Very helpful staff. Always clean and welcoming. I've been with this branch since it was a Washington mutual. I have always been treated kindly and attended to quickly. read more

I've been banking for over 40 years, and for the first time, an ATM took my cash deposit and then shut down completely. It was frustrating and unsettling not knowing what to do next. I had to leave my car in the drive-thru and go inside, where they called in a claim. I even had to request a claim number, as the staff treated it like a routine issue. What's more concerning is that no "Out of Order" sign was placed on the ATM afterward. In my experience, JPMorgan Chase ATMs are noticeably slower than those at other banks. Chase needs to upgrade all their ATMs. read more

I wasn't too sure about visiting this Chase bank at 1344 Tustin st city of orange branch because the reviews weren't great, but I have to say, I was pleasantly surprised. Sometimes, having low expectations leads to a great experience. From the moment I walked in, I was welcomed, acknowledged, and informed that they were aware of my appointment. I waited no more than five minutes before being assisted. Mr. Carlos Franco handled my situation professionally. One of my accounts had been compromised, and he was extremely polite, knowledgeable, and thorough. He explained every step of what he was doing and provided clear recommendations, which made me feel very comfortable. Overall, my experience with this branch was excellent. I do recommend them, but keep in mind that they can be busy, so a little patience and understanding go a long way." read more

Came in here yesterday morning where the manager opening at 9 am helped my dad and I with and acct question. Super easy to work with and even recommend a great food place since we said we were going to eat and celebrate my moms bday. He passed us over to Annie the teller who was able to help complete the transaction. Lily is the other teller that always is super helpful and always has the amount I need. They have one machine inside that I usually use to deposit my checks and can pull a certain amount from. Love this location! read more

They need to update their open hours. Here it says they are open till 4pm I came rushing and they were closed already since 2pm

And the only reason why I marked this star is simply because I had to leave this report this Chase bank is utterly just rude and tried to charge me a $10 fee to cash a $60 check I don't understand every other week I've had no problem with cashing that check and it just worked out fineI mean I'm practically disabled and hardly can walk. I don't know but hands-down the worst bank branch I've ever been to this chase bank 100% so if you're looking for a CUSTOMER SERVICE or you know somebody that's gonna help you this is not the place. read more

Unethical, unprofessional, and worst bank out there only out for your money. Years ago my dad had a savings account of about 3,500 and he had me as a beneficiary. I found out I was a victim of identity theft a few months prior to this situation. So Chase decides to closed the account without my dad's consent, and they sent the money to the person that was stealing my identity in Texas when we live in California! Mind you I was only a beneficiary on the account, which means the money should only go to me if something were to happen to my dad. WHO DOES THAT? WHAT KIND OF MORONIC BANK MAKES THAT MISTAKE? One start Yelp review. Will never do business with J.P. Morgan chase. Crappy bank. Stay away! Now that I think about it, we should've lawyered up and sued them for negligence and malpractice. read more

So I always try not to have to go into the bank as often since I do everything online. So my visit visit, and may I add since a LONG TIME, it was a good experience. I felt a little ashamed because I didn't know how to work the machines or what to do but one of the workers by the name of Austin was quick to help me out. I enjoyed the coffee station for the members and the self serve ATM's inside the bank. I noticed it was really clean and cozy when I looked around. I may start visiting the bank more often instead of wasting gas while idling in the ATM drive thru. read more

Located off of a busy street in Orange, they're able to do what all other Chase banks do, so I'm happy-enough. Parking lot situation is a little odd, and it does feel a bit cramped. Luckily, most of the businesses in this tight shopping center have quick visitors, so getting a parking spot isn't too difficult if you wait a little bit. Two ATMs available outside. I don't feel the most secured here, but as long as you're quick on your deposits/withdrawals, no issues. read more

Full of tellers and professional service. I'm opening an account. Good work chase bank. You still have a human touch for the new school, old school folks read more

Going to the bank is not one of those things I enjoy doing. If I can pay bills, deposit checks or transfer money via the app, you know that's what I'll be doing, but sometimes, you can't avoid not going in. My dad gives me money orders. Money orders can't be deposited in the app therefore I have to make a trek every couple of months to make a deposit in real life. When I do, it's usually an easy process and the tellers are friendly and efficient. True, if you go near the first of the month or on a Friday, the lines do get a little cray, but I think that's pretty typical with most banks. When traveling, we usually order foreign currency ahead of time so we have it before the trip. You just tell the teller what exactly you're looking for, how much, they put in an order and the delivery gets to the bank within a few business days. They're really good about calling you to let you know when it's ready. We've also used this branch to do a refi on our house a few years ago that was quick and painless. They took care of most of the legwork, got the notaries and setup in-home visits so we didn't have to make any extra journeys to the bank that weren't needed. I'd definitely use them again for our next home purchase. read more

Horrible. Turrible. Went here on my lunchtime because someone gave me a physical check. A Friday, and 1st of the month before a holiday weekend means tons of people have paychecks or benefit checks or rent checks to process. They had 3 tellers, one of which did not have a terminal, or card swiping equipment at her window, so she had to go in the back (vault) every time she had to run a transaction. Two of the three tellers took 10+ minutes to process a single transaction, which is ridiculously slow with 15-20 people in line. First there was no parking at all, which should've been enough of a sign, and I shoulda taken my money to my local branch where they're much more efficient. Then they told me to use the new-fangled ATM because it's soo nice. Then she asked if I wished to have all funds available right away, and I said yes. So they said OK, you'll have to wait in line then... turns out, this managed not to be true at all, because after getting to work I found out most these funds were not available to me. Then I called them and someone in the Philippines pleaded ignorance and no interest in fixing the problem. Basically, the person in the branch lied and wasted 20 minutes of my time as well. With no accountability. Actually thinking of changing banks after the 2nd poor experience in a row with a Chase branch... And I've had the same checking account since 1995, so that's saying a lot. Save yourself some time and blow your brains out instead of come here. It might actually be less painful. read more

BEST BANK EVER!!!! I have lived in 4 states and interacted with numerous Banks and employees. Though all were nice ... the personalized attention, respect, and exceptional services I received from Chris Ilgenfritz and Brett Robinson is... indescribable. These gentlemen are true professionals ~ almost like financial geniuses. I walked into the bank a couple months ago and it all started with Evan, who approached me with a big "smile" and, "What can we do to help you today?" I asked him a question and he referred me to financial advisors Chris and Brett. It was obvious that they exhibited a wide range of abilities and knowledge. They carefully assessed my financial footprint ~ analyzing and explaining my past, current, and retirement status. BUT MOST OF ALL ... they were kind, mindful, and caring!!! They were concerned about ME and the "greater good" of my investments and future. Chris showed and explained annual statistics, assets, liabilities, etc. He then prepared for me a customized and elevated investment portfolio. Chris continues to follow up and provide me with updates, statements, and pertinent data and information. I am elated, grateful, and I highly recommend this bank,Chris, and Brett! They are amazing! If I were to summarize my experience in a word, I would say... INDESCRIBABLE!!! read more

My mother passed away in 2015. After we closed the account, we started receiving monthly statements for a balance of $0.01. It's been SIX years since the last transaction. We have tried UNSUCCESSFULLY to stop CHASE BANK from sending them. In my opinion it is more expensive to mail the statement. I tried calling the Customer Service line without results. Any ideas? read more

My account was frauded, card was cancelled and issued a new one. When I went into the branch to get assistance on digital wallets. The guy in the front that greets you, tried to assist me. When unable to assist he asked me to delete the card and the bank associate will assist me In downloading. Unfortunately, they were unable to help me download or gain access from MY CARD. Customer service couldn't even help me. If you can avoid this location, please do!!! This is my 6th time at this branch and everytime I am unsatisfied with their lack of service/assistance. COVID or not, this is unacceptable. Will be removing my money from accounts, since you decide when/how I manage my money. "EXTREMELY DISSATISFIED " read more

Pulled up at 7:50 a.m. to use the ATM and there was a homeless man with his stuff all set up in the doorway of the bank, about 3 feet from where their two walk-up ATMs are. Didn't even get out of the truck, because I didn't want to be asked for money when it's clear I would have some after using the atm. Had to drive several miles to another Chase location. read more

Terrible service. The tellers I have no problem with but the agents seem to be having a chat fest. I've been here for over 15 mins and no acknowledgment. I definitely don't have time for this. I'll stick to my branch on Tustin and Katella. This is awful. read more

Now that Warren Soy has moved on to the Fullerton Branch, my Key Personal Banker at this local branch is Michael Olario; fantastic customer service - went out of his way on multiple occasions to secure letters and other misc info that had nothing to do with him making money; he simply cared about making sure that I was satisfied as a customer. These are the folks that make it. Thank you Michael! read more

Very poor business people here. They had a promotion on Thursday and I asked the lady how I could take advantage of the program because I would be out of town Thursday. I came up with four suggestions that could work but they said no immediately to all suggestions and then I asked her to go to manager and the manager said no. So I gave them another suggestion after all the many No No No NO! And after the last suggestion she said Ohhh yes you can do that. So... Basically the customer must find a way to increase their business.... What a wonderful concept.... Let the customer do all the work and get business for you. I am shocked this company is even in business and that a company that just sits down with not one suggestion can gain business or keep their customers. Amazing ... Amazing read more

Fast service, Brett was incredibly friendly & kind, as well as fun to talk to! He was very thorough and helped us with what we needed to make sure everything went smoothly. Thank you. Cool guy. read more

I went into this bank this morning just about when they opened, there was only one other customer in the bank and I went up to the teller after that customer was finished. I explained that I was handicapped and having surgery and needed to deposit some change into my account for my pets shots (shots needed for dog to go into kennel while I am in the hospital). She refused to help me because my coin rolls were not complete so she would have to help me count the coins to deposit. She refused to help me so now I must go to another bank. I don't understand customer service anymore. I have been with Chase bank for many years and this is not the first time someone wouldn't help me. So this means that no one going into the bank can deposit coins unrolled. I thought coins were still money, but maybe I am wrong. I will never step foot in this bank again! read more

About this branch: Alwasy quick Always friendly Always helpful read more

I had some basic questions that needed special attention and the personal banker (Mia) delivered! I couldn't be more happier with chase and specifically this branch! read more

THREE STARS: Would have gave this place a four star rating at least but let me start with the service from beginning to end. The bank tellers at the front windows were very helpful and professional ; one was Rochelle and another young lady. I went into the bank asking a bevy if questions which they were quick to answer about opening a new account. Even when they didn't know they were professional about getting me one of the bankers that were about to further address my questions and concerns. Rochelle got me signed in on the waiting list, even offered coffee and water. Once I sat down there was some one signed in ahead of me which was assisted quickly. Then one of the "managers" (Sarah) came over to the waiting area walked right pass me and their sign in sheet to ask some other random lady that was across the whole waiting area did she need help or assistance. The lady had not signed and did not need help. Then the manager backed tracked to ask me if I need help. As a potential new client for the bank I was kind of wondering why she past me to address some older looking lady before addressing me? Was it my hoodie, sneakers, jeans, I looked young or something else either way it made me want to get up and leave to not open anything with the bank because of the Sarah, but approach to clients. If Sarah was the first and last person I had to interact with at this bank for me personally I would recommend anyone go here based off that one 10 second interaction. Your a manager and should know how to appropriately interact and address clients as they come in. USE THE SIGN IN SHEET THATS WHY ITS THERE! After all this I stayed because I understand business is more important than feelings sometimes and not to act off of emotion. A little bit later Evan came out to assist me, I told him what I was looking for and what I wanted to do and he had the answer to everything. It was a smooth and and seemingly easy process for him to set me up with a new account. Evan was very professional, quick and knowledgeable on what he was doing. read more

This complaint was in the Chase bank on 1344 N Tustin Street, Orange, CA 92867. I have received a poor service from this branch manager Varinia Selpuvelda-Martinez. I came in with another person from my work and spoke to Varinia. I asked her a question on cashing the check here and she told me not to speak because I don't have an account here. Then she turned away and talk to my co-worker who has an account here. I told her later that was rude of her.. And she stand there argued with me that it was not rude. This branch manager Varinia is not a nice person, not sure how she is the manager of this branch. Do not trust her with your financial advises read more

Conveniently located in a plaza near Five Guys and El Pollo Loco. Its clean, big, plenty of parking, and service is good.

WORST CHASE EVER! I swear ill never come back here. I made a large deposit into my account and rather than just the check being held onto, they froze my entire account. I couldn't use the atm, I couldn't deposit money, I was worried at how I would pay my online bills! They sent me over to Nelly who was totally useless, rude and didn't give a sh*t about my situation. She called the "back office" to see what was going on and what they could do. 15 minutes later, I was told I could access my account next tuesday! Seriously?? The very next day I went to the chase in anaheim hills and not only were they 100x more polite and apologetic, they got my account back to normal in no time. I was THISCLOSE to closing ny chase account but after going to anaheim hills, I'll give chase another chance. read more

Bad service only two teller helping out the customer it takes for ever, machines don't work properly just to deposit it takes for ever.

so yea i wanted to deposit some cash money to my daughter's account at which point chase tells me u can't deposit "cash" directly to someone's account bcuz of the risk of "money laundering" ....that's the most ridiculous thing i've ever heard it's 60 dollars not 600,000 #relaxchase smh such a nightmare for 60 bucks i will never bank with chase they r extra af ijs #iunderstandthebadreviews read more

If you come to the bank to see a banker you will have quite a wait at any time of the day. You will wait anywhere from 20- 60 minutes. The service is about what you would expect. They show no respect for your time and others waiting. They just diddle-dattle and chit-chat. I've gone through this process more than half a dozen times and its been consistently bad. Just about every time I witness someone explode and leave due to the ridiculous wait. Today that person was ranting as another employed told her there was nothing she could to but try back later because they are understaffed... Despite all that, Evan helped me out and got everything cleared up fast. I do not mind the wait because they usually waive penalty fees should they occur, all you have to do is ask. Do not bother trying to perform transactions with the phone service center. They often don't know the policies and often provide misleading information. You're better off seeing a teller in the bank. read more

went to chase bank today because my son was broken down on the side of the road awaiting a tow. well i had a 100 dollar bill and they told me i couldnt deposit that into his account it would have to be a cashiers check.That is the most ridiculous Stupid way to do business. not sure what IDIOT came up with that idea but i will see if my son will close that account and move to another bank. read more