This was a really nice chase bank. Parking is around the side, kind of a confusing but I figured it…read moreout. When entering I was greeted by like 3 people, they seemed genuinely happy I was there! The teller I was dealing with was nice. I went to get change for $100 for my vendor event. I needed a certain amount of 1's, 5's & 10's. He was able to help, and we had a cool conversation. Definitely recommend, everyone was welcoming and personable.

Thank you to that dumb security guard that was out there harassing the customers including myself…read moreafter I used the bank he had the audacity to come and tell me that I was going to be trespassed if I even dared to buy something from the truck that was parked near the exit I started laughing I thought he was joking of course I parked near the exit and cut off to purchase something on my way out I always show support to Mom and Pop businesses in this business fruit truck to be more specific has been here for many many years without any issues as far as I've known there's never been any problems with the bank or the customers so I really don't understand what was up this Security's butt but he came up to my car took a picture of my license plates and the serial number that's Overkill if you ask me I felt disrespected especially when I'm a customer of the bank and have been for so many years and also have family members that come here I tried to tell him he didn't seem to care much since I've never had any issues with the other security that's usually here he's usually cool as a matter of fact and he's been working here for a couple years already so I don't know where the security came from but for my safety I took a picture of him and of his car check out my pictures so you can see for yourself who this jackass in question is I told him to smile for the camera cuz he was going to become a Yelp Superstar of course he didn't want to he looked the other way I think he feels stupid when she realized that I was a customer cuz I have my receipt so I really hope that the managers from this Bank see this I'm pretty sure I'm not the only one that wrote a bad review I challenge them to reach out to me and we can have a little chat regarding their security guard if not I'm going to keep giving them a one-star review until somebody responds cuz I don't think it's fair for the customers especially the ones have been coming here for so many years to start getting harassed from some security guard that I've never seen in my whole life and I've been coming here even since before they became Chase when they were at Wells Fargo and hopefully that dumb security guard is reading this you started laughing when I told him he was going to be in jail he thought I was kidding he doesn't know the power that Yelp has but he's going to find out!!!

Thank you Mr Mendoza for your service. Professional, knowledgeable, and kindness did not go…read moreunnoticed.

This is the worse's bank to go they are not even prepared with change and they don't even no how…read moreto control the line really one cashier for 16 people in line

This branch is absolutely diabolical! Let me preface, the majority of the front line Tellers are…read morevery good! The Management and the Customer Service head is terrible...beyond any word I can fathom at the moment! WELLS FARGO DO BETTER! YOU DON'T RESPECT THE WORKING CLASS!

No way this is called a bank,, only 1 window open more that 10 people waiting it take me 48 min for…read moremy transaction this is really ridiculous,,, if u guys don't have people to work it's ok just don't open or put a sign on the door ,, this is why i have differents banks i only have to be here to cash my cheecks

Just avoid this Wells Fargo. They can't do anything you really need- the customer service is…read moreterrible- they'll send you to 1-800 line for everything. This is probably where they send the "team members" who couldn't cut it at the big boy/girl branch.

This bank suck I came to deposit my check inside and have some questions to bout on the window open…read moreat 12:00 pm on Saturday and it was already 1:00pm they some me on the door and they ingnorme

Lines are ridiculously long on Christmas week only two tellers and the other tellers or managers…read morewalking around acting busy on a i pad instead of openning another window it's sad how they have so Much staff yet thier windows are all closed don't come here if you just want to be in and out time consuming this is what I get for loosing my school first card just have id and I have to use this one as back up waist of time

Worst customer service. Staffs have bad attitude and are unhelpful. Outside ATMs only carry $20 and…read more$50 bills. Don't waste your time here.

in my opinion this is one of the least customer service oriented branch in orange county. the only…read morereason i had to come to this branch was to close a safe deposit box that was opened in 1993 by my brother who is now in heaven. he was the owner of an art gallery in the santa ana art district, i assume he banked here because of proximity to his gallery. but after having the worst interaction with the branch manager, i would not recommend this branch to anyone.. my humble suggestion is... if you do bank with bofa do your banking at a different location to avoid headaches.

Irene Muro went above and beyond with her customer service. She was extremely helpful and…read moreempathetic. Made such a positive impact on me. Thank you once again! See you soon.

Easy in n out Smells good and the machines are working…read moreVery convenient Good to stop by for quick withdrawals

I've always received an excellent communication and impeccable customer service from Emilio Lopez…read more He's the reason banking is so easy at this branch. Thank you for all your help. I appreciate it very much.

This is a small BofA where it has ATM's and places where you can go to talk to bank personnel via…read morevideo conferencing. It gives you an option to do your banking without having to go to a regular bank branch. I come here all time for my withdrawals or deposits. It is not 24 Hrs as it does close around 11 PM, but it open at 6 AM and you don't have to be outside to get your money. Last, you can only access entry if you have a bank card as it has security doors that give a bit increased security as someone can just walk up to you and rob you.

I have been a fan of Credit Unions ever since my mother told me always to join the Credit Union at…read morework wherever I worked. She had always had such a great experience with them as single mom in the 1970s starting out to build her own credit and financial institution relationships once she became a single woman. I LOVE them! And Santa Ana Federal Credit Union is a terrific Credit Union. If you are eligible to become a member, I highly recommend it! I first discovered them when I was at a special customer appreciation event at Smiles Dentistry in Santa Ana in early November. I met Gabriel who is in Business Development there and was delighted to learn of there being a Credit Union for the rest of us, not just those with those who work for the County. What a delight. They have the one physical location right in the smack dab middle of the Civic Center area of Santa Ana. And what a surprise! They have a free parking lot there. So, you don't have to pay just to go in and bank with them. The building is small and friendly. They have comfortable seating with comfy chairs in the front waiting area in front of the Tellers area. To be eligible to join SAFCU, you just need to live, work, worship, or go to school in Santa Ana. Or have a connection with one of their SEG's. SEG's are Select Employee Groups. That's what I'm exploring for us to see if my association can qualify. If you qualify, I highly recommend joining SAFCU and enjoying all the superior benefits of belonging to a top notch Credit Union. In a credit union, it's all about the members.

I have been a customer of SAFCU for many years , they are always my go to for loans and accounts …read more They are always willing to help with all my requests. Even though I have moved 90 miles away they will always be by bank ! Love love love them

Best bank ever !! I have been in business for 40 years and have dealt with 3 or 4 different banks…read moreduring that period. We switched to FPB about a year ago and cannot be happier. Their personal service is second to none. We have secured 3 different credit lines with them and the process was so streamlined and easy. Marie Crivello, Dania and Karina in the Orange office have been absolutely fantastic. I cannot say enough good about them. If you are dealing with a big bank I would highly recommend moving. Fantastic !!!!!!!

I switched all my business banking over to First Pacific Bank during COVID. I closed my accounts…read morewith the two national banks (after 25 plus years) and consolidated everything to First Pacific Bank (previously Friendly Hills Bank). I cannot express how happy I am that I made the change and how thankful I am to work with bankers who actually take pride in what they do and prioritize servicing their clients. I bank at the branch in Orange and deal with Dania M primarily and Karina K occasionally. Both ladies are an absolute pleasure to work with. Each is customer care oriented and customer retention minded. They go above and beyond to make sure my team is taken care of. I cannot recommend First Pacific Bank and this branch (especially because of Dania and Karina) enough. Stop wasting your time and energy with the big banks and give First Pacific Bank a call!!