Bank of America customer phone service is excellent but hamstring with long wait times and all…read moresorts of dervision tactics to not complete the call. The management of the bank is unapproachable to point out how diffucult it is to get help. The poor service rep is left apologizing for these impediments when he or she has no conrol over the matter. Shame on Bank of America. The local bank is understaffed and the one time I went into it for cash since the atm does not print ones in over 2 years the line was 10 deep. The manager made an excuse it was lunch time and that the reason only one teller was aviable. What a poor way of providing customer service. How about back up like part time help or the manager himself behind the window? I rest my case.

This is just a small drive thru across the street of the Macy's parking lot. GPS does not give the…read moreexact location. Anyhow it seems only 1/2 ATMs are open. It was okay

I went to the bank to make a deposit. Is only one atm outside and one guy was making a lot of…read moretransactions, it took like 20 min and at the end when it was my turn, the arm was out of service. I visited at 9:30 am the bank was closed to go inside that's why I had to wait for nothing. It wasn't a sign at the entrance informing people about the inconvenience. Banking with citi for several years but now I'm thinking to switch, lately has been so difficult at the only 2 banks close to me.

The ATM is ridiculously loud. We don't know how to lower it and it's honestly so annoying because…read moreit used to not be like this. The only thing I liked about this bank was their 24 hr ATM machine but now I detest using it because the beeps are obnoxiously loud. Please fix this ASAP.

Great support with access to branch manager empowered to make decisions…read more Not AI driven unneeded holds on deposits like BofA was doing to us. Like a 7 day hold on a cashiers check deposited. That's why we moved accounts to FMB

This is the kind of bank where you should feel welcomed and respected when you walk through the…read moredoors--not shamed, judged, or discouraged when trying to make a deposit or complete a transaction, especially when you already have an account with the bank. Unfortunately, the customer service at this branch is not what I would consider top-tier. There seems to be far too much personal conversation and chitchat, and not enough focus on providing efficient and professional customer service when it comes to assisting customers with deposits, withdrawals, and other transactions. I have visited this branch several times specifically to observe how customers are treated, and I have noticed what appears to be a difference in the level of service depending on who you are or what you have. No customer should feel like they are treated differently simply because they may not have a significant amount of money in their account. This message is directed toward the branch manager or whoever is responsible for overseeing this location: customer service needs to be improved across the board, and that improvement starts with leadership. Every customer deserves to walk into a bank feeling welcomed, respected, and valued--regardless of how much money they have. Regards.

I'm a customer since the 90's & have gone through several Bank names changes. I confess, I rarely…read morego into the Bank office. Everything has been made easier with ATM's. But I'm happy to report my visit to the new BMO was exceptional. Banker Darrell B Wilson was professional, informative & friendly. I left a happy customer & recommend Darrell & BMO

Looked up the closest BMO branch to my office and came across the location on Memory Lane (Santa…read moreAna). When I pulled up to the plaza, the bank was easy to spot with big signage at street level. I walked in and was immediately greeted by two friendly staff, Anna and Isabella. Before walking into the branch I was upset because the banker, who opened my account at another location, had not returned replied to my voicemail or emails from last week. As soon as I was assisted by Anna, I got the sense of urgency and concern to help. Anna asked me what issue I was having took down my information. Telephone banking had a long hold, so Anna told me she would call me later to not have me waiting too long. I thought, "oh great, she'll never call me back." I was AMAZED at how quickly (within the hour) Anna called me with great news and a solution to my issue. I wish I had visited this branch from day one to build better relationship. Anna took my issue and handled it from start to finish without making me feel neglected. Thank you Anna! Also, thank you to Isabella for helping me at the teller window with other requests. She's a sweetheart! Both Anna and Isabella are a gem to have working at BMO! I was feeling so frustrated with another branch, but they gave me a phenomenal experience. That's how all branches should be. I'm happy this branch is close to my office.

Helpful and accommodate you for your needs. Fast service. Staff are kind and good…read more Thank you

Had the pleasure of speaking with Jessica03/17, having issues accessing my account that I no longer…read moreuse. I had knowledge of my negative balance, was calling to pay it off. She was playing smart and asking me to guess why my account was locked. Instead of telling me. She asked when I can come in to pay off balance I replied with maybe today. She replies to that with that's not a definitive answer. That was our conversation.

Celeste Garcia is absolutely fantastic and fabulous. You can not ask for anyone else more talented,…read moreknowledgeable and caring Individual than Celeste. She has a lovely personality. Celeste went beyond her job description to help resolve a very emotional and difficult situation with my membership. She was very easy to work with and listened to what we had to say. If I can give 100 stars I would.

Truly Above and Beyond -- Exceptional People and Exceptional Service…read more There are times when customer service becomes something much more meaningful--and that has been our experience with Financial Partners Credit Union. For the past two years, Christa, District Manager; Maribel, Branch Manager; and Jazmin, Personal Banker, have gone above and beyond for my dad and our family. From helping us through fraudulent activity involving his accounts to recently navigating the complicated process of establishing banking for The Reid Family Trust, these three incredible women have been there for us every step of the way. Unfortunately, my dad's health has significantly declined, and managing his financial affairs on his behalf has become an emotional and sometimes overwhelming responsibility. During this difficult chapter in our lives, Christa, Maribel, and Jazmin have shown us something that goes far beyond banking--genuine compassion, patience, integrity, and a sincere commitment to helping our family when we needed it most. They have taken the time to listen, explain complicated processes, work through difficult situations, and help protect my dad's financial interests. We have never felt like just another account or transaction. They have treated my dad with dignity and treated me with kindness, understanding, and respect. Financial Partners didn't simply handle our banking needs. Christa, Maribel, and Jazmin helped carry some of the burden during one of the most challenging times in our family's life. That level of compassion and service is rare, and it is something I will never forget. To Christa, Maribel, and Jazmin--thank you from the bottom of my heart for everything you have done and continue to do for my dad and our family. You represent Financial Partners Credit Union at the highest level and are an extraordinary example of what customer service should be. Five stars simply aren't enough to express our gratitude. I would recommend Financial Partners Credit Union without hesitation.

I want to recognize the outstanding service I recently received from Francisco at the Orange branch…read moreand Darlene Bejar in the main office. Francisco went above and beyond to navigate an issue caused entirely by an oversight on my end. He took the time to understand the situation and seamlessly coordinated with Darlene in the back office to deliver a swift, effective resolution. Having banked with another institution for over 30 years, I can confidently say this level of care, responsiveness, and cross-functional support is unmatched. Thank you both for exceptional customer support.

Mirna the manager helped us today thank goodness. I had no money for food or gas cause my account…read morewas on hold/negative due to Wells Fargo rejecting check twice so my account flipped to fraud. Mirna was able to help me right away. So patient and very kind. Thank you!!! I can now get my groceries!!!! I had to come to schools First twice once here and the other at Santa Ana branch and had to take time off work.Both of the other times were not pleasant. I got dirty looks and lots of questions and treated like criminal but not with Mirna she treated us with respect and understanding wile still following bank protocol.

Service was great! They had 4 windows opened during lunch hour so the line went by pretty quickly…read more When I got to the window, the teller greeted me politely and professionally. She was able to assist me with all of my needs. She definitely exceeded my expectations. I was done within minutes.

DO NOT WASTE YOUR TIME ON THE MORTGAGE LOANS WITH NAVY FEDERAL…read more I strongly encourage anyone considering Navy Federal for a mortgage to research recent customer experiences before starting the process. Our experience was extremely disappointing and stressful. After going through the mortgage process and preparing for our scheduled closing, we were informed ONE BUSINESS DAY before closing that our loan would not move forward due to information that we believe could have been requested and addressed much earlier in the process. By that point, our household was packed, plans had been made, and we were preparing to move into our new home. The lack of timely communication and the late-stage decision left our family in an incredibly difficult position. A home purchase is one of the biggest commitments a family makes, and we expected a lender to provide clear communication, thorough review, and proper guidance throughout the process. Based on our experience, we feel Navy Federal did not meet those expectations. We have since moved forward with another lender and wish we had made that choice from the beginning. I am sharing this experience so other families can ask questions, do their research, and make an informed decision before choosing a mortgage lender.