I still love this branch, mainly because it's super coinvent for me and the people who work here…read moreare always nice. I can also say I never feel rushed which I appreciate. But dang, if you're tall, or even medium height, this new ATM makes you hunch over to press the buttons. I do like the way you can make cash deposits though on this new design. I'm sure there's a lot of jamming of bills.

Doesn't matter who you are, Banks play a very important role in our everyday lives. We're all…read moreinterested in low fee's, decent interest rates, but most importantly at the top of my list is Customer Service and Availability to my funds. Having access when I need it and working with a branch that knows me and my banking needs are critical in my business and the type of financial relationship I was seeking. It was by luck, that I ran into Branch Manager, Jamie Iwai. I orginally met Jamie at the Tustin Branch and have followed her to this current location. Once you meet her, you'll find that Jamie is a people person! She understands the value of developing those interpersonal relationships and the importance of making every customer feel appreciated. I have found her to be extremely knowledgeable and very comfortable discussing products and applications for both my Personal and Business Banking needs. This highly professional approach is share by each of her team members. Consistently on each visit, my interactions with Edward, Don and Yulisa have met the professional standard I expect. Yes, I have high expectations, but when it comes to money and investments there is very little room for error. #usbank

I come here mostly to use their ATM. When the doors are locked (before hours and on weekends), you…read morecan tap or swipe your Chase card on the right side of the doors in order to access the 2 ATM machines. There is ample parking available as well.

Nothing ! Withheld funds apparently over my weekly allowance! Chase had indicated world clearing 7…read morebusiness days... On day 10 Chase indicated that I return the funds ( or they would) nor have I been paid yet for products shipped. Customer verification was done and he indicated he got everything! RUN. - Find a new Bank

Vice President and Operations Manager Jonathan Berry went above and beyond to ensure that my wire…read moreto an escrow company posted before the close of escrow. As a first-time homebuyer, I appreciated how meticulous Jonathan was in ensuring that all account numbers, etc. matched, and that everything was accurate. Once the wire was complete, he let me know of the few other steps Farmers and Merchants takes prior to wiring the money, and that the escrow company will receive the funds in a few hours. I'm grateful for Jonathan's kindness and for the lengths he went to to make this home purchase happen.

Great support with access to branch manager empowered to make decisions…read more Not AI driven unneeded holds on deposits like BofA was doing to us. Like a 7 day hold on a cashiers check deposited. That's why we moved accounts to FMB

Best bank ever !! I have been in business for 40 years and have dealt with 3 or 4 different banks…read moreduring that period. We switched to FPB about a year ago and cannot be happier. Their personal service is second to none. We have secured 3 different credit lines with them and the process was so streamlined and easy. Marie Crivello, Dania and Karina in the Orange office have been absolutely fantastic. I cannot say enough good about them. If you are dealing with a big bank I would highly recommend moving. Fantastic !!!!!!!

I switched all my business banking over to First Pacific Bank during COVID. I closed my accounts…read morewith the two national banks (after 25 plus years) and consolidated everything to First Pacific Bank (previously Friendly Hills Bank). I cannot express how happy I am that I made the change and how thankful I am to work with bankers who actually take pride in what they do and prioritize servicing their clients. I bank at the branch in Orange and deal with Dania M primarily and Karina K occasionally. Both ladies are an absolute pleasure to work with. Each is customer care oriented and customer retention minded. They go above and beyond to make sure my team is taken care of. I cannot recommend First Pacific Bank and this branch (especially because of Dania and Karina) enough. Stop wasting your time and energy with the big banks and give First Pacific Bank a call!!

My rep to open uo my account was great. She was fast. Straight to the point and answered all my…read moresilly questions. Fast forward 3 days and I have my car refinanced and a new checking account. Enjoyed the efficiency and the clear communication. And the speed at which i got to become a member.

Nice, big Wescom branch close to work, and conveniently located near the 5 freeway and City Drive…read more It's in a shopping plaza that still has a Best Buy (thought these closed down years ago), a Starbucks, and a Wendy's. I knocked off a star because only two tellers were working in the morning, and there was a bit of a wait. They do have a coin machine here in the branch - only one - could probably fit another coin machine given how big this branch is. Two ATMs upfront, but they are relatively older looking, so I opted to head inside to the tellers to do my cash transaction. They should consider upgrading their ATMs to the modern ones that SchoolsFirst recently rolled out county-wide. That said, the plus is that if you belong to a credit union, you can still pull cash fee-free from the Wescom ATMs in front of the branch.

I'm a customer since the 90's & have gone through several Bank names changes. I confess, I rarely…read morego into the Bank office. Everything has been made easier with ATM's. But I'm happy to report my visit to the new BMO was exceptional. Banker Darrell B Wilson was professional, informative & friendly. I left a happy customer & recommend Darrell & BMO

Looked up the closest BMO branch to my office and came across the location on Memory Lane (Santa…read moreAna). When I pulled up to the plaza, the bank was easy to spot with big signage at street level. I walked in and was immediately greeted by two friendly staff, Anna and Isabella. Before walking into the branch I was upset because the banker, who opened my account at another location, had not returned replied to my voicemail or emails from last week. As soon as I was assisted by Anna, I got the sense of urgency and concern to help. Anna asked me what issue I was having took down my information. Telephone banking had a long hold, so Anna told me she would call me later to not have me waiting too long. I thought, "oh great, she'll never call me back." I was AMAZED at how quickly (within the hour) Anna called me with great news and a solution to my issue. I wish I had visited this branch from day one to build better relationship. Anna took my issue and handled it from start to finish without making me feel neglected. Thank you Anna! Also, thank you to Isabella for helping me at the teller window with other requests. She's a sweetheart! Both Anna and Isabella are a gem to have working at BMO! I was feeling so frustrated with another branch, but they gave me a phenomenal experience. That's how all branches should be. I'm happy this branch is close to my office.

I have been a fan of Credit Unions ever since my mother told me always to join the Credit Union at…read morework wherever I worked. She had always had such a great experience with them as single mom in the 1970s starting out to build her own credit and financial institution relationships once she became a single woman. I LOVE them! And Santa Ana Federal Credit Union is a terrific Credit Union. If you are eligible to become a member, I highly recommend it! I first discovered them when I was at a special customer appreciation event at Smiles Dentistry in Santa Ana in early November. I met Gabriel who is in Business Development there and was delighted to learn of there being a Credit Union for the rest of us, not just those with those who work for the County. What a delight. They have the one physical location right in the smack dab middle of the Civic Center area of Santa Ana. And what a surprise! They have a free parking lot there. So, you don't have to pay just to go in and bank with them. The building is small and friendly. They have comfortable seating with comfy chairs in the front waiting area in front of the Tellers area. To be eligible to join SAFCU, you just need to live, work, worship, or go to school in Santa Ana. Or have a connection with one of their SEG's. SEG's are Select Employee Groups. That's what I'm exploring for us to see if my association can qualify. If you qualify, I highly recommend joining SAFCU and enjoying all the superior benefits of belonging to a top notch Credit Union. In a credit union, it's all about the members.

I have been a customer of SAFCU for many years , they are always my go to for loans and accounts …read more They are always willing to help with all my requests. Even though I have moved 90 miles away they will always be by bank ! Love love love them

Amazing customer service!!! Just changed after being with B of A for 51, yes 51 years!!read more

One Of The Best Experiences In Bank! Great Staff Always Friendly Every Single One Of Them They Make…read moreYou Feel Welcomed Every-Time And For Those Who Know "Another Great Day In Santa Ana" Shoutout To Justin, Edgar, Bre, Maya, Kyle, Jen, And Lou We Miss You!