Chloe and Rita were extremely helpful and kept us at ease during this not so fun time. They were so…read morepleasant to be around and took great care of us. We will be back if we ever experience this again!

After receiving a notice from school about a lice outbreak, I didn't think too much of it at first…read moreuntil my head started itching. I didn't find any bugs in my own hair initially, but I did find eggs, so I immediately treated it at home. The next morning, I found a bug in my son's hair and treated him as well. To be extra safe, especially since I have long hair, I decided to come here -- and I'm so glad I did. Cloe was absolutely amazing. She made me feel comfortable and gave me so much peace of mind during a situation that honestly had me freaking out. She answered all of my questions patiently and took great care of me throughout the process. Thank goodness for her and for a business like this. Highly recommend to anyone needing reassurance, treatment, or just someone knowledgeable and kind during a stressful situation.

Spent $450 to treat 3 kids, to check 2 parents, and purchase their shampoo and conditioners, and…read moresame Issue showed up 6 days later. But per my follow up WTF call to this "business", if I had paid for 2 treatments in 4 days (double the cost), they would have actually guaranteed results?? Um, what??

We came here because Nit Pixies was booked. They begin by combing to check for lice, which is $35,…read morefollowed by a $90 treatment and de-lousing; combing with the special comb. The treatment is coating the hair with their conditioner which is very high in peppermint oil so it can sting, especially on young children. After the first treatment, they strongly recommend that you purchase all of their products, including shampoo, conditioner, roll on oil, and upholstery spray. All of these are completely unnecessary. They want you to use the shampoo/conditioner treatment every day for 4 days and then come back for a second treatment/follow up. They admit that using their products may irritate your scalp since both are very high in essential oils. As a comparison, Nit Pixies does not recommend any of this and their process is just as successful.

The Hair Fairies were all really kind! Velma and her colleague (I didn't get her name, sorry!) came…read moreto our house and combed us all. I was so stressed but they were calm. We followed up with a visit to their location on Fillmore for our son and Alec was so great. Feeling informed and taken care of.

I feel compelled to write this review after an extremely negative, predatory experience with Hair…read moreFairies. Upon being notified by a third party, we booked a same day appointment for a 1 hour lice removal treatment that is listed clearly on their website as costing $135. See link and I have taken a screenshot. As soon as my daughter and I walked through the door, the assigned technician Jen, began aggressively pressuring me to screen myself and book screenings for my husband and second child, at $60 each. She outlined their policy of free repeat treatments if every family member is screened and a re-infestation occurs. I thanked her for the info and let her know we'd decide and may choose to conduct our own screens, but she would not relent. I finally asked her to please focus on my child and get started and that I would decide later. Jen asked if I had any questions and was talkative and opinionated. She said OTC treatments like Nix are toxic and that Hair Fairies only use a gentle leave in conditioner that loosens the glue of the lice / eggs followed my manual lice combing to remove lice/eggs. She also claimed that lice have become resistant to the active ingredient in Nix. In the first 30 minutes, Jen found 3 "eggs" that looked like specks of dandruff, no lice. She commented that it was a "very early and mild infestation" and then handed over to another technician. This new technician over the course of 45 minutes, found a grand total of .......zero eggs and zero lice. As 45m had passed with this new tech, I asked if treatment was complete, and she didn't have a clue. I then spoke to her colleague who informed me that due to my daughter's hair length, our treatment would be 3 hours!! I was shocked and went to the front desk to let them know only 3 eggs had been found in the first 30m, and that continuing to comb my poor daughter's hair for another 110 minutes seemed beyond unnecessary. I also noted that I had originally booked for 1 hour and $135, as listed on their website of services. The response I received was an aggressive "but you didnt book through the website did you?? You booked on the phone" -- to which I responded "yes and I clearly referenced the 1 hour, $135 treatment when I called". As it turns out, we were being charged by the HOUR, only no one could tell me what the hourly rate was. They kept referring to my daughter as a "moderate" infestation and when I repeated that it was THREE "eggs" and no lice, which seemed minor / mild if anything, esp in comparison to the children seated alongside us with 30 eggs and as many as 40 lice detected. For 75m of "treatment" aka combing with a lice comb and abundant conditioner, we were charged a mind boggling $202. Had we done 3 hours of treatment (which isn't even listed on their website), I estimate it would be an ADDITIONAL $296 (this is based on the following math 110m/75m x $202 since no one could give me an actual answer in store). They wrote me a card saying my child is 100% clear of head lice, noting only 3 eggs, no bugs were found and that our treatment was incomplete because I chose to conclude it at 75m not 3 hours. I am shocked and disappointed at the flat out dishonesty on pricing, duration and process, and the mischaracterization of 3 eggs / no lice as a "moderate infestation". I am really saddened that a local vendor would prey on families in this manner. Even if someone has $678 to spend on screening three family members and treating one family member ($60x3 for screenings and $202 + $296 for treatment) -- then there needs to be clear and proactive communication. That way, one can make an informed decision, esp vis-a-vis the many other options that exist including a $10 lice comb and an $18 OTC treatment. This is beyond predatory, it is false price listing and illegal under the FTC.

Tanisha was great! Communication in advance was clear and anxiety reducing. She was on time,…read moreefficient and very thorough. And super kind and thoughtful with my kiddos (who have lots of hair!).

Tanisha was amazing! She was able to come to our house the same day I called her. She arrived right…read moreon time and was very professional and friendly. I would definitely recommend calling her!

These guys were great. My daughter had caught head lice at camp and it had been treated, but we…read morecouldn't risk it not being completely eradicated (and possibly get passed on) due to a family trip coming up. I called and got a time slot for the next day. I was a little disappointed when I was called the morning of the appt and told my specialist would be several hours late, but Jessica did what she could to make it up to me, offering several discounts. When Jasmine arrived she was very polite and professional and went straight to work. Offering advice and conversing with my daughter along the way. I hope I never have this problem again, but will definitely call them if I do!

This service is a lifesaver! Jessica and her assistant were…read moreso thorough, professional and kind. We were able to book our appointment easily and late night the day before. I highly recommend this service for anyone afflicted with lice!!

Called in a panic, as I'm sure most parents do. They were able to schedule me and my 2 kids that…read moreevening. Frances was very sweet and easy to work with. She put my mind at ease by telling me not only how to care for our hair, but also our apartment and car. I was ready to burn everything down! She showed me how to do the girls hair for the next few nights, and by our checkup a few days later we were clear! It's been a few weeks and so far so good. I chose to purchase the recommended products so I can give my girls a quick spritz of the preventative detangler in the morning before school, and give backpacks and jackets a spritz of the repellent spray every few days, just in case they get exposed again. It's not cheap but it's worth it for the peace of mind. And the pricing was very clear and transparent so I had a good idea of what to expect. Worth every penny!

Very clean, professional and full of advice and suggestions. Shannon is very nice and easy to…read morecommunicate with. There's NO! way I would have been about to tackle this without her support. Highly recommend!

Hey all - so typically this isn't something I'd share but I consider this a public service…read moreannouncement as it could happen to anybody. After a particularly grueling flight, I took BART home from SFO. Typically, I don't sit, much less put my bag on the seat and fall asleep, but I did this time, I was just way too tired. A few weeks later I noticed an incredibly itchy scalp. My fear was confirmed by what I saw on my pillow. Lice. As a grown-up. My first intuition was to just burn everything and shave my head bald but once reasoning and common sense kicked back in, I went on Yelp and found an organic solution, NitNurses(I'm hyper-sensitive to chemicals). They were also running a 40% off offer so I went with it. As embarrassing as it is for an adult, they were very friendly, understanding and professional and made me feel comfortable. They took care of me and told me what I had to do with my sheets, etc. To prevent a possible re-infestation. If this happens to you or if you have kids, I'd definitely recommend checking them out.

My daughter picked up lice at school. Her cute wavy locks on that little face where suddenly…read moreholding one of my biggest fears as a Mom. Lice! My two boys had never had it, and as a kid, I got it once, and my memories of my Mom and the RID she used with the little comb and me crying- I was not prepared and trying not to freak out! I googled and was at a loss at what to do and where to go. I appreciated finding someone who would come to us. AVA was AMAZING!! She was instantly likable, professional, and the first few moments she set foot in our house, we all felt - "ok, we are gonna be ok!" My daughter was very nervous, but she loved her, as did my 9 yr old son and my teenage son, all chatting away with her and laughing, as she checked the whole family. She was very thorough and gentle and super professional. This situation seriously started out as a damn nightmare for us, but we became educated and learned this is very common, we didn't do anything wrong, and it is a problem we can try and avoid in the future with some attention and care from the tips Ava gave us, but feeling like if it does happen again-we know who to call to help! While we hope to never get lice again- we all felt we made a friend in Ava and she will be the FIRST person I will recommend to friends and family, and the relief she has left us with has been totally worth the money spent!!! Thank you Ava!!!! Life Saver!!!!

Especially if you are dealing with lice for the first time, I highly recommend calling Christina…read morefrom Lice spa. My daughter said a bug dropped from her hair to her desk. I quickly tried to google some pictures and look through her hair. It seemed like she had nits but I wasn't confident and was mostly in denial. Christina arrived at our home on a Sunday evening within 1.5 hrs after hanging up the phone. Everyone in our family got checked and treated. The removal process involved saturating hair, dividing in sections and meticulously combing through to get nits and lice. We learned so much from her during the hours she was at our house - watching her method to remove, learning about lice, its lifecycle, how it spreads, how to eradicate and clean the house. She was a former science teacher and it shows in terms of knowledge and being great with kids. Even though she did a very thorough job during her initial visit, you should have the expectation to need to do continued treatments (put product in hair and comb through section by section) in the following days and weeks. We did a follow up check 4 days later for additional peace of mind.

Ugh, I'm sorry you've been graced by lice…read more The go-to advice will be to go to Lice Clinics of America, which we dutifully did two months ago. We thought the 30 day guarantee would be good. And paid $200 a head to get the treatment. But the lice came back (or never left) and when we went in for the follow up treatment, because my bald husband hadn't also been treated, the guarantee wasn't honored. So we paid again. And the lice remained or came back. By month 3, when we found lice AGAIN, I was despondent. How much time can a person spend on laundry, on driving, on waiting, on dealing with this pest? I was amazed to find Christina. For $150/hr she comes to your house (at 8 pm!) and can check every person and comb out the nits. This ended up being way more time and cost efficient. Plus she is interesting, professional and capable. I had one treatment at LCA with a tech who seemed very disinterested, who didn't believe me when I brought in a louse in scotch tape and said he didn't see any on my head so it was probably just a one-off. Christina comes with a completely different air. She even comes with a microscope that examines the louse so you can see what stage it is in. The treatment involves a follow up comb out 4-6 days later. So glad we did this as well because she found the microscopic nits that weren't large enough to comb out the first time (and which is probably why at LCA we kept having the lice come back). So there really is no comparison here. We are lucky to have Christina in our area to offer this service. Wishing you a complete riddance of the lice, fellow reader!

Best Delousing Salon in the Bay area, I took my son to last year to the location in Mill valley…read morewhen he got Lice and everyone was lovely with a great service, he got it again this year and I was able to try the new location in the city and was just amazing as the Mill valley location. Sharon the owner was very sweet and helpful. My son doesn't even like it when I wash his hair but she did such a good job that he didn't even mind.

Sharon is amazing, patient and thorough. The salon is peaeful and inviting. The natural hair…read moreproducts smell good and are chemical free. Delousing is a stressful time and the folks at Bug-a-lugz will put you completely at ease with specific findings and follow ups, if necessarily. I can't recommend them highly enough.

Frances came to our house within 2 hours of making the phone call to Comb and Cure. She was great…read morewith kids, great with us. She was helpful in answering questions and providing helpful tips and tricks. She was also able to provide us with certificates to allow the kids to return to school. My only reason for not giving us 5 stars is that this process seems overly cumbersome compared to others. For starters, it's a 3 day minimum (although we learned it often takes longer) process and each day you need to meticulously comb through the hair, wash with special shampoo/conditioner AND re-sanitize the sheets and bedding that was used. Every. Single. Day. The treatment does not kill the lice/nits it only stuns them. So essentially it's very likely that this treatment plan will drag on far longer than it would if you went to a clinic or chose something over the counter. My advice: seek a faster/effective treatment solution and save yourself (and your washer and dryer) lots of heartache.

I have the full set of products. I love that these products are all-natural and safe. They smell…read morereally good and make your hair soft and combable. Also good value for money, as the bottles are a nice size.