Amazing service!! Minimal wait time with friendly,…read moreknowledgeable & experienced techs. The shop is clean & well organized. The quality of work received is well worth the price. This is a place with value & integrity. I highly recommend & FYI my standards are high :) - signed J J

Ford explorer 2022…read more Had a bad accident with my ford Wheel & rotor ripped off, subframe heavily Damaged- the car did not sit straight on the lift 3 rims all cracked and more honestly it was looking like a total loss. I took it to a shop (I Wont be saying the name) but they somehow messed it up even more (attempting to fix it) - engine practically disassembled everything disconnected , they also stuffed every part they took off in the back like sum trash bin and mixed all parts together but nevertheless that didn't stop caliber collison from fixing and getting it back on the road including the fact that the car runs and drives just like the day i bought it!!! Not to mention the customer service they will go out on a limb for you without thinking twice, super friendly and understanding if you are worried about your vehicles well-being and how will employees will treat it - read this review and visit calibers collision milford this place will definitely be for you Absolutely Incredible.

The tech who came out went above and beyond to take care of me and my mom. We got a flat in…read moreRehoboth Beach, DE which is 2 hours away from where we live in Annapolis, MD. After calling Geico roadside assistance, a Carrillo's Auto employee came out to switch out the flat. Minutes later we discovered our spare tire was flat as well! Luckily it wasn't punctured, and he took the spare tire a mile away to Wawa to fill it up with air so we could safely drive somewhere to get a new tire. The tech went above and beyond to make sure we safely got out of DE!

The quality of the work at this business is excellent. It exceeded my expectation. They did an…read moreamazing job on the repair on my car

Great personalized shop! Love supporting a local small business. Took the time to make sure my Jeep…read morecame out perfectly!

Highly recommend for affordable body repairs. This team was able to fix a 12" scrape down the side…read moreof my car within a couple days of our first contact. They even cleaned my very dirty car up for me before I picked it up. (Sorry guys!) will definitely return the next time I need a repair!

My car had front end damage due to being hit by a deer back in November. Initially they were good…read moreabout communicating with me regarding my repairs, but when I needed a factory direct bumper ordered and put on, everything changed. I would call and leave messages, never getting a call back, and when I did actually speak to a person, I was told they would get the manager to call me back. I never got any phone calls back from the manager and when I did get the occasional call back from the receptionist (who was very nice) I was given excuse after excuse as to why the part had not been ordered yet. This goes on for 6 months and it wasn't until I got my insurance company involved and they contacted the general manager, that anything got done. Once the part was ordered it was going to be pre-painted so I only had to drop my car off for one day. I never got a call that the part was in, I had to call them to verify and I had to call them to set up an appointment to get the bumper put back on. Finally on June 1st it got done. I called yet again to confirm that my car would be ready and they would leave my keys either at service desk or under the mat since I could not pick it up after hours. I had to get someone to drive me down after work and THANK GOD they did not just drop me off because my car was no where to be found. I looked everywhere and could not find it. Because the sales department and the collision center are separate, no one there could help me. After walking around for 20 minutes I finally found the car...IN THE GARAGE! If the car is finished, you don't leave it the garage. I had to rearrange my day at work and find another ride to hopefully pick it up tomorrow. I would not recommend this business for car repairs to anyone and I won't be bringing my car to them for any services in the future.

I had a vehicle with minor damage to the front bumper from a slow-speed collision that required to…read morethe front bumper case to be replaced and a daytime running light to be replace. I was also intereted in having a small dent dealt with in the rear driver-side door. I was not using insurance, rather I told them I was going to pay out of pocket. It took over a month to get an appointment to see an estimator, and when my appointment time came he walked around the car taking pictures for 5 minutes, then said he would be in touch. About a week later I got an estimate for over $10,000. He added things to the cost for which there was no reason to add, such as a brand new radar system for the autonomous braking radar. That radar sits behind the grill, which had no damage at all. He also tacked on paint blending with the front door and rear quarter, which elevated the cost added for the small dent. After receiving the estimate I asked him about what he had added and why, and asked him to revise the estimate to be more in line with my specific needs and requests. Since then a couple weeks have gone by and he has made no effort to get back with me. Complete radio silence. So my experience with going to Hertrich has been a complete waste of my time. Perhaps others going there and using insurance have a different experience, but I cannot recommend them to anyone, especially those paying out of pocket.

Professional quality service! They were on time and completely provided the necessary adjustments…read moreto the detailing.

I have now brought my car in twice for detailing, and the results have been phenomenal both times…read more Reasonably priced services, and the owner is SO kind, responsive, and knowledgeable about his craft. He takes pride in his work and does an amazing job!

I purchased a used vehicle from Hertrich's about 6 weeks ago. I was tradeing in a car for a pick…read moreup. They gave me a GREAT deal on my trade-in, and the sales process was quick and simple. There was some back and forth negotiation, just because I was trying to get the best price possible, but even that part was easy. When I test drove the truck the check engine light came on and off once. The salesman said that I would have 30 days to get it taken care of should it happen again. Sure enough it came on after about a week, even though the vehicle was running fine. I called and took it in and they worked on it, reset the light, etc, with no problems whatsoever. As happens with these things, since there was no obvious problem, the light came on again. Once again, they took the vehicle and did an absolute ton of work to it, replacing the catalytic converter (a hugely expensive job) to make sure the light didn't come on again. It hasn't. I'm old enough to have dealt with more than my share of car dealers, and this place is BY FAR the best I've ever worked with. They truly understand about service after the sale, and retaining customers. I'll buy all of my vehicles here from now on.

Found a 2016 4Runner that I wanted and made the 2 hour and 15 minute trek from Lancaster, PA…read more Worked with Mo Jbari. Really nice guy in person! Kept things moving for us and had some nice convos while we had to wait for the car to come back from clean up and then when we were waiting on the finance guy. The next day when I was transferring my items from my old car to the 4Runner, I noticed the auto feature for the driver's window did not work. I didn't have my phone on me at the time to take a vid. I remembered a few days later when I used my window again (it's the middle of the summer in Lancaster so I have not been putting my windows down) and it was acting up. I shot Mo a video so he could see the issue and just said hey I'm sure you understand that I'm not gonna drive 4 hours round trip just for them to look at it and likely another 4 hours round trip if they needed to order parts. So I said I'd like to take it to my local Toyota dealership where I get my cars serviced and then just send them the invoice for the work and to let me know if that would work. Mo's text said "Hi Seth, you bought the car last week and you knew the 2016 4Runner was sold as is. I also shared with you all the work that has been done prior. You also inspected the car twice - at the detail shop and when you took it on a test drive. I will talk to my used car manager tomorrow but l am sure he will say the same thing." That's how you talk to a customer???? That is wildly unprofessional to immediately blame me. Had he said something to the effect of "Hey Seth! Unfortunately the 4Runner was sold as is, and you didn't purchase any warranties, so that is not something that we'd be able to cover. Sorry!" I would have completely understood that. I get it. But to send a text like that to blame the customer for not making sure everything on the car worked? That's the technician's job when inspecting a used car! I was a Honda mechanic at Jones Honda for 12 years and know all the ins and outs of how dealerships work, specifically used car checks. I text Mo back and encouraged him to treat customers with a little more respect in the future. I wasn't asking for much, just thought I'd throw it Hertrich's way and see if they would help me out. The 2.4 out of 5 stars on Yelp makes complete sense now. This seems like the classic salesman case of once the deal is done, they don't want anything to do with you!