I was going to purchase my first vaporizer through Planet of the Vapes, but Planet of the Vapes…read morekept me from doing that. You see, they don't have telephone customer support, so I had to email them. Well, Jason replied almost instantly, but he said he was forwarding my request to someone else due to a certain question I had. So, I emailed him back to ask him to answer the other questions. Been waiting over 45 minutes for ANY of them to reply. When your sales agents are this complacent, it costs the company sales. That's what it did with me, and now I'm taking my business elsewhere. All 3 questions were simple questions that could've been answered in less than 15 seconds each, so I really didn't appreciate being put on the back-burner like they could care less about me as a potential customer.

Horrible customer service. Should be called customer disservice. Shipping times are absurd. A week…read moreand a half and still nothing! Lip service from email contact. Find another supplier!

Worst service. Worst owner. Shabby selection. Do yourself a favor and don't walk in. I am never…read moregoing back to 410 again. I have made several purchases at this shop. Just three weeks ago I purchased a Kind Pen, (Jiggy). It stopped taking a charge. Of course, there's a warranty, BUT, you have to go through the manufacturer and wait 4-5 weeks to get a new pen. So obviously, no one would want to wait that long for a new device. So he tells me he will replace it for me and deal with the warranty on his own.... Except for he still expected me to buy a new one. That defeats the whole purpose! Horrible customer service. The stoner girl at the counter is barely helpful and the owner is even worse! I went down the road and bought two new pens!! #bigmistake #huge #BYE410

Love this place. Nathan was the person that helped me. He's very polite and knowledgeable about…read moreevery single product and helped me get a discount for the loyal customer points program. I love the selection of Kratom and papers, hand blown glass and tapestry's. I have been a loyal customer for a couple years and i wont go anywhere else. You guys rock!

Visited this cool little smoke shop yesterday with everything you'll need in there. I personally…read morewent for a Vaporizer and the gentleman at the desk was super helpful. I would definitely return again.

Beware if you're young or a woman. Went in today to get the same battery my fiancé has and…read morepurchased there less than 2 weeks ago for 30$ and he tried to charge me 40$. Also tried to charge me 20$ for an ooze pen. And if you're a cart smoker you know those break after 3-4 charges. I'm not dumb so I walked out. Worn be back

This is a great establishment If you need something they…read morelikely have it These are great people and I'm happy to come here Great place great people

I was immediately bombarded by a white woman with bright red hair soon as we walked in we couldn't…read moreeven get thru the door !Although the staff was friendly it was overly friendly and quite intimidating... again we couldn't even walk in without being immediately rushed by "what can I help you with" even though we made it clear we just wanted to browse ...we couldn't browse the store without every item we looked at having the lady with the red hair down our throat . I went to sign up for reward points and I was told for the first time ever I couldn't use my nickname which I even have my cash app card and is my name on Facebook and after all it's a SEX store . Why would I want to use my legal name ? I literally use that name for everything , is it that serious that I have to prove that I'm that person when literally no where else has that rule ? I could easily prove that's me by showing my card with that same nickname on it . Or even my social media or the millions of other places I have reward points with that same nickname! I can see they don't get a lot of business. And why they don't . Was quite disappointed and frustrated with the overall experience. Like let people shop without following them everywhere. If we needed something we will ask .

my favorite smoke shop. all the guys here are super chill. i come here often & they always provide…read moregood service. 10/10

Everyone I've met coming into this hop has been extremely helpful and knowledgeable. I love it!!…read moreGlad I have this gem close by.

This place is Great!!!! Price customer service you can't beat it!!! I recommend to anyone who's…read morelook for Great people who will help you with all vape questions this is the spot!!:) .....

I can 100% say you won't be disappointed with this vape shop. Mr. Chang and Gary are very helpful…read moreand won't steer you wrong. They make sure to keep the shop well maintained, clean, updated with newest products, fair priced and on point. Their customer service is on top and they make sure YOU come 1st. Ofc they are here to make $ but they aren't pushy or disrespectful in any way shape or form, they make sure you are satisfied. I love how they don't try to act as of they "know everything" and when in doubt help you figure out what you need by doing the foot work for you i.e. looking up info about products, inquiring about different items if you ask. They even offered to order in certain things if they don't have it/normally carry it. Their dedication shows in how the store is managed and it's refreshing especially in today's world. One of my favorite things is their rewards program as well, free bottle of juice just for buying things I'm going to buy every month regardless, Sweet deal id say. ((Ofc you have to acquire a certain #of points but duh )) They offer a variety of salt nic, regular juice, multiple brands of devices and pods. This shop has killer customer appreciation, various different flavors, brands, levels of nicotine you name it. Why go anywhere else when you can be appreciated and valued, not go broke and not have to worry about being taken advantage of if your new to the vape world!?! My advice-go to Against our odds!!

Stopped in today, looking for a couple of cigars for a friend who is celebrating their birthday…read morethis weekend. It's a small shop, sandwiched between a barber and a liquor store, but inside is quite lovely. I always get sidetracked by the glass pretties, even when I have no intention or money to buy them. I feel like any good smoke shop should be like walking into a crystal palace. If it's not sparkling and making me oh&ah, I'm not impressed. We picked up three different cigars, which I am sure will be appreciated. And I know where I'm going next time I need smoke supplies or a new b0ng (are we allowed to say that word in public yet?). Owner is great. Go check it out.

From the owner: we have varity of products as in cigars, cigralloes, cigrates and much more. we have hugh verity of…read morevapes ( smok, voopoo, vaporesso. yocan, Puffco, OOze, and much more.

I frequent a lot of vape places on business. My first trip here was great. Guy even gave me a card…read morefor a free juice as a first time buyer. Staff was friendly seemed knowledgeable. Second time I went looking for a new device. Noticed that every time I go in seems they changed what they think is the best thing out there based on whatever they have in stock. Asked about a few devices that said to be"" on a shipment for next week" and then next week rolls around and they have nothing new. This happened a few times. Then I asked my friend to stop in and grab so coils for me as I was busy. Apparently since she knew nothing and didn't want anything flashy they just ignored her for the most part as she tried to call me and kept walking away from her to sell some other guy crap. So I wont be heading back here. Found a way better spot down the street.

From the owner: Vapor Production, Vapor Products, E-cigarettes, E-juice. Trading in depending on quality of items,…read morebuilding is free but tips are appreciated towards the builder. Fixing your decide - we will try everything to the best of our ability to fix whatever problem you may have with your vape.

Very knowledgeable and helpful, big selection at good prices too! Place was very inviting and clean.read more

From the owner: Locally owned and operated with over 30 years of legacy experience in the Hemp industry. Low prices…read moreand focus on a customer centered experience.