The automated garbage truck took the trash and my can. Clearly they were not thinking "green" for the planet. The way these trucks are designed, the driver would need to climb inside the truck to retrieve it and risk being crushed. This automated system does not appear safe and having to wait over a week for a replacement can is incredibly inconvenient. The customer service operators are rude, offer no apology or understanding of their company's mistake and sound like sarcastic robots reading from a script. This company needs an outside consultant to assist them with these deficiencies. They never informed me of what happened to the trash can and it was with my home security cameras that I was later able to see my trash cans demise. There needs to be a open and free competition market for trash collection, otherwise, your just forced to put up with this kind of trash. read more