WARNING: HERTRICH NISSAN OF DOVER…read more Hertrich Nissan of Dover replaced the engine in my 2019 Nissan Titan in Dec 2024. Now the valve cover and timing cover gaskets are leaking due to their work, and they refuse to fix it. I spoke with Micheal, the General Manager, who was rude and dismissive. I also wrote directly to owner Fred Hertrich, but he has never contacted me and keeps passing me back to the same manager. Posting this to warn others: this dealership does not stand behind their work. Think twice before going here.

They need to do what they say, I called my salesman 10 minutes after I pick the car up to tell him…read morethat there was something wrong with the vehicle then I got scheduled to go to the service department to see what it was naturally didn't hear nothing or didn't feel anything. Well, it was a Chevy Tahoe, which or notorious for motor mounts going bad but they had no idea bottom line is they would not fix a somewhat danger situation to drive a vehicle in that condition. I do not recommend Hertrich Nissan for your car sales needs. Not trustworthy in my book!!! And that service department.... pitiful.

Not a good experience and bad communication. Trusted the shop because I knew one of the managers…read more After my car got broken into in April I brought it to Preston auto body of Dover and it sat for about 3 months with no updates (not one call the entire time) left exposed to weather without any crash wrap on my drivers side window, and was poorly cared for. When I finally got it back, the work was rushed and sloppy--vinyl color mismatch, vinyl bubbles all over the roof, scratches from removing my rear louvers, dents on passenger rear panel, loose seat cover, and a slice through my windshield molding. Promises to fix issues are potentially taking longer than a month, or pushed off entirely because now calls are never being returned by the shop manager after I brought all these issues to light. Very unprofessional in my opinion.

The repair on my Wrangler 4xe was quick, hardly any waiting time, and it's running perfectly now…read more The staff was friendly and explained the problem clearly.

Several great experiences at Winner! The sales staff is super friendly! All of them! Lisa, Alyssa,…read moreCorey! Technology and Subaru Trade up Specialist Tiffany has got your back on all your tech questions! Wendy is also amazing! And when you're done, the service team is top notch to take care of your new and even old Subaru, like mine! Huge thanks to everyone who's had a hand at taking care of my car! Carol, and Brooke will get you into the shop! Mark, Russell, Christine, Josh and Jerry got your car covered! It'll be treated like family! I love this place. Everyone here makes you feel welcome and that you're gonna leave here satisfied! Your safety is #1 here. All health safety protocols are followed. Hand sanitizer at the ready, masks worn inside, and social distancing per guidelines! I hope you have a great experience like I have every time I visit!

Winner Subaru Services - Schedule at your own risk…read more I canceled my appointment with Winner Subaru and valet services, and I doubt that I will schedule any service with them in the future. Winner Subaru initially overbooked the valet service and requested that I change my service date from Wednesday to Thursday. However, the valet service did not arrive at the guaranteed time or at the rescheduled time on Thursday. Winner Subaru is unable to manage or provide the simple service of scheduling their valet service. Winner Subaru's lack of attention to service details is concerning. It is likely that Winner Subaru overbooked the technicians and mechanics as well, resulting in poor service and a lack of quality in the work performed by them. I contacted Winner Subaru to schedule the first service on my Subaru Forester. The service advisor was helpful and informed me that the valet service was complimentary on your first service visit with Winner Subaru. I decided to take advantage of the valet service and scheduled the appointment for Wednesday. On the Tuesday prior to my appointment, Winner Subaru contacted me and explained that they had overbooked the valet service and wanted to know if they could reschedule me to Thursday. I confirmed that the valet service would pick up my Subaru at 9:00 AM on Thursday, so I agreed to the change. On Thursday at 9:45 AM, I received a call from Winner Subaru informing me that they were experiencing difficulties with their valet service. However, the individual was on his way and would be at my home in 40 minutes. At 10:50 AM, I called to inform Winner Subaru that the valet service had not arrived at my home. I was informed that Winner Subaru had just contacted the individual and that he would be pulling into my driveway in a few minutes. At 10:56 AM, I called to cancel my appointment and valet service. The valet service had not arrived, and I was informed that the individual was 5 minutes away and would be pulling into the driveway in a minute.

I think they good dealership I like this dealership u can get a car and put ur payment down then…read moreleave off the lot I like this dealership a lot they have good customer service I like that

Bobby thank u for all ur help on Saturday morning 9/30/17 My son is very happyread more

I went there so stressed out, been in an accident and needing a car asap. They were great, making a…read moremiracle happen is saying the least. Veronica is the best, she worked on this deal for two days and was able to make it happen. And the car has been one of the best cars Ive ever owned, I have nothing but great things to say about this place. It took all of my stress away and left me with hope and being able to breathe again. Thanks again for making my life less stressed and helping me not lose my job. You guys are the best!!

Jabi was amazing. With the whole process from me and my husband changing our minds and bringing…read moreother cars from other lots. To finally decide on one with options. This is an amazing place to purchase a car. The owner and staff are willing to go out of their way to help. Will go back again. Thanks so much guys.

Great company. Employees worked around the clock to make sure my truck was ready for the fall and…read morewinter roads.

My father an I came in looking for a new car and Jacob, our sales guy, took great care of us…read morethroughout our entire experience. We ended up going with a 26 MDX and pleasantly enjoyed our experience. Jacob was friendly, informative, and gave us the time we needed to have a comfortable purchase experience. I would come back, and Jacob would be the guy I would go to first. Thank you!

I bought my 2010 Acura TL in June 2011 at a dealership in MD but I have only taken it to Price…read moreAcura for service since. I have never had any issues with my car besides the normal upkeep. I just recently moved to Cali and I'm not going to lie, since I love my car so much one of the first things I thought about was how much I was going to miss Price Acura! I think their prices are fairly good, service is good. I just don't like the fact that most services you have to drop your car off in the AM and pick it up in the afternoon. But depending on how much you're getting done they do give you a loaner. Also, I bought tires from them(Price Honda) and I guess the guy gave me performance or sports tires(whatever they're called), even though I told him I wanted something fancier but reliable and they wore down in less than a year so since this shouldn't have happened Price Acura gave me better, more reliable tires at a discounted prices and when they made this offer I had already put my stock tires back on and didn't plan to switch them out until summer and they still honored their offer months later.

While 300 miles into a trip to Virginia Beach the Check engine codes came up on our new Land…read moreCruiser. We stopped asap which brought us to ig Burton Toyota and on a late Good Friday afternoon they ran diagnostics for us and got us on our way. Many Thanks to Doug and didn't catch the main service man's name.

I had my Camry serviced today. To change oil, spark plugs and a tire monitoring sensor it took…read morethem3 1/2 hours. They claimed I had opted for dropping off the vehicle in my online reservation, which I didn't do. I will have to think twice before having my car serviced at I.G. Burton Dover again.

A follow-up to my last write-up, and more proof this is a 100% con-artist group. The vehicle in…read morequestion comes up multiple times at different prices and listed in different states (Wisconsin is a heavy hitter), but the car is always photographed in front of the same bungalow house. And other cars are listed multiple times at stupidly low prices. Stay away from anything listed on Trovit or americanlisted.com websites. As I mentioned the seller said he was out of the country and couldn't show me the vehicle, but to coordinate payment and delivery with Capital. If I didn't like it I had 7 days to return for refund. Yah right. Well I got a callback from "Michael" at Capital, of Indian Asian descent (not stereotyping, just a data point), and he asked how I would like to arrange payment. I told him I had questions first and oh by the way, how do you know which car I'm inquiring about? Note...in my v-mail I left I specifically did not mention the vehicle and only left my first name and number. He said because you left me a v-mail. I told him I didn't reference the car. His answer: your name is David so I assumed you are working with the seller David Wiebes. Obviously they are connected and communicating, one is the setup guy for the other. I asked where the car was located to see if he would say DE or WI. He said in DE. I confirmed the address but didn't tell him I knew it was a phony address. Told him I live nearby and would like to inspect the car. He said I'd have to arrange that with seller. When I said the seller is out of the country and that wasn't possible, he said he would contact the seller to get permission. I knew this would go nowhere after that, he knew it too and was trying to move on. I questioned his business, as it's advertised as a shipping company despite the company name. And there is no public internet address and doesn't come up on Google. The seller sends a direct link for you to access. He said he has a business license and could provide that. Of course I had to ask how I could get it so he gave me an email address. I also asked for a copy of the title, since if the seller is out of the country and Capital would be selling the vehicle as a proxy, Capital would have the title. Sure, no problem. Sent email to seller saying he would be contacted by Capital to approve the inspection. No replies from either party after 2 more attempts from me. Is that enough? Pass this info along and this isn't just for car purchases. Apartment rentals are set up this way too. If the price looks absurd for the pictures and story that's given, it can't be true.

So far it has been interesting to work with them. They have returned a call, however to look at a…read morevehicle I have to make an appointment with the owner of the car who is out of the country. I am patient and hope this works out. Google earth only shows their location as a warehouse, no cars in a lot. If I end up with the car of my dreams at the price that they are advertising and it is as described by the fellow I talked with on the phone I will give six stars...