There are a lot of great credit unions out there. This is not one. They are not very helpful and will not protect you against fraud. I moved to them from u.s Bank so I could have less exposure to the worldwide web and having my information out there among thousands of bank employees. When I moved my money over I had no access to it for 2 weeks and was not able to pay my mortgage. It ended up hurting my credit. Then I experienced an $80 fraud charge and instead of helping me I got an interrogation and them telling me that I gave my card to the fraudsters and therefore they weren't going to help me get my money back. They even went as far to tell me they were going to review the phone call with me and an agent to see if I stated I gave my card information. The question should have never been asked. There are numerous types of scams out there and many people don't know often if they are dealing with a real institution or someone pretending. Regardless, most large banks like Bank of America or Wells Fargo would have already got my money back. These guys were not willing and therefore do not deserve my account. read more

I wish I could give zero stars for their zero level of customer service. This place is awful and very poorly run. $10 for a debit card, such a joke. They are closing soon, I'd get your money out now. read more

If I could give this bank a zero star, I would! I wanted to order some checks and they suggested to order online or by phone (the phone number on the checkbook and said 24/7). Tried both for three days, the website kept popping up errors and asked us to call a different number and we called and we either got put on hold forever or said oh we are now close and cut you off. What kind of bank is it? This bank seriously needs to invest on some technology. Finally called their general number I found on their website, still took me a couple times to talk to a real person to place our order since I got cut off the first time. Ordering checks should not be that hard!!! If a company they hired to process check orders didn't do their jobs, they should have looked for other options!!! read more

Spoke with Nick on the phone and he was very rude. I'm trying to get more information to get a loan with them. They aren't going to get any business with this low level of customer service. read more

Brooke Davila made the refinanceing of our auto loan the best expirence of any of the vehicles I have lease or purchased. Very professional and through, her follow up wass spot on and even when she had the day off she had her coworker step in so there would not be any delays in completing the loan agreement. Thank you Brooke read more

American First Credit Union - Mr and Mrs Overton with the 2019 Genise G70. - Banks & Credit Unions Near Me - Orange, California

Brooke Davila, provided exceptional service handling our car loan. She was very patient and addressed all my questions and was very professional. I will highly recommend her to my friends and family Thankyou for completing our loan process in a timely manner. read more

I've been banking with this credit union for over 10 years and they usually have great customer service... However, today I have been trying to reach them for the last 15 minutes and I keep getting hung up on while I am wait for the next customer service rep. I'm guessing it's because it's close to closing time and they don't want to answer anymore calls. I'm not mad, I'm just disappointed. read more

Kristen was amazing. Very knowledgeable and Professional gave great customer service with a smile and very pleasant I walked in with a frown left with a smile. Thank you, Kristen you made, my day. read more

You call with high hopes of speaking to someone and they tell you they dont give you that information over the phone, whaaat!?! They force you to speak to an "overflow" operator which then tells you, someone has to call you back in 24 hrs. Whaaaat!?! Or, your choice is to drive in traffic at least an hour to a branch or wait till they call you, and of course thats pretty convenient... Don't call us, we'll call you No thats customer service at its best. Only one number, and no one who is an overflow operator can tell you a different number or person to call. Then they hang up on you. Great job!!! - 0 on customer service read more

Do not use this credit union. I was hoping for a smaller bank to provide quicker services when needed but I should have just used a bigger bank to get better benefits. I am trying to sell my car (has a partial loan balance) and the customer rep told me that they could not process the payoff for 3-4weeks. I asked to talk to a loan officer and I may get a call tomorrow. Called another time and got different answers and still cannot be connected to an actual expert. I will lose this sale because my bank won't give me answers and I have no way of talking to an actual knowledgable person. I have verified this is the correct credit union and have attempted to call the main line (1112) several times and that is the reason for my frustration. read more

I've been a member of this credit union since 2016 and I have to say I'm beyond please with my experience with Brooke Davila! When I decided to get a new car recently she walked me through the process of both selling and trading in my car. Once I found the perfect car she was available for me to contact daily through the process of selling my current car, paying off my current loan and getting the absolute BEST APR on my new loan. Everything was handled through email which has been great for my busy work schedule that makes it's difficult to meet at a credit union during regular business hours. I'll continue processing all of my loans through American First with Brooke as my guide. read more

American First Credit Union - My new car that Brooke helped me finance! - Banks & Credit Unions Near Me - Orange, California

Brooke Davila was so helpful during our loan process! She was quick to respond and made sure we understood everything with no miscommunications! Easy and quick auto Lon process. Thank you Brooke read more

This has got to be the nicest branch. Alma Cuenca helped me with closing a account. She was so patient with me and very kind. She is a wonderful representative of America First Federal Credit Union! read more

I've been a member of American First for almost 20 years, and there's a reason I haven't taken my banking elsewhere! Brooke Davila just helped me with a car loan. Couldn't have been a smoother process. She was available, responsive, and totally knew what she was doing. Thanks AFCU (and BROOKE!) for a great experience. read more

A big "shout out" to Brooke in the Auto Financing Department. Buying a car is always challenging, but Brooke was a "wiz" at helping me navigate the process. Three cheers to Brooke who is a stand-out at American First Credit Union! This is the second time she has helped me get auto financing, providing thoughtful, kind, professional and expedient service. Ever Grateful! read more

Thank you Eduardo Rosales for your excellent customer service, every time I need help with anything in my account you are there to assist me. Please continue with your excellent customer service as i'm sure you will do great with everyone coming to the Bank. read more

Anjelica Miles was amazing. She was like an old friend that was determined to meet my needs. I have been having issues with account alerts via text for years! I didn't really mind because I knew my account was secure via the app and I could access it anytime. However, when I mentioned the issue, she fixed it in an instant! She was kind, professional, and everything I would want and/or expect from a customer service representative. I have been with AFCU for over 20 years. This type of service is exactly the reason why I prefer them over any bank. The interest rate on their car loans are 2nd to none. Their personal touch is unmeasured. I love this credit union. I don't foresee leaving anytime in the future. read more

This is the worst bank I've ever had! they're holding on to MY MONEY ! and charging me fee after fee! A lawsuit is coming their way. Zero stars. I DON'T RECOMMEND THIS BANK! read more

Brooke Davila is amazing! So thorough and polite! Love her customer service...She made the loan process seamless!

I love this credit union. Mind you, most credit unions are not geared for business banking but just added the program. I have been very happy with them and even though I am forced to use an ATM for cash at the express location, well worth every penny (note, I have CU'd forever for personal and just got back with the business side of things). read more

American First Credit Union - Inside credit union - Banks & Credit Unions Near Me - Orange, California

Their online banking keeps signing me up for bill pay. I got an email today that said "congratulations for enrolling in bill pay." This happened months ago, I had to go to the branch monthly to make sure the fees were reversed because it would automatically enroll me. Now I've been on hold for 19 mins and 02 seconds as they are trying to delete bill pay, a service I never even requested. They need to update their systems. This is terrible customer service. The website is out dated. It's like you're using a website from the late 90s. I'm so done being a member. You have ruined this experience for me. Now After waiting on hold for 20 minutes, they advised me I have to go to a branch to fix this. I never even signed up for it you should be able to help me. This is TERRIBLE CUSTOMER SERVICE! read more

I have probably only been with your credit union for maybe a month now I was having trouble login in to my account online and my mobile app I decided to call your customer service number and absolutely baffles me on how rude of an employee you have answering your phones this women answers rudely and every question I asked was an inconvenience to her she made me feel like I was stupid asking her questions 1st of all I was not even rude to her if you don't like your job why are you there??? My company had your credit union come to our job and give a speech and the ladies we're phenomenal however after experiencing this I don't know after reading your reviews I'm not the only one with this problem you need to talk to your employees as of now I would not recommend this place to my colleagues very upset. read more

Brooke Davila was the best! She was so patient with me throughout the process and sent everything i needed via email or postal service which I really appreciated. Thank you for helping me improve my credit, Brooke! read more

Both my son and daughter had hundreds of dollars taken out of their account by this credit union.Most recent example; My son's account has been closed since 1/2016. yesterday he received a letter from Ascencion Hernandez, Senior Recovery Officer stating as of 3/29/16 he owes $219.00. he has no credit cards or monthly payments, he has not deposited any money in this account for a year and half.Thought we were done with this SCAM known as American First. No explanation or reason was given. JUST THREATS. THIS IS NOT A FEDERALLY REGULATED INSTITUTION They are regulated by the same people who regulate the bogus check cashing lenders, by the state. Basically they can get away with manipulating accounts and charging fees for any apparent reason they make up. Find a federal bank or credit union. BEWARE!! read more

I have been a member of this CU for many years. I have always had great experiences. This time was no exception. New auto loan, fantastic rate, easy process. Brooke Davila was very helpful and pleasant! Highly recommend! read more

I applied for a car loan that I had already bought cash and needed financing on. I was directed to Brooke. She was extremely efficient, had me fill out all the correct lien holder info at the DMV and had the funds in my account in no time. Very professional and a pleasure to work with. read more

I just purchased a car and worked with Brooke D from American First Credit Union. I live in AZ and she was able to do everything by phone and online in a day. She responded to all my questions and did not push any add ons to the loan. She helped me through every step and answered all my questions. It was a great experience and I saved money using the credit union! It was easy to walk into the dealership being pre approved for a new car. read more

Brooke Davila provided us with prompt exceptional service during our process of financing a new car. This isn't the first time she has helped us!! We love our options with American first fcu. Been members for about 20 years. Thank you!! read more

We have been members of AFCU for years and recently made a car purchase with their financing. Brooke was extremely knowledgeable and efficient. All paperwork was handled electronically and was simple. I would highly recommend Brooke and her team to anyone looking for an automobile loan. Oh, and did I mention the interest rate was awesome too! read more

Nice people. Awful technology. You may as well trade in shiny rocks and fancy glass. An account here will render you unable to transact online purchases seamlessly. Don't try to do anything timely (ie. invest) with them as your primary financial institution read more

Brooke Davila helped me with my auto loan and made my experience a great one! Despite these troubling times, she was still able to get back to me quickly when I had questions and got my loan done quickly. She was a pleasure to work with and I definitely recommend her. read more

As a new member, I was completely happy with AFCU's help in refinancing our home. We worked with a loan broker, Dave Schweitzer of Riviera Financial, and with the expected amount of paperwork (a lot, but it always is), we got the refi we needed at a good rate. Right now, Dave and AFCU are my Financial Heroes. read more

Don't waste your time here if you do any actual banking such as wire transfers. Twice they have made my life difficult, the first being that they wouldn't let me wire funds that were available in my account because they wanted to hold them for 10 days. The second time they wouldn't let me wire funds into an LLC checking account I own because the LLC wasn't my name. They required me to come into their office even though I live 400 miles away otherwise they cannot wire it. I WANT ACCESS TO USE MY MONEY YOU IDIOTS. All under the guise of "Fraud Prevention." Give me a break, etrade, chase, they all do fine and they make wire transfers simple whenever I need them. These guys need to get their act together and upgrade to the 21st century or just shut their doors. read more

This Credit Union completely screwed me over. After submitting an application with Alma they approved me for a 35k loan that was good for 60 days so I went and purchased a truck. After everything was said and done they called us and told us that we were not approved even though my credit score is 750 and have a 10k income. They said because I have been with my job for only 3 months they can no longer approve me. Okay so why tell me I'm approved and then call me and say that I'm not. I am very upset and will never got to Americas First Credit Union again in my life. Completely unprofessional. read more

I have been with AFFCU for many years back when worked for Alpha-Beta stores then when they were Landmark CU with Lucky Stores before American Stores bought Lucky Stores then back to AFFCU. Over 30 years total. First they closed there Mission Viejo branch then they closed there Irvine branch. So I use DD or Digital banking because the closet branch is Orange 247 E Katella Ave Orange, CA 92867. So I receive a small business check from a client as I'm a IT Consultant for $270.00 So I endorse per online digital instructions "For Mobile Deposit Only" and they declined to deposit my check because they said I had to endorse is with my signature, again the mobile deposit windows does not say or mention anything about signature endorsement also I have deposited numerous checks from this customer. Why all of the sudden this issue I thought I would look at Yelp and I see a lot unhappy customers. I would like the thank "Gene" for his wonderful customer service. You should read the online digital instructions. I know AFFCU dosen't care about loosing a customer now. read more

Diana did a presentation during one of my meetings and I just thought there's no need to go with them since I have my own bank. she came around a second time and did a really good job explaining all the benefits. did it so well I decided to sign up with them and I now bank with them. thanks Diana. read more

I have been with AFCU for several years now. Their professional staff and friendly service have ensured that I am a repeat customer and will remain with them for years to come. I have nothing bad to say about this Credit Union; they continually impress. read more

These people know absolutely nothing about anything. I dont understand why they answer questions when they dont know correct answers.

Worst bankers ever.. These people can't read sometimes. They've returned IRS taxes checks back, bc they've read numbers wrong and taken money where they were not supposed to. And don't tell consumers about overdraft protection and they continue to hide behind friendly smile and sugar coated lies, they're ignorant, and within the bank they pass you around to "try" to help and NEVER REALLY HELP read more

Switched to American First Credit Union from a big name bank and couldn't be happier. I opened my account at the Orange branch and they made it so easy and no problems. Ideal customer service and they make sure you're taken care and don't make it difficult like the big banks tend to. They definitely don't treat you like you're just another customer. Highly recommend them!! read more