I've been banking for over 40 years, and for the first time, an ATM took my cash deposit and then…read moreshut down completely. It was frustrating and unsettling not knowing what to do next. I had to leave my car in the drive-thru and go inside, where they called in a claim. I even had to request a claim number, as the staff treated it like a routine issue. What's more concerning is that no "Out of Order" sign was placed on the ATM afterward. In my experience, JPMorgan Chase ATMs are noticeably slower than those at other banks. Chase needs to upgrade all their ATMs.

Very helpful staff. Always clean and welcoming. I've been with this branch since it was a…read moreWashington mutual. I have always been treated kindly and attended to quickly.

Meh. Slowwwwwwwwwww…read moreservice. Only ONE teller open and a line of people waiting. It took forever just to get to talk to someone. Then I was told that they can't change my name on my account without a permanent DL. I had the temporary DL from the DMV, my temporary social security card, and my marriage certificate. Why can't I change my name? I've provided plenty of documentation to prove my identity. So, annoying! Especially after waiting in the line forever. :/

Been standing in line for 10 mins while there is one teller and the guy at the window is talking to…read morethe customer about down payments needed for a car. 1 bank teller on a Thursday or Friday is pretty crazy. Also I hen there is one teller you get to the window and the teller is in a bad mood. There's a lady that walks around in super high heels just looking around and greeting but not really helping. She's not in the back getting the line going. Waste of staff and resources. There is a business line but no teller to help with the business side. Need more staff in the windows.

Jannette is amazing. Very personable and friendly. She was able to answer every question I had and…read moremade my entire experience today great. I've been to this branch multiple times and my experience is always great.

US Bank is great…read more That being said, this branch is terrible. I wish they would reopen the Main and Chapman branch and close this one down instead. They were always so friendly and helpful there. If you have a $5,000 cash withdrawal policy why are you regularly not able to meet that amount. Today I was told if I didn't like it I could go to another branch. That is great customer service......

I have been a customer at Pacific Premiere Bank in Cypress on Katella Ave for over a decade. They…read morehave very personal service. They are very kind and respectful. Gabby and Miguel are fantastic with customer service. I whole heartedly recommend them. - Robin

Not my home town bank... but the service is right on the money.(Pun intended)…read more Lucy and her team of banking professionals are amazing! CUSTOMER SERVICE I have needed things multiple times from this bank, which is not my home town bank and they have delivered every time. 1. Smiles... always smiling during service. 2. Customer service above and beyond. 3. Lucy the branch manager cares and will call your bank (Same bank different branch) and help with transactions. 4. Willing to help when they can... ie. Waited for me to make a deposit before closing! Thank you for your customer service and friendliness even when my branch is over 300 miles away!

Schools First is an excellent credit union. They have great rates and we have always had good…read morecustomer service from every location. They have lots of ATM options throughout Orange County. We have been with the for decades and have no plans to change.

Michelle and Andrew were SO helpful. There was a situation that took a couple hours and not only…read moredid they provide a solution but they exceeded every expectation. Thank you so much for your help on a Saturday no less.

Vice President and Operations Manager Jonathan Berry went above and beyond to ensure that my wire…read moreto an escrow company posted before the close of escrow. As a first-time homebuyer, I appreciated how meticulous Jonathan was in ensuring that all account numbers, etc. matched, and that everything was accurate. Once the wire was complete, he let me know of the few other steps Farmers and Merchants takes prior to wiring the money, and that the escrow company will receive the funds in a few hours. I'm grateful for Jonathan's kindness and for the lengths he went to to make this home purchase happen.

Great support with access to branch manager empowered to make decisions…read more Not AI driven unneeded holds on deposits like BofA was doing to us. Like a 7 day hold on a cashiers check deposited. That's why we moved accounts to FMB

I still love this branch, mainly because it's super coinvent for me and the people who work here…read moreare always nice. I can also say I never feel rushed which I appreciate. But dang, if you're tall, or even medium height, this new ATM makes you hunch over to press the buttons. I do like the way you can make cash deposits though on this new design. I'm sure there's a lot of jamming of bills.

Doesn't matter who you are, Banks play a very important role in our everyday lives. We're all…read moreinterested in low fee's, decent interest rates, but most importantly at the top of my list is Customer Service and Availability to my funds. Having access when I need it and working with a branch that knows me and my banking needs are critical in my business and the type of financial relationship I was seeking. It was by luck, that I ran into Branch Manager, Jamie Iwai. I orginally met Jamie at the Tustin Branch and have followed her to this current location. Once you meet her, you'll find that Jamie is a people person! She understands the value of developing those interpersonal relationships and the importance of making every customer feel appreciated. I have found her to be extremely knowledgeable and very comfortable discussing products and applications for both my Personal and Business Banking needs. This highly professional approach is share by each of her team members. Consistently on each visit, my interactions with Edward, Don and Yulisa have met the professional standard I expect. Yes, I have high expectations, but when it comes to money and investments there is very little room for error. #usbank

Best bank ever !! I have been in business for 40 years and have dealt with 3 or 4 different banks…read moreduring that period. We switched to FPB about a year ago and cannot be happier. Their personal service is second to none. We have secured 3 different credit lines with them and the process was so streamlined and easy. Marie Crivello, Dania and Karina in the Orange office have been absolutely fantastic. I cannot say enough good about them. If you are dealing with a big bank I would highly recommend moving. Fantastic !!!!!!!

I switched all my business banking over to First Pacific Bank during COVID. I closed my accounts…read morewith the two national banks (after 25 plus years) and consolidated everything to First Pacific Bank (previously Friendly Hills Bank). I cannot express how happy I am that I made the change and how thankful I am to work with bankers who actually take pride in what they do and prioritize servicing their clients. I bank at the branch in Orange and deal with Dania M primarily and Karina K occasionally. Both ladies are an absolute pleasure to work with. Each is customer care oriented and customer retention minded. They go above and beyond to make sure my team is taken care of. I cannot recommend First Pacific Bank and this branch (especially because of Dania and Karina) enough. Stop wasting your time and energy with the big banks and give First Pacific Bank a call!!

Just came here to do a wire transfer. Came in on my lunch so it was probably 12:45PM on a weekday…read more Good thing is they have no lines at this time. You don't go to the counter if you need a wire transfer, you go to someone at the desks (fancy!). I forgot the name of the person who helped me, but he was really nice and very friendly and approachable. He asked for all my information (remember to bring a driver's license) of the transfer information. I told him I was buying my first home and was very excited. He congratulated me and proceeded to punch in the information. A couple of minutes later, another BoA associate walked up to us and introduced himself too. I believe his name was Alex or Alec. I remember cause he gave me a business card. He said he overheard that I was buying a new house and that was why I was doing the wire transfer, and said that right now for BoA accounts doing a wire transfer for their first homes, they waive the $30 wire transfer fee! I was so happy and excited that BoA would help home buyers like me! I thanked them and he finished my paperwork, and I was out of there in less than 10 minutes! A week later, I had to come back to deposit checks and I forgot my PIN number on my debit card. The same BoA associate helped me and actually remembered me! Very nice I thought of the staff. Very friendly and got me to reset my PIN number and I was out of there within 5 minutes as well! Thank you, BoA!

Came here for my once a year annual visit - i.e. need more than $500 taken out in cash (ATM limit)…read moreand they literally had one teller the whole time while the line kept growing...and this is at lunch time...horrible!