I took my mother there on a Wednesday afternoon to celebrate her birthday. It was quiet and we had the place to ourselves. We were given a little direction and pretty much left on our own. I selected a tea pot for $47 and my mother selected a jug for $40. Before getting started we asked if we needed to paint our items white as we both wanted that to be our base colour. We were told not to, and that once glazed the items would turn out shiny white.
I received a phone call three days later and picked them up the same day. This is where the disappointment began. The jug my mother painted is covered in bubble marks where the glaze wasn't applied smoothly. It's fairly noticeable and has a raised texture, but not so bad that it can't be displayed. The tea pot is another story, it is completely discoloured and has brown patches all over it. The associate who was the same person who helped us on our first visit said that it should have been painted white prior to glazing. When I brought up that I had asked if I should paint it white, and was told I didn't need to she admitted she had told me not to. She said she didn't realize it had aged. I expressed how disappointed I was as it's not very nice, and isn't something I would display. The response I was given is that there isn't anything wrong with it and that it's still food safe. I was told if I wasn't happy I could paint a new one. This isn't really an option, as I had taken my mother there to enjoy an afternoon together and am not interested in going back to spend 3 hours there on my own trying to recreate the same design. I requested a discount on it thinking maybe I could just deal with it and was offered 15% off on my next visit, I said that wasn't satisfactory to me and was then offered 20% off on my next visit. In the end I just took the items, and didn't bother with any future discounts as I am not interested in ever spending money there again.
If you want a fun afternoon, and don't care about the end result then it would be fine. However, having spent $100 including tip I had higher expectations for the finished product. read more