I had a disappointing experience with Columbia florist for my wedding this past July.
Initial meetings in person were great, I thought. Connie advised I come with inspiration photos, which I did. Now I'm a very meticulous planner, and try my best not to allow any room for error, so I printed out a very detailed set of docs with photos of exactly what I wanted, in addition to the quantities, color scheme, and location of where I wanted everything. Connie and I both reviewed it together for about an hour to clarify everything, and she gave me her assurance that everything will be there when I get to the venue. I thought I wouldn't have to worry after that.
A couple weeks before the wedding, we had a couple changes from our initial list of things we needed, which I expressed to Connie via text and email. She said no problem. Ok great.
On the day of the wedding, the first red flag was a rude man from Columbia who came to my hotel room asking for the final check. I thought that was definitely odd, and pretty inconsiderate as I was going through the motions (my wedding was in 3 hours from that point), and he's demanding money from me. I had my matron of honor ready with all of our final payments, which I expected was going to happen at our wedding venue...not outside my hotel room. It struck me as odd, but considering that I didn't have the capacity at that moment to invest my feelings into, I let it go.
Except when I arrived to the venue and saw that the centerpieces were not even close to what we discussed (for almost an hour - needed to mention that again) - the color scheme was completely off and the flowers I requested were not in the arrangement. At this point, I was pretty annoyed and texted Connie about this, which she got her team to slightly alleviate the situation. Still not what I wanted but worked as a quick solution since there wasn't much time left. That was one big mistake.
Some other major things were missing, in addition to the above:
2. I had ordered bouttainaires for my husband, 3 for his groomsmen, 10 for the important uncles/cousins in my family, and of course, 2 for both of our fathers. They had somehow gotten all but 2....which happened to be our father's. I'm not sure how they forgot the bouttainaires of 2 of the most important people in the wedding party, but they did.
3. I never got a throwaway bouquet, and I didn't want to throw mine to the crowd, so it just didn't happen.
4. I had asked for an arrangement for our mirror seating chart. I want to note that I had initially asked for a big centerpiece for our welcome table and then asked to swap it out for the seating chart arrangement. This was noted via email and acknowledged by Connie. Surprise surprise, it was no where to be found at the wedding.
5. We had also asked for a bunch of candles on the sides of our sweetheart table and for a simple arrangement for our wedding cake...neither of those happened.
Now I want to be fair and say that the arrangements that did make an appearance were beautiful (except the centerpieces weren't what I wanted so I was forced to settle more or less). But the negligence left a way bigger impression on me. The quality of customer service was initially promising, but ultimately disappointing.
I primarily picked this place because they gave me a quote that was significantly cheaper vs. the many other vendors we looked at, and honestly, I got what I paid for. Unfortunately, many things got lost in translation which I can only guess is due to negligence on their part. read more