
The only reason I said 4.5 stars is that they recently requested payment upfront and while they were accommodating--considering my reluctance to pay large amounts upfront due to past experiences with small businesses--they kept mentioning a 20% late charge if I didn't pay within the same day. As a repeat customer who always pays directly after the work is checked, I was surprised by this change and their hesitation to leave an invoice since I wasn't present. It's their right to charge extra late fees for Next Day Payments, and perhaps they have been burned by customers and are being more adamant about timely payments? But it wasn't me and I felt slightly offended.
Additionally, I think their enzyme treatment for bacteria and microbes could benefit from a longer application time for stronger odors. They returned once for a persistent smell, and while they re-applied the treatment, I believe letting it sit longer could improve results and reduce the need for additional trips/treatments in the long run.
Nevertheless, this is the best carpet cleaner I've had in San Antonio. I will definitely call them again for future services, and I appreciate that they're willing to return if needed.