I got a flat tire during this latest cold spell. I contacted discount tire in colonial Heights and…read moremade an appointment. When I walked into the door, I was greeted by Heather who took great care of me assessed what was going on, showed me what's happening with my tire, and recommended some things to make sure that I was safe on the road. Heather did not try to upsell me. Heather did not try to pull the wool over my eyes. Heather was very honest and forthcoming. I decided on two tires and was told about the warranty that I could come by anytime to just make sure that the tires are wearing well and that there would be checks that are done periodically. That piece of mind was refreshing. I was told that the entire process would take about an hour to be done. 45 minutes later I was driving away happy as a clam. The amount that I paid was very comparable to others that I had checked in the area and I'm very pleased with the Service I received. When it's time to purchase my next set of tires, I will be coming back to discount tire in Colonial Heights. Their service was top-tier.

I've been getting tires here since this location opened. Sorry I don't know exactly how long that…read morehas been. Let's just say 5+ years or more. I have always had good service here. The fellas have always been friendly and not overly pushing "upselling" services or tires. I know what I want or need when I get here, so I don't really have the need for education or what tire I need. But I've watched the fellas and they don't seem to be upselling. I also shop around when I need tires. There is a big box store right down the street and another chain tire store. I always check their sales and DT always seems to be a few bucks cheaper. Going back to the service and the techs/managers. What I've seen though (in my opinion) is less staff but a crap ton of work. Now I'm not sure if this is a corporate issue (downsizing) or they just can't get or keep staff. But I'm pretty sure my observation is accurate. Service times seems to have increased from my past visits. Now I will HIGHLY suggest using the website and booking an appointment. That seems to help some. So big advice - appointment. I'm confident I will be continuing to buy and shop for tires here in the future.

I have been a loyal customer over the years. S&S Tire is very reliable with great customer service…read moreand good quality new and used tires at very reasonable prices. They have been in business for many years which that alone is a testimony of a great business! I highly recommend them.

They are very respectful. I have never had a problem with a used tire purchase. I just recently…read morepurchased 4 tires for my SUV the price was perfect now my Harry Potter rides so much smoother. Thank you for the help

This place was great! I ended up having to have my car aligned! I called into Leete's and spoke…read morewith a sweetheart named Tim. He informed me that I could come on in to be service. I did not have a wait and was serviced immediately! The employees that I encountered were very nice. I was back on the road in no time! I would recommend this place for all of your service needs!

I think it was overpriced for a tire repair. Customer service was average, not bad but not special…read more I wouldn't go back, but only because it was overpriced.

Dan and his team were incredibly kind and helpful during a stressful situation. After an oil change…read morein New York, I drove to Virginia and noticed smoke while idling. When I arrived, there was oil all over the back of my car. Another shop down the road told me I had a major oil leak and couldn't help. I then went to Midas, where Dan quickly found the issue--a loose drain plug--cleaned everything up, and refilled my oil. There was no leak at all. I'm so grateful for their honesty, efficiency, and genuine care for my safety. Thank you, Dan and team!

Called a few hours after my missed appointment to reschedule a state inspection. They were very…read moreunderstanding and made no issue with having me seen the next morning, got in early and was out in 20 minutes. Had a bulb that was blown, a notorious issue for my specific make/model, would have failed if i didn't have the spare on hand. Was able to get it installed with no fuss. Excellent service with kind employees.

Folks I've seen past reviews but I have to say that during my visit that wasn't the case for me…read more First I made an appointment online the day before and clipped a $30 coupon for my wheel alignment service I wanted. About two hours after making the online appointment a staff member called and confirmed the appointment. I got to the store about 10 minute before my time. It was an early appointment - midweek and the store didn't seem too busy. The young lady Naomi greeted me and checked me in very quickly. I left the truck and went shopping nearby. A little bit over a hour later my truck was done. So again my experience was absolutely fine. I think I was in and out very quickly. Maybe the reservation helped that - not sure. My bill was fair and that coupon I clicked online - Naomi made sure that was applied without me even asking. I do recommend this location and I would go back if the need arises.

I arrived at this location at 9:25 am, i was warned that it was a 4 hour wait for state inspection…read moreso that mean approximately 2:25 pm leave time. I am just now leaving at 4:59 pm for a state inspection. I commend the guy at the front desk for his immaculate customer service when he was being pulled into 2 different directions all day however the inspector here either needs help like an extra inspector or to find other employment. Highly do not recommend if coming for state inspection nut for anything else you are out less than an hour.

While I don't shop at this location often, I recently visited to fill up my gas tank. The parking…read morelot situation is a bit of a mess but can't beat the club prizes!

This pertains to the Pharmacy. Since 2019, I've been getting my prescriptions here. I'll say at the…read moreoutset, the staff are wonderful! My issue now is the new pharmacy system and procedures they are implementing, ostensibly from Corporate. I have peripheral neuropathy and a history of syncope, so I would do curbside pickup. I would get the text that my prescription was ready, I'd park in a pickup spot, call them, and they'd run it out to me. Well, not anymore. You have to use an app to schedule a pickup now. The app is clumsy and difficult, and requires a credit card number. I can't walk through the parking lot, let alone through the store, and I don't have a degree in computer science. I'm also wary about the CC info floating around. I'm looking for a new pharmacy, unfortunately. Again, the people are great, no reflection on them.

Very disappointed with the customer service here. I ordered tires and got all the financing done…read moreand set up an order the tires. 1 month later, still don't have the tires. I message the owner/manager and it would take him a few days to get back to me and not even with an answer. When I would come in the store to get update, he would brush me off and says it's not here maybe it will come In tomorrow or the next day. If I ask a specific questions, I would get the whole I will call you when they get here. Is customer service to hard to ask for? If it was going to create issues when ordering the product, let the customer know. Instead of keep telling them to wait and wait nearly a month and still no answer.

I ordered some tires through the owner Clyde and paid him $1200. It has been 2 months since then…read moreand he kept pushing it off week after week and I still have yet to receive any tires and he is denying me a refund. this establishment is very unprofessional. Clyde is scammer. The tires he sells are 10 years old and not in compliance with DOT. If you care about your safety avoid this place at all costs.

My car wouldn't start, and I had a flat tire. Once I got a jump, I took the car over to dave's. Boy…read morewas I glad I did! They immediately took the car back to the shop. Within ten minutes they told me they could inflate the tires and that my battery level was low. I asked them if they could replace the battery right there and they said of course. It took about half an hour for the battery to get delivered to the shop and for them to replace it! I was out of there in less than an hour. Seriously great service by these guys. They get you in and out quickly while performing high quality service on your car. Highly recommend this place for an auto repair shop.

Outstanding, personal customer service, excellent repair work, and quick turn-around…read more We called Dave's from Fairfax to help with my elderly mother-in-law's car down in Petersburg. Rich arranged to tow her car to the shop, diagnose the problem, and fix. He called me to let me know her car had also gone out of inspection, so he took care of that and a few other problems as well--keep in mind, he did ALL of this before ever even asking us for a credit card #, just based on our phone call. After, he drove the car home to my MIL, then took her back to the shop so she'd know how to get there when/if she needed anything else done. Felt like we had a member of the family helping us. Everything was taken care of long-distance at a very reasonable price. THANKS!! Bill & Mary M, Fairfax, VA

Terrell/Carolyn Roach, special thanks to Goodyear for having great leadership to run this store in…read moreColonial Heights. My mother had a situation with defected tires that still had plenty of tread and very low miles on time. Low and behold I never meet this manager by the name of Troy that runs this store but he called me back the very next day early in the morning so he could find out what I needed as a customer. I can honestly say after explaining everything he should nothing but hostility after hearing the situation. He kept his word in every sequence by getting in contact with Corporate or the Goodyear plant to advise the what occurred. He gave me and my mom reassurance that everything will be alright due to the defected tires situation. He called us back in a timely manner just like he said he would do. Everyone please take the time to support this store and show nothing but major love as you deal with the Store Manager by the name of Troy. He made my mother happy just in time for mother's day. As a Corporate office please take the time to represent your company managers Goodyear by doing something special for having such a great professional, manager that keeps his word and shows nothing but hospitality to bring Goodyear the numbers and quote they need to me for the year or quarter. Please show your people how your appreciate having such great leadership at your stores. Alot of customers take the time to complain, be negative and do what it takes to get people in trouble. No one has a heart to be honest and show how they appreciate the good someone does especially when it comes down to leadership. Some refuse to deal with customers like they are superior because they run the store. I can't say nothing bad about this store that Troy is in charge of, so please let's not take this message I wrote for granted and take heed to every word and let's do for Troy and continue to support this store customers and with telling others.

My husband and I were heading out of town for a long weekend when we stopped for gas in Colonial…read moreHeights. At the pump, we realized our back tire was almost completely flat! We drove to this Goodyear Auto Center to see if it could be repaired. Unfortunately, after removing 2 nails, it was determined that it couldn't be fixed. A new tire had to be brought to the shop from another source. We had our dog with us, and so spent the next 20 minutes or so walking around the area. We headed back to the shop and the manager was kind enough to let us bring the dog inside (so we could sit down). Soon the car was ready. Start to finish it was 90 minutes! We were so grateful to the staff, Lawanda Hill, Hunter Wemmering, and others. They were so professional and compassionate. I would highly recommend this place to anyone, and will go there for our future tire needs.