The team here was incredible in helping my friend through a serious mental health and addiction…read morecrisis. They were compassionate, professional, and truly cared. My friend was treated with dignity and given the tools and support to start a real recovery. I'm so grateful for everything they did -- this place changes lives.

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Despite my client, his family and myself requesting the client's care team reach out to me, as an…read moreexternal provider, Hillside was intentionally deceitful. His case manager, Dan C, claims that I "never tried to reach him." This was laughable because I spoke to many other staff members there who can vouch that not only have I tried to reach him at least 4 different times, but that he was doing a very poor job providing adequate care to a client. I had a bed lined up for my client after discharged, but unfortunately, Hillside likes to use "attached referrals" meaning that despite the best interest on the client, they were going to send him back to the original referral source, Advanced Recovery, an outpatient program that has already NOT worked for him, and resulted in him returning to inpatient. So, instead of properly coordinating with the client's care team (when there was permission to communicate), Dan C decided to ignore my calls until he could sneakily discharge the client TO THE STREET because he wanted to send him back to the Advanced PHP. They sent him to a sober home, but with no plan as to how this client would begin to pay for it, but of course, that wasn't an issue for Hillside, but they got their "points' for returning my clt to the program that "scratched their back first." I attempted to speak to Dan C's supervisor, who was probably the only helpful person there, aside from all of the clinicians and case managers who explained that Dan C's work ethic is not admirable. He of course apologized and connected me to HIS supervisor, Kyle Medeiros. I'm not sure if Kyle or more or less helpful than Dan C. I guess more, since he actually picked up his phone, only to tell me that they "don't help with sober home funding" and when I asked if it was normal practice to just discharge people to be homeless, he maintained that "they can't help him." I'm not sure how this place is still open. This is NOT the first awful experience I have had with them. We are also moving forward with a formal complaint through the state.

Sometimes you need context to understand the content of this program. Is it nicer than most…read morefacilities? Yes. Do they offer flatscreen televisions in the room? It's actually two. Do the tv's function correctly? That depends. Do you get a set of temu wireless headphones? Are they configured to your room? That's a leap of faith. Do you receive three meals a day prepared by a dedicated staff? Yes. Are the beds spacious? Surprisingly so. Are the rooms cleaned daily by a dutiful third party? That's a definite yes. Turn down service if you're paying attention in the afternoon and they are quietly dedicated to removing an almost insurmountable amount of detritus. The kitchen and the cleaning staff are the backbone of Hillside. Will you be able to use your beloved cellphone? Last I heard this was still in place. Do I think it's necessary for people on a detox unit to have access to the outside world? Your mileage may vary. Is the staff caring? For the most part. Are there some people who seem to just exist? In my head there are. Do you form a bond with people who overlap your 28 to 32 days in recovery? If you're human and doing it correctly you try. Mostly though you realize that almost everyone is going to fall and that day trips outside of the protective walls are mostly fantasy. This applies to all facilities and programs. It's like Verizon telling you they'll give you a new phone for free and you'll save money doing it. That's not how profitable businesses work. Does Hillside occasionally catch lightning in a bottle? Yep. When it happens four out of five dentists will say you're fucking nuts, but it does actually happen. Well how about the nursing staff? Let's put it this way. I would let any of them borrow my truck for the weekend and bank on the fact that it comes back clean and with a topped off tank. Follow the golden rule and you'll be able to figure out the rest. Most of their days are filled with unending lines and acute muscle memory. If they look like they're in an another place they're probably dreaming about a beach without people. They are some of the nicest, most professional people I have had the privilege to meet and they come from all walks of life. Now we get to the staff. People who work the floor can vary widely. Some of them you immediately gravitate towards and some of them you keep at arms length. The overnight shift is the most underrated group because they're trying to make sure people are sleeping without waking them. If you happen to catch them with their eyes closed there's generally someone nearby taking a rotation. It's teamwork out of necessity and most of them are either dedicated to the program or younger kids trying to work two jobs. The clinical staff and those who run regularly scheduled weekly groups are hit or miss. This is where content and context are relevant. If you're relating to the individual then you are in luck. I don't care if it's meeting based, rehab pottery or you're listening to that one peculiar weirdo who loves PowerPoint and the brain. If you're learning something it's relevant, if you're enjoying something it's relevant and if you're relating to something it's therapeutic. I won't single out any particular weekly meeting that I think is unnecessary, even the "Hunger Games" meeting where everyone puts forth a wishlist of various items is lowkey hilarious. I have had three very specific requests during my time there. Raisins (no one eats raisins), skinny pop (because I'm fancy) and hand soap in the men's residential bathroom. I don't know if this is gender specific, but body wash and hand soap are not one and the same. I'm currently 0-3, but I will be taking notes when I come back for a commitment meeting. Sorry ladies, boys are gross. I'm still surprised no one else has noticed this. If you've made it this far you're either one of ten current users who turn to Yelp! when seeking out information or you're Tyreek. I'm definitely not spelling that correctly, but here is your honest, no rush assessment of the program and the staff. Feel free to copy and paste. Would I send a loved one here? Yeah, but it still comes down to context and content. I have eternal gratitude for Hillside. It's not perfect, it's occasionally held together by gumption and duct tape and the second elevator might as well be turned into a "safe space for people who love out of order people movers" but at the end of the day they make it work and that has nothing to do with the amenities and everything to do with the spirit of the program.

Outstanding staff! The office feels welcome and very comfortable. Dr Kumar really sits with you and…read morespend time gathering information and listen to pt's need. I recommend this place.

All these wealthy, out of touch doctors have no empathy for REAL suffering. If someone they loved…read morehad a chronic, debilitating 24 hour pain level of an 8 or a 9; you bet your ass THEY would be treated medically, and fast, the way they deserve. Chronic pain sufferers have a chronic pain patients', bill of rights. Alit of patients are unaware of. If this trend of non-empathy continues in Massachusetts/Nationwide, we are going to see law abiding, tax paying citizens having to go to the streets for what they think is a safe pharmacy-grade pain reliever. That outcome is never good, as 95 percent of the time, it would be an imposter, dangerous, if not deadly drug. When all a patient wants is their RIGHT to have SOME quality of life. Not to mention thst Physicians/Legislators are responsible for CAUSING this problem in almost solely, in the first place. Look at the trends over the last 15 years. THEY, themselves are the cause and effect of this crisis. THEY THEMSELVES SHOULD BE HELD ACCOUNTABLE.........God bless

I transferred to column health 2017 it was closer to my house everything was great it was fairly…read morenew just opening the Arlington office Dr Karlin was great about 4 months latter he was gone so you would ask Where dr karlin with an attitude they will tell you we don't wanna talk about that no more he's gone. That's it that's when it started going down hill I mean down hill they lie to us calling in prescriptions go to pick it up at drug store and there be a prescription missing come to find out the doctor that wrote out the prescriptions wasn't authorized to fill out certain ones, but there was no other doctors around eventually you'll get it but like a week later They were tricky like that The facility I was at before for about five years. I never had a problem. Matter fact they used to call me the king because I always clean urine it was one doctor at column had a dr real bad attitude I mean bad believe me it was Dr. Ortiz these places you wanna behave because you don't wanna get thrown out you want everything going easy all of a sudden coming up bad urine which is not true after about six months of being accused of a urine that they found out they were wrong meanwhile seeing someone different every other month, it will always be short on stuff unhealthy and it's not a good place for new patients he would never get sober eventually they push my buttons enough where I retaliated back I am human doctor Ortiz is a punk so eventually I got thrown out I guess there a first time for everything I come to finding out that was the best thing that happened to me getting thrown out because now I'm at a place. It's not a problem. It's great. It's a primary care doctor. She makes you feel so comfortable. It's unbelievable where I'm at now.. i wouldn't recommend anyone to go to column health especially if you knew cause you're not gonna get sober with that kind of overhead there are some good people there at column I pray that column health gets their act together so people can get sober without a problem they shouldn't be open till they straighten out

Addiction treatment that does suck. Column Health was the worst place I've ever encountered to…read morereceive addiction treatment in my 10+ years in the field. Jim McIntyre the manager there was a moron, Kristina Brown was incompetent and the systems in place were atrocious. They simply could not shoulder the needs required to provide services there, which is probably why they closed ( - which they spin to be sold - ) to brightview.

Kale helped me understand myself and my wife much better and improved our marriage. She is a great…read morelistener, honest, insightful, supporting and caring. She is extremely easy to talk to and I recommend her to anyone looking for help.

I have been seeing Kyle as a Therapist off and on for about 25 years (wow, hard to believe!)... I…read morefirst saw her when I graduated college and then here and there as things have come up in life that needed tending to. At one point I was living in Plymouth but I would still drive to Cambridge to have a visit or two with her. I have always found Kyle to be very insightful and sincerely very caring, always leaving me with the feeling that I am glad she is my therapist and have made that connection with her. I have even gone for long gaps of not seeing her, sometimes as long as 10 years and the amazing thing is, when we've gotten together again, its like I saw her yesterday and I am always amazed at the things that she remembers, even the small things. I had an instance a few years ago where I had to get some help for a relative and a call to Kyle was the first one I made and she gave me the names of people to get in touch with to get my relative the help they needed. I can't say enough good things about her.