Let me start by saying the ownership of this company are very nice people. This is not about them personally it's about the subpar service they offer.
I personally had my Audi repaired about six months ago by colors on Parade. So they sent out their guy Jose to do the work. Again Jose is nice not the issue. In the past the owners did the work themselves, but I trusted this worker to do the work because I had a good experience in the early days of the franchise when the owner did the work himself.
Needless to say Jose did a horrible job on my Audi...the worst job! It was botched at best. There were paint drips, swirls, and orange peel everywhere. The nightmare part if you will is the fact that he did not cover my vehicle so my entire Audi was covered in overspray. It felt like someone dumped send over the entire car. The windshield was blurry from how bad the overspray was. They had to send Jose back to do the job a second time. He also spent half the day removing most of the overspray. However, I had to hire a professional Detailer to get the car back to normal costing me $350!! It was very expensive.
You would think I learned my lesson. NOPE...my bad! Fast forward 6 months to now. Both of my parents had a minor bumper scrape on their cars. I contacted the ownership of this franchise once again, thinking that what happened in the past was rectified and they would never make the same mistakes, especially since it was a big deal when they made my car a serious mess. I forgave them and thought it will be better than ever now! I didn't even think to remind them top do the proper job...like cover the cars!
Bottom line they sent Jose again who repaired both of my parents cars and he did a horrible job in fact it was a complete disaster! Bait and switch again...thought the owner was going to show up...nope!! It was so much worse on both cars that they sent their same worker Jose back a second time to try to repair both of the Bumper's and he gave up as he could not reverse the damage he did this time. There was a paint drip, swirls, long lines, and orange peel everywhere. But wait for it even worse he DID NOT cover the vehicles and got overspray over both of my parents cars. Same thing as mine. Now they sent the owner Mark out to try and fix both vehicles and he gave up literally said he could not repair either car and offered a full refund which did not help much as now we have some damage! They were not able to get the overspray off the vehicles or the windshield. The overspray ran into the trunk it was awful!! We had to once again hire a detail company to come out and professionally Detail both of the cars which cost $700 alone. We then had to hire a proper paint repair company which we did not mind spending a little bit more money and the cars are now perfect the way they should've been the first time.
Not sure what to say but I would not use this company. It's a disaster waiting to happen and I don't recommend them at all. Of course, as mentioned they are nice owners, but they have workers doing subpar at best work so please protect your investment. Please find another company. Beware I warned you! We paid the price apparently three times!! Look at the photos you can see the paint blobs, bubbles, swirls and lines...it was amateur hour at best! read more