I was going to purchase my first vaporizer through Planet of the Vapes, but Planet of the Vapes…read morekept me from doing that. You see, they don't have telephone customer support, so I had to email them. Well, Jason replied almost instantly, but he said he was forwarding my request to someone else due to a certain question I had. So, I emailed him back to ask him to answer the other questions. Been waiting over 45 minutes for ANY of them to reply. When your sales agents are this complacent, it costs the company sales. That's what it did with me, and now I'm taking my business elsewhere. All 3 questions were simple questions that could've been answered in less than 15 seconds each, so I really didn't appreciate being put on the back-burner like they could care less about me as a potential customer.

Horrible customer service. Should be called customer disservice. Shipping times are absurd. A week…read moreand a half and still nothing! Lip service from email contact. Find another supplier!

I don't live in the area anymore but this vape shop is unlike any others! Absolutely the best!!! It…read moreis owned and ran by a WOMAN. I was a customer via my husband first then I also started vaping and they were incredibly helpful, nonjudgmental with my lack of vape knowledge, friendly, great discounts and rewards, and just an overall great vibe! I moved away and our new vape shop is also ran by a woman. I am proud to say I took a leap of faith and applied for a job with them. I've now been helping run 3 stores for over a year. I never would have thought that was possible without this woman owned shop in MD paving the way and erasing the gender stigma with vaping.

I have freeMaX vape device that had functioned properly. I stopped in to get a different coil that…read moremight improve my experiences with it. The VERY helpful staff provided me with excellent advice for a new pod and coil that worked out WONDERFULLY. Now I enjoy me device with more satisfying vapes and a tank that does not leak. Thank you for a knowledgeable staff.

This place is Great!!!! Price customer service you can't beat it!!! I recommend to anyone who's…read morelook for Great people who will help you with all vape questions this is the spot!!:) .....

I can 100% say you won't be disappointed with this vape shop. Mr. Chang and Gary are very helpful…read moreand won't steer you wrong. They make sure to keep the shop well maintained, clean, updated with newest products, fair priced and on point. Their customer service is on top and they make sure YOU come 1st. Ofc they are here to make $ but they aren't pushy or disrespectful in any way shape or form, they make sure you are satisfied. I love how they don't try to act as of they "know everything" and when in doubt help you figure out what you need by doing the foot work for you i.e. looking up info about products, inquiring about different items if you ask. They even offered to order in certain things if they don't have it/normally carry it. Their dedication shows in how the store is managed and it's refreshing especially in today's world. One of my favorite things is their rewards program as well, free bottle of juice just for buying things I'm going to buy every month regardless, Sweet deal id say. ((Ofc you have to acquire a certain #of points but duh )) They offer a variety of salt nic, regular juice, multiple brands of devices and pods. This shop has killer customer appreciation, various different flavors, brands, levels of nicotine you name it. Why go anywhere else when you can be appreciated and valued, not go broke and not have to worry about being taken advantage of if your new to the vape world!?! My advice-go to Against our odds!!

Edit 8/11/20…read more I recently placed an order on Monday the 3rd and paid for shipping (better then standard shipping) and I've been calling and emailing them. I finally got ahold of someone and he was a complete asshole. First off when there's a issue don't be rude about it, he explained it wasn't their problem due to the fact "it left their facility" I know Covid has been an on going issue and I understand that but the fact I've been trying to call for days now and when I finally get someone on the phone I'm being spoken too with a condescending tone? I should be refunded my shipping I paid and at this point just be charged for the juice.... They have some amazing juice as I said previously in my post review years ago, I still had a issue with delivery and YEARS later it's the same damn thing. I'm from ny and I've ordered lunar harvest from the king of the cloud line up and it's amazing! Really wish the store was closer so I could actually go in! Check them out or online! Only reason I gave 4 stars is because of a shipping problem I faced the first time and now my current order is taking forever and it should of been here Monday but despite that they're amazing ! Go check them out!

It's a shame that this shop isn't closer to me because it's a great B&M! Not only is it one of the…read morefew B&Ms that does military discounts, but they have regular offers/specials for liquid. All their liquid is made to order, in house, in clean room. They have an great line of flavors that is always expanding to cater to their clientele. They are also one of the few B&Ms that opened because they are Vapers...respect. They're also releasing their own mod! Overall, the knoll is just a great place to go, hangout, and vape. They have my business!

1 October 2021, I Purchased a battery pen, OOZE TWIST SLIM PEN, paid $21 to make sure it was a good…read morelasting battery. Plus OOZE has a 5 year warranty. Went home registered the serial number, aka the authentication code on the OOZE website. Recently had problems with recharging the pen. Would not hold a charge. Note: this business is also known as Tobacco Shop, and they have a NO return policy. That wasn't a problem with me since the pen has a 5 year warranty. Went online with OOZE to get it replaced under the warranty, it would not accept my authentication code. Called OOZE they identified it as fraudulent and counterfeit. I filed a report with them on 3/27/22 for further investigation. Went to store yesterday to get a refund since it was a counterfeit battery, owner said "NO RETURNS". I explained to him his product is counterfeit and I was giving him the opportunity to refund me before I file a complaint. Nope, no returns he said. Went on Maryland business search to look up owner........nothing found. Why is it a growing problem with foreign business owners who have a "NO RETURN" policy? Maybe this explains it?

Closed at 10:07 when the store hours are open at 9 am online. Went out my way to come here just to…read morebe closed!!

Worst service. Worst owner. Shabby selection. Do yourself a favor and don't walk in. I am never…read moregoing back to 410 again. I have made several purchases at this shop. Just three weeks ago I purchased a Kind Pen, (Jiggy). It stopped taking a charge. Of course, there's a warranty, BUT, you have to go through the manufacturer and wait 4-5 weeks to get a new pen. So obviously, no one would want to wait that long for a new device. So he tells me he will replace it for me and deal with the warranty on his own.... Except for he still expected me to buy a new one. That defeats the whole purpose! Horrible customer service. The stoner girl at the counter is barely helpful and the owner is even worse! I went down the road and bought two new pens!! #bigmistake #huge #BYE410

Love this place. Nathan was the person that helped me. He's very polite and knowledgeable about…read moreevery single product and helped me get a discount for the loyal customer points program. I love the selection of Kratom and papers, hand blown glass and tapestry's. I have been a loyal customer for a couple years and i wont go anywhere else. You guys rock!

Awesome Vape shop with excellent, friendly, professional staff. As somebody new to vaping, I didn't…read moreeven know my vape took 3 batteries! Staff here helped me out, got my mod up and working and explained things in a way I could understand. I felt like I was talking to friends rather than shop owners which was a pleasant surprise. Great prices, very large selection and super nice store! Highly recommend checking them out.

Amazing place and great service! Friendliest and most professional vape shop I've been to!read more

As soon as I walked in I was immediately greeted with a smile and a wave. We chatted for a bit…read moreabout the vape industry, juices devices and he has a vast knowledge on products. I actually learned something! They had a good selection of juices and devices which I do like to see in a shop a couple of new ones which I always like. Very relaxing environment and I like their decor on the walls. You will see in the pictures. Good vape shop I will be back.

I have been shopping at many different vape shops around the D.C., Maryland, and Virginia area for…read morethe past few years. Some are so-so and some are the cream of the crop. Cloud Tech Vapes is the latter of the two. Great customer service. Friendly staff and welcoming atmosphere! They have a wide assortment of flavors and devices to choose from and the the staff is very knowledgable of all the products. The location could not be any better too. I live on Fort Meade and they are located right accross the street from the Post! No more driving for miles and miles (and getting stuck in traffic) for great service at a great price.