They were awesome to work with from beginning to end. I have never had such a great experience…read morebuying a vehicle! Rob Gott was all over it, reviewing all incentives and offers, checking other locations and then finding the perfect vehicle, right in Smyrna! Owen Bach handled everything quickly, there were plenty of gadgets and features to explain. He was very knowledgeable and helpful through the whole process. Can we all agree...the financial person at the end is "normally" the worst? Well, let me tell you!!! Laura Schafer, in finance, is an absolute DREAM to work with! She listens to your needs, explains the options available, makes recommendations, and keeps it moving. Quickest and most painless experience EVER!!

Purchased a jeep here Saturday, the wrangler sold itself as it's our 4th one. James ours salesman…read moredid a horrible job I did more of this sale with the sales manager, I had a commitment with my grandson Friday evening so I put $500 down to hold the jeep and picked it up Saturday. It's used and the key fob batteries needed replaced and I texted James before we arrived to pick up the Jeep could you please make sure fobs have new batteries, I was told I'd have to go to service for that but I gave this man advance notice and still had to buy new batteries. Next the Jeep had a aftermarket gas cap but only one key and was told Smyrna hardware cuts keys, next was the insurance issue I've never left a dealership where this issue wasn't addressed before leaving. James says just take a photo of the insurance card when your insurance company emails you one, so we do that it's not acceptable from the finance company so now I had to get a .pdf file to email him. We only financed a small amount to get running boards included in the deal I guess they didn't believe I was going to pay cash but did include running boards if I financed a portion. Then we find out there is no key for the spare tire wheel lock, contact James and reply once again is that's a service department issue. Service department is outstanding, they removed the locking lug and are ordering a locking lug and key to replace the one they took off and we've used this service department many years with prior Jeeps we own they know us by name when we walk in and always treat us great. I truly don't understand what James did to facilitate this deal other than makes excuses as the deal was basically closed via the sales manager. So I paid for batteries/keys did all the leg work to make sure the finance company got proper insurance information, wife took the jeep to service to get wheel lock taken off and they will replace it. (If sales ok's it) I've have purchased many vehicles here since it was BCP and one Wrangler and a Grand Cherokee since it's been IG Burton, boy I miss Rick Arlota now there was a salesman who understood customer service. I can't believe even in the sales department you don't have new batteries for key fobs, James could have ran to Smyrna hardware and had keys cut while we where in with the finance guy, he also could have told service about the locking lug and setup a time for us to go in and have it taken care of. We had actually told him we've always handled insurance before we even left the dealership and he said just send me a picture of your insurance card. Let's hope we can get those running boards installed now, I don't believe any of this was to much of an expectation on our part. It's not about the $23 I spent at Smyrna hardware for 2 batteries and to have 2 keys cut, it's about treating customers like you value their business. This was like a self checkout at WalMart. 4/20/26 edit So on a bad review your solution to this bad review was call us instead of reaching out to my wife and I. This is exactly what I mean when it comes to customer service and showing your customers that you value their business which you clearly do not. I may continue to use the service department as we are local and know a few of the people who work there and know them on a first name basis and they do look out for us. I have purchased vehicles from that exact location for over 30 years when it was Rothwells/BCP/IG Burton, it's no longer the local dealership that's part of the community. I understand your in business to turn a profit but you've lost a lot in how to and respect customers along the corporate path. More WalMart self checkout. 4/21/26 General manager did reach out to us briefly but during this communication he stated I only have a moment and end result was we will buy you the wheel locks and give you a free oil change in compensation, but I was put on a time limit in which he had to deal with me. If you don't have 5 or 10 minutes to deal with a situation whats the point ? 4/25/26 No confirmation of any wheel locks or any communication about any resolution. Apparently there is no communication between sales and service department. I more than likely could call the service department and they would resolve this as they have always been very accommodating to us but the point is I shouldn't have to. In the end we got a low mileage wrangler for what we expected to pay but this dealership has horrible customer service, I still have the wheel lock in my amazon cart. 4/27/26 So they have offered us free oil changes as compensation which is something because I've already purchased everything myself, yes I'm a pain but this was a relatively new wrangler with 5900 miles on it. Maybe it's because I'm a boomer and my expectations are higher, to me none of this should have occurred in the first place. So if you have no issue going through the self checkout on a major purchase in your life you can go here. Mr Burton did reach out to us.

Ok searched near and wide for our vehicle. Finally found one that carguru and other sights rated…read moregood deal or fair deal. Soooooo we traveled up to Delaware from Virginia Beach to buy a car. And by the way wanted to do it in one day. Left Va beach and called the dealer to ask to have all set to go. Most dealers will try to nickel and dime ya. See an earlier review with buying my daughter a car. One star experience. We also were looking at a different dealership. We drove up with our dog. We walked up to the car and the salesman, Glenn, had it opened & ready to go after greeting us. Great customer service! Gave me the key. And me and the wife were off for our test ride. THE DEALERS WATCHED OUR DOG ABBY!!!!!!! The Finance Mgr, Howie, was no pressure as he professionally presented the different options for their warranty packages. Overall a very professional & awesome experience in every way!! Highly recommend!! Final process which takes other dealers, hours, took about 29 minutes and we were off, back to Virginia Beach! Great experience!! Great customer service! (Unlike last experience- see my last review .) Willis Chevrolet is a five star. FIVE STARS!!!!! If we could give more stars, we would!!!

Had a great experience with Ron and the service department. As apprehensive as I was I found this…read moreto be an absolute great experience. Service done right ....right down to the final handshake.

Roger Brown was our salesman very professional Quick, easy and knowledgeable. I would highly…read morerecommend him. It was a wonderful experience buying our used Ford truck from Roger Brown.

Even with having the first appointment expect to wait 2 to 3 hours for a simple oil change and tire…read morerotation.

I think they good dealership I like this dealership u can get a car and put ur payment down then…read moreleave off the lot I like this dealership a lot they have good customer service I like that

They are there, they swap my premium speakers for substandard parts, I hate them…read moreI will never go there again. No one should go there

Outstanding service provided in a highly professional manner. Moving forward, this establishment…read moreshall be my sole choice for their exceptional service. Appreciation goes out to Jeff for his excellent work!