Great support with access to branch manager empowered to make decisions…read more Not AI driven unneeded holds on deposits like BofA was doing to us. Like a 7 day hold on a cashiers check deposited. That's why we moved accounts to FMB

This is the kind of bank where you should feel welcomed and respected when you walk through the…read moredoors--not shamed, judged, or discouraged when trying to make a deposit or complete a transaction, especially when you already have an account with the bank. Unfortunately, the customer service at this branch is not what I would consider top-tier. There seems to be far too much personal conversation and chitchat, and not enough focus on providing efficient and professional customer service when it comes to assisting customers with deposits, withdrawals, and other transactions. I have visited this branch several times specifically to observe how customers are treated, and I have noticed what appears to be a difference in the level of service depending on who you are or what you have. No customer should feel like they are treated differently simply because they may not have a significant amount of money in their account. This message is directed toward the branch manager or whoever is responsible for overseeing this location: customer service needs to be improved across the board, and that improvement starts with leadership. Every customer deserves to walk into a bank feeling welcomed, respected, and valued--regardless of how much money they have. Regards.

I want to recognize the outstanding service I recently received from Francisco at the Orange branch…read moreand Darlene Bejar in the main office. Francisco went above and beyond to navigate an issue caused entirely by an oversight on my end. He took the time to understand the situation and seamlessly coordinated with Darlene in the back office to deliver a swift, effective resolution. Having banked with another institution for over 30 years, I can confidently say this level of care, responsiveness, and cross-functional support is unmatched. Thank you both for exceptional customer support.

Mirna the manager helped us today thank goodness. I had no money for food or gas cause my account…read morewas on hold/negative due to Wells Fargo rejecting check twice so my account flipped to fraud. Mirna was able to help me right away. So patient and very kind. Thank you!!! I can now get my groceries!!!! I had to come to schools First twice once here and the other at Santa Ana branch and had to take time off work.Both of the other times were not pleasant. I got dirty looks and lots of questions and treated like criminal but not with Mirna she treated us with respect and understanding wile still following bank protocol.

Worst bank I've ever dealt with. I was a customer for 10 years, paid monthly fees for my checking…read moreaccount, and never once deposited a bad check or wrote a check without sufficient funds. Then they bounced a check even though I had enough money in my account to cover it. I had an 800 credit score and an excellent banking history, and now, because of their mistake, I've been placed on a bounced-check registry. After 10 years of being a responsible customer, this is how they treated me. Absolutely unacceptable. I will NEVER do business with this bank again.

There are a lot of great credit unions out there. This is not one. They are not very helpful and…read morewill not protect you against fraud. I moved to them from u.s Bank so I could have less exposure to the worldwide web and having my information out there among thousands of bank employees. When I moved my money over I had no access to it for 2 weeks and was not able to pay my mortgage. It ended up hurting my credit. Then I experienced an $80 fraud charge and instead of helping me I got an interrogation and them telling me that I gave my card to the fraudsters and therefore they weren't going to help me get my money back. They even went as far to tell me they were going to review the phone call with me and an agent to see if I stated I gave my card information. The question should have never been asked. There are numerous types of scams out there and many people don't know often if they are dealing with a real institution or someone pretending. Regardless, most large banks like Bank of America or Wells Fargo would have already got my money back. These guys were not willing and therefore do not deserve my account.

Helpful and accommodate you for your needs. Fast service. Staff are kind and good…read more Thank you

Had the pleasure of speaking with Jessica03/17, having issues accessing my account that I no longer…read moreuse. I had knowledge of my negative balance, was calling to pay it off. She was playing smart and asking me to guess why my account was locked. Instead of telling me. She asked when I can come in to pay off balance I replied with maybe today. She replies to that with that's not a definitive answer. That was our conversation.

Celeste Garcia is absolutely fantastic and fabulous. You can not ask for anyone else more talented,…read moreknowledgeable and caring Individual than Celeste. She has a lovely personality. Celeste went beyond her job description to help resolve a very emotional and difficult situation with my membership. She was very easy to work with and listened to what we had to say. If I can give 100 stars I would.

Truly Above and Beyond -- Exceptional People and Exceptional Service…read more There are times when customer service becomes something much more meaningful--and that has been our experience with Financial Partners Credit Union. For the past two years, Christa, District Manager; Maribel, Branch Manager; and Jazmin, Personal Banker, have gone above and beyond for my dad and our family. From helping us through fraudulent activity involving his accounts to recently navigating the complicated process of establishing banking for The Reid Family Trust, these three incredible women have been there for us every step of the way. Unfortunately, my dad's health has significantly declined, and managing his financial affairs on his behalf has become an emotional and sometimes overwhelming responsibility. During this difficult chapter in our lives, Christa, Maribel, and Jazmin have shown us something that goes far beyond banking--genuine compassion, patience, integrity, and a sincere commitment to helping our family when we needed it most. They have taken the time to listen, explain complicated processes, work through difficult situations, and help protect my dad's financial interests. We have never felt like just another account or transaction. They have treated my dad with dignity and treated me with kindness, understanding, and respect. Financial Partners didn't simply handle our banking needs. Christa, Maribel, and Jazmin helped carry some of the burden during one of the most challenging times in our family's life. That level of compassion and service is rare, and it is something I will never forget. To Christa, Maribel, and Jazmin--thank you from the bottom of my heart for everything you have done and continue to do for my dad and our family. You represent Financial Partners Credit Union at the highest level and are an extraordinary example of what customer service should be. Five stars simply aren't enough to express our gratitude. I would recommend Financial Partners Credit Union without hesitation.

Amazing customer service!!! Just changed after being with B of A for 51, yes 51 years!!read more

One Of The Best Experiences In Bank! Great Staff Always Friendly Every Single One Of Them They Make…read moreYou Feel Welcomed Every-Time And For Those Who Know "Another Great Day In Santa Ana" Shoutout To Justin, Edgar, Bre, Maya, Kyle, Jen, And Lou We Miss You!

I want to give a huge thank you to Erika Acosta at Orange County's Credit Union in Anaheim for…read moregoing above and beyond to help me with my first auto loan. As a young, first-time car buyer, I really appreciated her honesty and guidance throughout the process. I originally brought her a car that I thought was the right choice, but Erika encouraged me to keep looking and find something better. At the time, I didn't realize how good of a recommendation that was, but looking back, it honestly helped me out in the long run. Erika was patient, knowledgeable, and genuinely looked out for my best interest rather than just trying to finalize the loan. She helped make the entire process much easier and gave me advice that I truly appreciated. I'm very grateful for her help and would definitely recommend Erika to anyone looking for someone they can trust with their auto loan! I also want to give a big shoutout to Juan Hernández at Orange County's Credit Union in Anaheim. Juan recently helped me lower my APR from 8.9% to 5.4%, which made a huge difference for me financially. He took the time to help me understand my options and made the process go smoothly. I really appreciate him going out of his way to help me get a much better rate instead of just leaving me with the original loan terms. Juan provided excellent customer service and was professional, helpful, and easy to work with. I'm very grateful for his help and would definitely recommend him to anyone looking for someone who actually cares about helping their customers!

On a Thursday afternoon and they only have one teller to deal with customers and the line is…read moregetting longer. The teller appears to be new and was dealing with a customer who seemed be opening an account which is fine however, that transaction is supposed to be with one of the bankers in the rooms and not at the counter for deposits/withdrawals. Put more tellers to work the counters.

I have been a customer at Pacific Premiere Bank in Cypress on Katella Ave for over a decade. They…read morehave very personal service. They are very kind and respectful. Gabby and Miguel are fantastic with customer service. I whole heartedly recommend them. - Robin

Not my home town bank... but the service is right on the money.(Pun intended)…read more Lucy and her team of banking professionals are amazing! CUSTOMER SERVICE I have needed things multiple times from this bank, which is not my home town bank and they have delivered every time. 1. Smiles... always smiling during service. 2. Customer service above and beyond. 3. Lucy the branch manager cares and will call your bank (Same bank different branch) and help with transactions. 4. Willing to help when they can... ie. Waited for me to make a deposit before closing! Thank you for your customer service and friendliness even when my branch is over 300 miles away!