We were a little early arriving, but it all went south when we got to the airport, and a plane was…read moretaking its sweet time at the gate we needed to be at. So, we have been delayed and we will not actually be on time. It seems there should be better planning. The attendants were awesome, or it would have been a 2 or 3 star rating.

I understand that weather is outside the airline's control, and my complaint is not about the…read moreweather cancellation itself. My issue is how the situation was handled. Our Denver-to-Memphis flight was originally scheduled for 7:05 PM. It was repeatedly delayed to 10:30 PM, then 11:00 PM, then midnight, before eventually being cancelled and rebooked for 5:30 AM the next morning. What I don't understand is the handling of passenger assistance. We were not offered a hotel and meal voucher until approximately 11:20 PM, after spending more than four hours at the airport waiting through repeated delays. By that point, we had very little time to actually get to a hotel, sleep, and return to the airport for a 5:30 AM flight. I understand the airline cannot control the weather. However, it can control communication, contingency planning, and how quickly assistance is provided to stranded passengers. The repeated delays followed by a cancellation, combined with such late hotel and meal assistance, made an already difficult weather situation significantly worse. A 7:05 PM departure effectively became an overnight ordeal and disrupted the following day as well. Very disappointing handling of the situation.

I think my first time will be my last! I typically fly Southwest or American, but this flight was…read morevery reasonably priced, and I hadn't really heard many negative things about the airline. Overall, the flight to my destination wasn't too bad, but the return trip was a different story. Our flight was delayed five times with no explanation, and when we finally boarded, they were still charging $4 for drinks, including water -which, in my opinion, felt unnecessary. The seats were also extremely uncomfortable. Now that I think about it, I don't think there was any cushioning at all. Lastly, it took over an hour for the baggage carousel to even start pushing bags out at baggage claim. All that said, this airline isn't the worst, but it's definitely a "you get what you pay for" experience.

This is the worst experience i have had with any airline!!! Canceled the flight and left us strandedread more

Was given an ETA of 45 minutes from time of call to pickup. 45 mins turned into close to 1 1/2…read morehour. Finally gave up waiting and called again. Driver was apparently in Indianapolis still. It's unprofessional to quote a time of arrival and not be remotely close to the time quote. Myself and elderly mother waited in the cold on a driver who wasn't even in city. 0/10 will not be doing any more business with the company.

On 8/12/25 in the afternoon, I needed to have them pick me up and take me to a location 14 miles…read moreaway. I let the man on the phone know this. He said it would be a couple hours before they could pick me up. He then immediately said that he would call me back in 5 minutes. Two days later and he still hasn't called me back. I had to walk a portion of this long distance to go get my vehicle before some nice person gave me a ride. I would never use this taxi service or give them one cent. I would walk first. They are unprofessional and don't care about the customers and their needs.

Most professional taxi service around. The drivers are polite and always on time have used them the…read morepast year Monday through Friday

They answered the phone almost immediately & had me picked up & taken home in a matter of minutes.read more

Will never use this service again and I have been a constant user and tipper for over a year now…read more Told me 20 minutes at Walmart, but 40 minutes later they wouldn't pick up the phone and I had to walk 2 miles home. I already walked 2 miles there. Last month, the driver (the crazy one, they know who that is) wouldn't quit talking about how she just went up to Michigan to get weed to sell. She also swerved a few times and hotroded the vehicle. That DID NOT feel safe. You've now lost a steady and financially positive customer. Period.

4 of us used B's Taxi, great price and super friendly! Short wait time, and very accommodating!…read moreHighly recommend them !!!

I had a very Bad experience with B's taxi service…read more spoke with Bs taxi and set up a ride for the next day, WE agreed to a price I asked that he pick me up at 6 am He said he had another ride but would pick me up after and he asked me to call him at 5:30 am in the morning I woke up at 5 am and called B's Taxi at 5:30 am and he said I'm not going to pick you up, I can't do that it's not worth it to me I said yesterday you agreed why didn't you tell me then so I could have made other arrangements He then......Hung the Phone up on me Very rude and Irresponsible He could have at least apologized