My first experience with Atrius health was in Medford with Dr. Ion. I felt right off the bat that she was looking to just cross me off her list and move onto the next patient. I did not feel like she had any genuine care about the issues that I had and didn't go into any detail on fixing them. We decided to do physical therapy with one issue which I found out later They don't have any physical therapist for me. The second issue, she just prescribed what I was already getting which I found out later that I should stop taking because of the issues it was doing to my skin. Basically this was a complete waste of time and I will be staying away from this office. I would recommend staying away from Dr. Ion at least and looking somewhere else. read more

Upper shitty practice for OBGYN- I do not recommend at all! Their midwives scare you into doing tests and procedures which you don't need. Their billing department is useless. Literally go anywhere else. read more

Not great for allergy shots. I've seen them for 5 years. In that time, I've had numerous cancelled appointment, very limited scheduling, destroyed vials (their fridge broke), and fairly rude staff (but what do you expect. it's Boston). Also, they make you wait 30min after you get your shot. Most places only require 15min. I know that seems small, but when you're having to leave work every week for a year to do this... that time adds up and makes scheduling harder. look somewhere else. read more

Upgrading my review. Atrius Health has undergone quite a transformation. The service and responses have improved. read more

A little confusing system to get to see doctor. First, you need to check in to the fronds desk, then go to speciality. No need to tell the receptionist again. Pharmacy can mail you refill but no way to request online, need to call. read more

If you're someone who needs monthly prescriptions, DO NOT GO HERE! They have the worst prescription filling system I have ever experienced in my life. It takes 48 hours MINIMUM for your prescription to get called in to your pharmacy which is absolutely ridiculous. My previous doctors offices were able to call mine in in a few hours. They claim to have a weekend and after hours service where you can get prescriptions called in, but that's a lie. I have called the after hours number several times on several occasions and was told my prescription would be filled that day and it wasn't. I called again the following day and they said they didn't know why it wasn't filled but they'd put in a request for it to be filled and should be ready within an hour. Never happened. I had to wait until Monday to call during office hours. It wasn't filled until WEDNESDAY! I've experienced this MULTIPLE TIMES! read more

Check-in process to take your money when you come in is perfect. They're very helpful with paying bill as well. Doctors and nurses are good when you're there, but follow ups are terrible. I had an allergy test done and could not get a hold of either the nurse or doctor for 3 weeks to find out what my test results were. I finally found someone in the pediatrics ward that was able to locate the nurse pool that serviced allergy team and she called me with test results. I also recently did an ultrasound and it's been almost 3 weeks and no one has contacted me with test results. This is why I hate organizations where they want to do everything but the care for their patients is terrible!!! I called and left message for the RN to call me back with results and nothing in over a week. read more

Atrius refuses to refer to specialists outside of Atrius, even for a second opinion. If you have an HMO you may want to a provider who doesn't hold you hostage (I am going to try CHA). I have no choice but to leave Atrius after 20+ years. read more

Let's see.. They've been going under a major reorganization the past 2 years: changing which locations will focus on which specialties instead of trying to have smaller groups spread out.. The process has been "painful" for various reasons such as the popularity of Cambridge location (not really in Harvard Square btw) and Davis Square.. The Watertown location lost a lot of specialists, including Behavioral Health (just as well maybe as Dr.. Macabe was running it and I was unhappy with his care) Davis is under construction and Arsenal is next to major construction.. Mass Health via Neighborhood Health has been impacted by its own reorg and loss of profit. Current parking at this location is difficult. I've had the same GP for 18 years (Dr.. Joo Kim) who is Excellent.. The same amazing PA (Ann Klinkuson), various Orthopedists, Opthomologists, etc. This location has the Best dermatologist I've ever encountered (boy have I moved a lot) Dr.. Robyn Marszalek. When was the last time you had a follow up appointment for your itchy feet and when you asked "what about this weird thing on my scalp?" the doctor replied "I can remove that for you now." For all locations you'll end up at Mt. Auburn hospital (although I did have a plate put into my ankle at the Faulkner) Waits are short if at all, payments organized, clean environment. Look, you're going here because of Neighborhood Health or Tufts.. Are there better staff and parking elsewhere? Yes but this a great HMO by normal standards. Finally, the My Health Online where you get appointment reminders, tests results and other is extremely well run and updated.. Anyone reviewing the call backs while not using the online system should rethink that.. I've always gotten to speak with a nurse practioner. Or doctor when I call about immediate health issues. It's February 2018 now, let's see if they can adapt to these changes, I hope so! read more

I would not recommend going here for care unless you like to be dismissed and ignored by your doctor. It took my Mother 6 months to get a diagnosis and we didn't get it here- we had to go to another hospital and network. The primary care team and behavioral health team here basically labeled my Mother as a "crazy woman" and continuously sent her home each week, without performing tests, even though her symptoms worsened with time. Turns out she had a high grade glioblastoma (aggressive brain cancer) and she passed away in August just 1 month after diagnosis. She only made it through 1 round of chemo. It was too little too late. If the only the doctors here didn't neglect her for 6 months, she may have been able to live longer with a better quality of life. read more

Stay away from Pediatrics. Ten years ago it was the best medical care for children in the area -- in my opinion. It still has two excellent doctors. However, it now is servicing Harvard University Health Service in an unclear way. It means, according to them, you might have to bring your child to Harvard Square or Cambridge street depending on what is available. Confusing for children and fragmented care. Urgent care after hours on the telephone is terrible. After waiting 45 minutes for a return call, we had to take our daughter to the emergency room. The next time we called we were told we had not taken her to the preferred hospital and the P.A. refused to give us any medical advise. When I asked a second time for some medical advise for my very sick child, she hung up on me. read more

Harvard Vanguard has gone down hill. I can't believe you are moving Endocrinology out of Cambridge. I have been seeing Dr. Fawcett there for 10 years what the hell is wrong with you people. What gets me is you have the nerve to book 2 upcoming appts. for me in cambridge knowing full well she is going to be in kenmore. The cambridge office serves a lot of people now I have no way to get to kenmore even if I wanted to. So be careful dealing with harvard vanguard. You can't even get an appointment with your PCP when you want it. They are double booking all because Atrius is to cheap to get and keep any help. No PA there now.. The Drs. and staff are great but they need help. read more

When we contacted HVMA Cambridge Patient Relations, as they requested below, we were told, and I quote... "Referring patients outside of our practice makes us lose money and first of all, this is a business" -Practice Administrator of Harvard Vanguard Medical Associates, Cambridge, Don Duger. Sounds like a great new slogan for your supposed medical practice, Don. So glad you cleared up any confusion. Considering HVMA?? Just run away.... before you can't because they refuse to let you see a real doctor... or they misdiagnose you.... or just because your health doesn't matter as much as their bottom line. Feel free to call Don Duger to confirm, he will proudly to tell you. (617) 661-5510 read more

Quite simply -- unless you are some sort of bionic human who never gets sick -- avoid this place! Harvard Vanguard Medical Assoc. is the worst. I'll be up front and acknowledge that this is actually my partner's primary care office. But our entire family has been thru so much bullsh*t over the past year because of the lack of compassion, competence, and follow-up care offered by this practice, that I feel like I need to reach out and warn others. Last summer, my partner starting having flu-like symptoms, followed by a very pronounced bull's eye rash on her stomach. She initially saw Dr. Lin at the Cambridge St. location, because her regular doctor was not available. He ordered a blood test but offered that it was probably a virus and there was not much they could do. He suggested Tylenol and rest. When her fever continued to climb over the next 48 hours and body aches became severe, we went to the Urgent Care office in Davis Sq, where she was tested for mono, and then told to go home and eat chicken soup (that's not exaggeration -- the doctor spent several minutes talking about the curative properties of chicken soup). Over the next 24 hours her symptoms worsened, and we went back to Dr. Lin -- at this point, she was lethargic and could not drive. Dr. Lin had not yet received the results of her bloodwork from several days previous, and did would not prescribe her an antibiotic until he did. He continued to insist that this was likely a virus and begrudgingly tested her for strep. Then he told her to go home and drink a lot of fluids. It was very, VERY obvious at this point that something was wrong. Hell, even our cab driver noticed this was one sick girl! We went home, and a few hours later, her fever spiked and I called the emergency after hours nurse. She told us to go to the ER, where my partner was immediately admitted to Mount Auburn Hospital for a week. Diagnosis? An acute case of Lyme Disease. Every single doctor who saw her in the ER was shocked -- they couldn't believe she'd been sent home earlier that day with no diagnosis or real treatment. Direct quote from the admitting doctor in the ER: "You are really very sick. You should have come here sooner." Funny -- the Harvard Vanguard doctor we saw *four hours earlier* didn't seem to think so! Since then, she has been suffering from severe and debilitating joint pain, etc. Doctors at Harvard Vanguard have been super reluctant to treat any of her ongoing symptoms. As a young, active woman who is a teacher, the effects of these ongoing health issues have been devastating to her - and none of the medical professionals she has seen within the practice have been particularly helpful or compassionate. According to these guys, Tylenol and Advil cure all! In desperation, she has asked Harvard Vanguard for a referral to an outside Lyme disease specialist, and that has yet to come thru. On top of the crap that already comes with being sick, this practice has done nothing but compound her suffering, stress and aggravation. The level of care is laughable -- basically on par with a school nurse's office. If you plan to ever have more than an occasional cold -- seriously, avoid this place! read more

I don't have a problem with Harvard Vanguard in general just Dr. Chien Lin. He's the worst doctor I've ever come into contact with for a few reasons. First, he misdiagnosed me. I had a straight forward hernia that caused me discomfort and I came to him saying that I believed it was a hernia. He insisted it was not, and that it was instead a much more serious condition (most common among overweight men over 60 who smoke and drink excessively - I'm 28 yr old woman with neither vice). When I got a second opinion with my surgeon, she literally laughed that he had even presented that as a possibility and quickly confirmed that I did in fact have not just one but two hernias as expected which needed to be repaired. Dr. Lin also neglects to refill simple prescriptions for days even weeks at a time. I have had two pharmacies deal with him and his office and have literally said, 'I don't know what they are doing over there but he hasn't signed it yet.' This has happened for a number of different scripts over the last two years. If you are considering going to Dr. Lin I strongly advise against it. Even if your leg is falling off and he's the only doctor available in Cambridge, I suggest you hobble over to Boston to one of those hospitals where incompetence isn't tolerated. read more

Unless you don't actually need to see a doctor, this place is great... My prescribing doctor left the practice - (which is an issue in itself, since all my doctor's seem to leave this place as soon as I get to know them!) I have no prescriptions left, but can't get an appointment for SIX months!!!! Me: "So, I have to call every month so that a prescription can be sent to my pharmacy?" Receptionist: "Yes, that's what you'll have to do" What's going on with this place? Why can't they hire more clinicians? I've been going to this center since I was a child, through all the different name changes, and this is the first time I've really investigated going someplace else! read more

This is an update for this review. The person who I spoke today over the phone for Urgent care was so rude! Her name was Hilary Donahue, PA, and she kept interrupting me when I tried to tell her that I have a history of a sinus infection and that I cannot come in the next day because I am going on vacation, and that I would like to have antibiotics prescribed to me. She says " we don't prescribe antibiotics over the phone" which is actually inaccurate because I have asked someone here before for antibiotics for a UTI and they prescribed it to me with no problem. In addition, even if she did not feel comfortable prescribing antibiotics she could easily have said "I really apologize Serena but I cannot do this..." nope, just a straight out said no you can't because they said they want you to come in. Didn't say you have to come in but it was a suggestion, not a requirement. I've told them I had this pain for 2 and a half weeks and my symptoms were getting worse and they still refused to prescribe antibiotics over the phone, even though doctors in NJ (where I'm from) and at BWH/MGH have no problem doing that especially when I have told them that I know my body and I know these things get worse.. and yup it did, had a 101.2 fever right after I left work. I understand they are concerned about antibiotic tolerance, and I mentioned that to them as well but they wanted me to come in tomorrow.. NO I CANT BC I AM LEAVING FOR VACATION (8am flight) and looks like yeah you open at 8am.. not going to work obviously. The nurse I spoke to during the day, Josie Kramer, was rude too saying "I received your message for your sinus headache (she didn't say infection) and I need more information than this"... they gave me all the suggestions that I already did (nedi-pot, saline solution, etc) stressed it to them etc. Thank god I am an employee at BWH now because these people are horrible. No wonder why BWH/MGH barely have room for patients because they provide the greatest care and are professional, while these people are accepting a lot more patients because they just are not professional, courteous and rude. Dr Mathews really disappointed me especially since she didn't even contact me but had her nurse contact me. Sorry Vanguard in Cambridge, I suggest people go to the Somerville one (definitely more professional there) or just try to get a Partners healthcare physician. See ya Harvard Vanguard... Now you can accept one new patient for yourself :) read more

I've been going here for primary doc care since it's close to where I live. I've found the yearly physical here by my doc to not be very thorough or confidence inspiring. This year he mentioned wanting to check my cholesterol but forgot to put the order in (now I wonder if the order will be covered as part of yearly physical or not). Every year what he checks seems to vary without rhyme/reason. For example, last year, he did a lightening fast skin check (like less than 10 seconds) that was suspiciously fast to actually notice anything and didn't even cover areas you'd expect. This year he didn't mention it at all. Maybe if he communicated more clearly why he was skipping some things, it'd help. I suppose on the upside, I've generally found people to be friendly here. But I think I'm going to look elsewhere for primary care. read more

Harvard Vanguard: Still a fiver. So now I've added a pediatrician to the medical repertoire that keeps my family alive and kicking, and we love her. The nursing staff for the pediatrician is friendly and knowledgeable, and Dr Lagrega is great. She's young, hip, and has a young child - which makes me excited that she's gone through everything I'm going through, and I don't have to explain new-fangled, new aged, child rearing concepts to her. She is already aware of trends, new medical reports, you name it. Plus. she calls to check in on us... She must know I'm a Yelper... Sha, riiiight! read more

I will preface this review by saying I am a healthcare provider that may lead me to be understanding when others are not and give me a leg up on navigating the health care system. I DO NOT however, work for Harvard Vanguard (I work at the other very large hospital care system in town). My PCP and my son's pediatrician are here. I have seen Jessica Small for the last three years and I have found her to be thorough and pleasant. I really only see her for my yearly physical and whenever I need an urgent care appointment but those interactions have been good. My 1yr old son see's Dr. Bergman in the pediatric office and she has been FABULOUS. He was a NICU baby and has had many struggles. We have had absolutely no problem with the nurses calling us back promptly or the Dr's/NP's on call at night calling us back promptly. We've had 8? ED visits in the last year in three hospital admissions. Every time someone has called the next day (or same day if admitted) to check on him. Dr. Bergman herself has called me on her days off, at night, etc to check on him or follow-up. We have had no issues getting appointments that fit our crazy schedule. Finally, (and most importantly from a healthcare provider standpoint) Dr. Bergman is very evidence based in her approach to testing and treatment which I appreciate. read more

I have been going here for ten years. It is so easy and friendly. My favorite doctor, Andrew Modest, whose name I chose off a long list for obvious reasons, was amazing. He is no longer with the internal medicine department, but since then I have have very positive experiences with the OB/GYN department ( I delivered a baby and had a cervical procedure) the urgent care department (open afterhours and weekends for broken things and sickness) and pediatrics (I now have 2 kids). The Cambridge location has parking, a pharmacy (so damn convenient!) and the lab and radiology are on premises. I recommend this to anyone who is into one-stop health care. read more

I have been very pleased with the quality and efficiency of this clinic. And I adore my PCP, Dr. Canty, in the internal medicine dept. I won't leave her, even though I moved across town. She's funny, efficient, and smart. Top notch. I like that she can order all sorts of tests right downstairs, and have the bloodwork sent right to her. It's a good system, when it works. read more

As close to pain-free care as you're ever going to get. I'll start with my favorite group: the pharmacy. If there's a problem, they inform you unlike the many other stores that will have you come in, expecting to pick up your Rx, stand in line for a frickin hour, tell you that your insurance rejected it and you owe $220 for 30 pills. The good service doesn't end with having coming sense when there are problems with a prescription. They are fast and friendly. Every time I come in, the person asks how my day is going and is just so friendly. The last time I was there, an elderly woman was shocked that they had her prescription ready for her in such a short time. They found her a bag with handles so it would be easier for her to carry since she didn't have a bag, without being asked. When she was leaving, she said "I love you" to the Pharmacy Assistant. Then there's the lab. Not once have they left my arm looking like a heroin addicts. I was under the impression that my veins were difficult to access. The phlebotomist told me that was not the case at all. They also have pictures for you to look at on the wall if you're freaked out by blood. It's as pleasant a blood draw as one can possibly have. The doctors are nice and responsive for the most part. They actually listen, explain things and ensure that you understand everything before you leave including the next steps in care. While it is difficult to get appointments with ANY dermatologist (though the dermatology nurse is an option), they have the shortest wait time of any of the health plans. I called to check. A two month wait ain't so bad compared to four, five or six months. read more

The Cambridge office is consistently and utterly appalling with their time management and patient engagement. I just waited 40 minutes over my scheduled appointment time to spend less than 10 minutes with a condescending, old, white, male physician who neither helped me or gave me any useful advice regarding my issue. Rather he seemed to find it funny that I was sitting in his office at all. It was uncomfortable and an complete waste of time and effort since I got no meaningful help or advice to anything beyond what I was already doing to manage my pain. I also agree with the reviews on here regarding Dr. Small if you are healthy and need a PCP then its a passable option but if you need actual guidance or an engaged physician go elsewhere. read more

This review is based on the Kenmore office. I usually go to the Watertown office for any appointments, but in this case I needed urgent care and had to go to the Kenmore office. The receptionist on the phone was brutally rude and unfeeling. I called in feeling nervous and upset about my condition and received a cold response which was insulting at times. I asked if I could receive medication over the phone or if I had to come in to see a doctor, and the reception replied in a icy tone, that I needed to wait since several other people had called before me. I simply asked whether I should expect to wait for a call back or if it would make more sense to come in for an appointment. The staff who received phone calls needs to be better-trained in manners and how to use a warm, comforting tone. They are rude and make you feel extremely uncomfortable calling to make an appointment. This is, in no way, a reflection on the Watertown office, as the people there are always friendly and helpful. I was shocked by Kenmore. I would not recommend it unless it was an extreme emergency. read more

I've been to the Harvard Vanguard in downtown Boston (Milk Street), and almost lost my faith in Harvard Vanguard...that was until I came to the Cambridge one. When I arrived, I was 20 minutes late because I got lost on the way, but I signed into the front desk and walked right in. My dermatologist was incredible - he was enthusiastic and seemed genuinely happy to help me. Before I left, he gave my face a pat and said, "we're going to make you look beautiful." Even the pharmacists were cheery and even though I didn't have my insurance card, they called the insurance company on my behalf and gave them all the details to locate my file. I will definitely be going there from now on. read more

I've been a patient at Harvard Vanguard for a year now and my experience has been great overall. My doctor is Phoebe Cushman and she's awesome. When I go to her with a complaint, she gets to the bottom of it and doesn't mess around. You know, some of these doctors tell you to "watch it" for a month, then come back. I think we all know our bodies, and if you think something is going on, get it checked. For me the anxiety of not knowing will do more harm than anything else. Dr. Cushman will get you to a specialist to figure out what's going on ASAP. They also have lots of buildings all over the place and access to every service you would ever need. It's nice because all your history and visits are recorded in the same system. Plus they have the awesome website where you can email the office, email in prescription requests and appointment requests. This is how it should be! One word of warning - DO NOT get sucked into one of their "group medical sessions." I was getting ready to travel to Peru (Amazon, Macchu Picchu, etc) and wanted to get my shots for it. They made me sit through this 90 minute shared group session. People in the session were traveling everywhere from India to the Middle East and South/Central America. One woman went so far as to bring newspaper clippings about some "superbug" she was worried about picking up when traveling, even though the person in the article who got the superbug went to India for a surgical operation - hello! Listening to everyone else's gripes, concerns, medical history, etc was really awful. Plus I wanted to ask private questions that I never got to. Aside from this experience, I really love Harvard Vanguard. I'll just make sure to never go to one of these group sessions again. read more

Harvard Vanguard Atrius Health is a terrible organization. The providers are uncaring and unprofessional. They are in it for profit and not the patients best interests. They made me wait 3 weeks after my MRI in excruciating pain with a herniated disk/sciatic nerve pain to get an appointment at there spine center in Boston (1 hour away). I called to try to get an expedited referral or an alternate referral that would result in sooner treatment but they ignored my request. I come to find out later there is another spine center in the same office park and about 0.25 miles from the HV office where my PCP is located. Thankfully I was able to see them sooner. The center in Boston wanted me to wait an additional 5 weeks after the appointment to get a cortisone injection. So a full 8 weeks after the MRI. I plan to change my to another organization for my PCP, while I hope I am confident I am on the path to recovery now (no thanks to HV) if some other issues were to arise in the future I cant take a chance with these bozos. read more

I am sure people's experiences at medical offices vary widely - mine certainly have - but my recent visit was truly a five-star experience. In typical Me fashion, I did not call ahead. In fact, I haven't really found it necessary to have a physical since ... well, college. Anyway, nothing has broken or rotted off yet, so I figured all was tres bien en mon corps. That is, until I could barely walk up the stairs to work. Within twenty minutes (naturally I called while on the T and was interruped every two stops) I was signed up and in the office. Approximate chair-sitting, gossip-magazine-reading time was five minutes. My physician was enthusiastic, caring and knowledgable. Even better, since she didn't have an appointment to follow - she proactively offered to fit in a full physical, brake check and oil change. This is, like, Danny Meyer style Enlightened Hospitality. You educated yourself, anticipated my needs and served them effortlessly. Desk staff: I fully sympathize with this job often being an ungratifying grind. If you are snappish with me, I get it. Customer service is a b*tch. Yet the staff that greeted me from the call center to exit were uniformly pleasant, professional and helpful. You rock! What are you drinking? Can I have some?? In conclusion, HV Cambridge is a well-run, pleasant medical center with fantastic people delivering thoughtful service. read more

Parking is easy and I like that everything is under one roof (doctor, x-ray, pharmacy, eye care) That's where the positives end. The reception staff are curt and rude. Occasionally someone is nice, but this is the exception. The medical care is poor and super fast. I recommend going to the Marino Center, I finally switched and I'm glad I did. read more

If you need a doctor's appointment in a jiffy, and don't have a primary care doctor, but aren't quite sick enough for the ER, call here. They set me up with an appointment within a few hours when I needed it, and the other medical centers and hospitals I called either told me I could wait three months for an appointment or couldn't help entirely. They seem to have an efficient, patient-friendly system and I feel well taken care of. read more

My OB-GYN (Dr. Susan Mann) is here and I adore her. When I first went to see her nearly a decade ago, I was feeling a little self conscious about being all pierced and tattooed (nowhere near as extreme as you'd think, but still) and she laughed off my nervousness saying, "Hey, I practice in Cambridge, I've seen a lot!! Completely put me at ease, and always has whether it's been to discuss various birth control methods or STD testing. She also is a apparently a plastic surgeon in regards to genital reconstruction (though not for cosmetic reasons) which is pretty neat though not something I'd need to avail myself to. So yeah, I think they're great. Plus they are attached to Beth Israel and Brigham and Womens which can make like a lot easier depending on where your PCP is. read more

I have had very positive experiences here since being a pediatric patient here since 1987. I think my #1 complaint would be regarding their dermatology dept: impossible to get an appointment. I have waited MONTHS to be seen here and there is truly no such thing as an "urgent" derm appt so everyone gets stuck waiting. Otherwise: GYN is great (Dr. Goldwasser is a little cray, but Dr. Mann is great and the staff are all great there). I find overall their services to be comprehensive and their pharmacy staff are all very nice for the most part. I highly recommend and when seeking insurance am only looking at plans that will keep my healthcare within the Harvard Vanguard family. read more

I can't believe how nice everyone was at this location. At first, I picked a PCP at Mt.Auburn... and everyone treated me like I was just one of a million. No smiles, etc. When I walked into Harvard Vanguard, I was greeted with a smile. They told me where to wait, they used my name, etc. I was seen within 8 minutes. Dr.Gorenburg was super nice. She wrote out a custom summary on my visit and instructions for medications. The people at the lab were super nice as well. The pharmacy staff wasn't top rate... but the other patients seemed to know the staff and they were greeted on a first name basis. read more

I saw Dr Wang today in neurology for what I thought would be a Botox shot for migraines. To put things into context I see another Dr at the pain management clinic in Kenmore who is wonderful dr for my spine, neck and other issues and he is in charge of my medicine regime. Despite the fact he is a colleague of hers, Dr Wang started to do the Spanish Inquisition about my medicines which my other doctor( a Harvard Med teacher no less) prescribes and kept snapping at me when do you take , how much do you take. I started to have a panic attack I froze, I could barely answer her questions and I told her I felt very uncomfortable because she was pushing me about treatment from another doctor ( and questioning his judgement?) but she kept going. It was the most awful experience. With zero actual treatment but feeling much worse and attacked for being a person who needs meds, I cried all the way home. People shouldn't have to go through this and doctors should be more respectful of their fellow doctors decisions especially when the other doctor is literally the head of pain management. I thought the Hippocratic oath is first to do no harm. I do not understand why people have to go through this just to try to get help and it makes you want to never see a doctor again read more

I've never met such a chipper group of people in the medical industry in my LIFE. And I've had a LOT of doctors in my time. From the incredibly patient woman who worked with my crazy January schedule and booked my appointment to the really sweet technician, who despite being on the phone when I left, made sure to say, "Have a great weekend!" I went here primarily to see Dr. Diamond. She's definitely in my top 3 for nicest doctors I've ever met. In December I found out that there were nodules on my vocal chords, but I had switched insurance at the beginning of the year, so I wasn't able to seek further treatment without being examined again by a specialist. Dr. Diamond walked into my room all smiles. She took time to get to know me and definitely put me at ease. She even recommended an over the counter drug in case I couldn't refill the prescription I had received from the previous specialist. The whole scope through the nose to check out my vocal chords thing can be a little uncomfortable, but what can ya do. Transportation wise.. depending where you come from.. I've found that the 83 bus plus a little walk works, or the 69 drops you pretty close, or even taking the red line to Harvard plus a little walk. read more

So I have to admit, I've been tempted for a long time NOT to write a review for this office. I say this because it's so great and I'd hate for it to become crowded and act like every other doctor's office. I usually don't get too jazzed by a doctor's office, but this one is in a league of its own. Everyone is painfully nice, and there are a multitude of services (ENT, Internal Med, OBGYN, etc.) under one roof. The biggest advantage? It has to be the fact they use technology in a really inventive way, allowing you to see all of your appointment details (vitals, test results, scripts, etc.) online and providing an easy way for you to contact your doctor or reschedule an appointment. I think this has got to be the direction of all clinics eventually, but these guys are way ahead of the curve. If you live in the area, or don't, definitely check out this office. read more

These people are turning out to be not so great at calling back when they say they will. And if you follow up with them later, there will be no note of you calling in the first place. Their appointment availability seems very limited too, even when it's urgent. read more

I've been coming here for about a year and a half; Bushra Khan is my PCP and I think she's great. I work on a project that is based in Karachi and am forever contemplating spending some time there for fieldwork; she's always happy to give me advice on the ground conditions in Karachi (as she did medical school there). I never feel rushed with her. OB/GYN seems to be up to date on current women's health stuff - unlike some doctors, they gave me an IUD despite not having had a child. (The suggestion to wait until then is outdated, but I've been surprised by how many of my female friends have been told they can't get one.) read more

I want to echo how much I love Dr. Cushman. I've been seeing her for over a year for migraines, tendonitis, and other pain. She's made good referrals and her bedside manner is fantastic. I also love her office staff and nurses. They're attentive, they call back when they say they will, and they don't make you wait forever. (Okay, her initial referrals for GYN weren't so hot, but she asked me back into her office to debrief and then gave me amazing referrals that made me feel a million times better, and she made sure I got in to see the folks she referred me to.) I've also seen Dr. Van der Ziel downstairs at GYN and really liked her. Very knowledgeable and helpful. Had a horrid experience with Dr. Mann. Terrible communication and bedside manner. Reasonable diagnosis, but she was very cold and her explanations of the diagnosis and treatment were actually confusing. She wouldn't use technical terms for body parts with me and when I asked questions, she just repeated herself. I found her very frustrating. In all, this practice is fantastic. I feel like I've learned a lot about how medical care can be here. Definitely a great place to go if you're looking for a new PCP in the Cambridge area. Kenmore and Burlington offices are great, too! - Also, there's a parking lot in back for $2 and on-street metered parking. read more