I stopped by their offices after having breakfast across the street to inquire about a repair. In…read morethe office was a man and a woman who really weren't very helpful. upon inquiring about the repair the woman began writing my info down and informed me that someone would call me. I had to push to inform them about what my needs where and what their terms would be. At that time the man walked over and asked me a few questions about the repair. Upon answering the questions he began to walk out of the office without ever truly responding when I realized that he was holding the door open for me to leave. Wow, no introduction no explanation of the fees, how payment is to made or anything. Not even a thank you for choosing us. It was pretty bad customer service. Long story short I would have given them 1 star except that the actual repair man was very nice and accommodating. He explained all he needed invited me to watch the repair if I wanted to save money on future repairs. Funny thing is when I went into the establishment to inquire about repair the lock I also wanted to inquire about having an opener but based on the treatment I received I decided it would be worth it to do it myself rather than spend money with a company that doesn't appreciate its customers. Update : The reply from the establishment attempts to discredit me because I don't review often. I find that the frequencies of my reviews to be irrelevant. What is important is that I felted so moved by the experience that I was compelled to write. I reiterate that the serviceman was nothing short of a gentleman and a pleasure to do business with. This was not me feeling leaving the office and I expected to be treated worse by the field tech. This was not the case, making my treatment in the office even more appalling. The purpose of my review was to inform the establishment that I did not appreciate the way I was treated. Perhaps it was an oversight related to being busy or failing to realize that while you do this everyday this was my first time in the office and a little more time could have / should have been taken to explain the process. What really made me mad was that the individual I was dealing with simply walked off / out the door while speaking to me and left me standing in the office mid-sentence.....no one even thanked me for using their services......

Do not ever use Metropolitan Garage Door. Never. Not under any circumstances…read more Metropolitan installed our garage door and our garage door opener in 2006. In 2012, the large center coil snapped and the door literally came crashing down. It was terrifying. They were responsive and came out the next day to temporarily fix it, but then it took another week for the full repair because they had to wait on parts. The repair was done for free, because the door was relatively new. I appreciated that, and until yesterday, I would have been happy to recommend them to anyone. On Tuesday evening, I backed out of the garage and pushed the button to close the garage door. It started to come down, and I watched the cable on the left hand side come shooting out. This was followed by the entire left side of the door falling down off the track. The door was solidly jammed, on a diagonal, with the left side out of the track and only the arm from the garage door opener holding it up. Luckily my father was visiting and he disconnected the garage door opener, and managed to manually close the door (partially). It was still at least three feet off the ground on the left side, and it couldn't be locked in any way. Not good. First thing Wednesday morning, I called Metropolitan on my way to work. I explained the situation. He told me that this is quite normal and he'd have to look up my paperwork and call me back. He called me back about 15 minutes later and confirmed that they'd installed the door in 2006, realigned it/oiled it in 2009, and replaced the coil in 2012. He said he had no explanation for the fact that it's fallen twice in less than a year, unless I'm "overusing" the door, or maybe I'm "misusing" it, but he'd send someone out to take a look. I said that I'm usually the garage door normally, but I was getting on the train, so I really couldn't argue with him about that. He told me he'd call me after his guy had determined the problem. Around 10am, my nanny texted me to say that the garage door guy had come and was very nasty to her. He closed the door properly and told her not to touch it because it was dangerous. He said he couldn't fix it and he'd be back "sometime next week". Then he left a receipt that said he'd been her for an hour, when in reality, he was here for less than 15 minutes. I was tied up with work so I gave the information to my husband, who called them and was told they had to order the part, but they'd have it fixed this week. Okay fine. This morning, I received a call on my cell phone. As soon as I picked up the phone, someone SHOUTED at me "what did you do to that door?" I was completely lost, and had to ask twice who the caller was. I still don't have a name, but I know it was Metropolitan. This person then proceeded to berate me, telling me that my "story" doesn't make sense, that I "obviously jammed something into the tracks to break the door" or that I "took a wrench to it". (Note: I am not proud to admit this, but I wouldn't recognize a wrench if it fell on me). I explained that I did nothing but push the button to close the door and the cable snapped. He yelled and ranted and raved at me for 20 minutes - telling me that these things don't happen, that he has 40 years of experience and he know that I did something to the door, that I'm overusing and misusing the door (how does one misuse a garage door, incidentally?), and that I have no idea what I'm talking about. I told him over and over what I did and what I saw to no avail. He said he would send a man over this afternoon to SHOW ME what I must have done to the door. At this point, I legitimately thought the man was crazy, so I told him I no longer cared what he thought and I just wanted it fixed, which my husband was told would occur this week. He screamed "I TOLD YOU I CAN'T GET THE PART UNTIL NEXT TUESDAY!" Then he said he wasn't dealing with me anymore and he hung up on me! I was so upset that I was literally shaking and I almost started crying. I called Door Boy in Berkeley Heights at 11:30 am. By 1pm they were here. By 2:15 pm, the door was repaired for $170. The repairman told me that the problem was that the center coil didn't have enough tension on it to support the weight of the door. The lack of tension caused the cable to loosen, and made the door come down unevenly. When the door dropped unevenly, it cause the cable to jump off the pulley. This was the result of the coil (which Metropolitan installed last summer) not having enough tension; it had nothing to do with the way we use the door, how often I open and close the door, or anything else I do. It was the coil! I will be calling Metropolitan tomorrow to let them know that they can keep their part, their recriminations, and their attitude because I will not be using them again. I will also be telling everyone I meet this story, because no one should be subjected to that kind of abuse over a lousy garage!

These guys are great! Joe and son were here today…read more Assested the problem and fixed it very quickly and efficiently. Highly recommend KJK Door Systems. EB , Flemington

Doesn't return messages, was used by new home builder for home we bought and doors are installed…read morepoorly, don't open smoothly and tracks are uneven. Had to call another installer to fix. Would never suggest to use.

Really impressed. Garage door lock was misaligned. Charlie saw the problem and fixed it on the…read morespot for a very reasonable price. This is a teriffic service. Exactly what you'd expect from a Navy vet.

We requested a quote when our garage door suddenly broke down. Charlie was prompt in his response,…read morecame out early next morning, gave us a good estimate and finished work on the same day. He was professional and work done was great. He answered all our questions and was very helpful. I'd recommended him to anyone who is looking to have their garage door installed or fixed.

Very Satisfied with the work Done. Bought a new lift master opener…read more Brandon was Knowledgeable and did excellent work. We ran into some bumps in the road due to a previous installation and a small door opening and more. He went the extra mile to resolve the issues and make me happy at a reasonable price. He did not try to upsell me with things I didn't need, Kudos to Leslie the office manager as well. Ted

The spring on our elderly pull up garage door broke. The wheels also fell off the track. After…read morecarefully researching online reviews on Yelp for local garage door repair companies, we reached out to Doors Done Right. The repair was scheduled two days later. Technician Scott B. showed up early in a well-stocked work van, and quickly got to work. Scott B. was proficient, professional, and personable. 40 minutes later, the garage door was gliding with ease. The price paid was fair for the quality of the work rendered. We look forward to having Doors Done Right Back to install an automatic garage door opener. I highly recommend this company!

This is a first date operation. I have had issues with one of my larger doors for sometime and was…read moreat my wits end. Called Drozic on a recommendation and spoke with Mark. He came to my home (at the end of a busy day) and diagnosed the issue. Now that is what you expect, right? Well, I have had "supposed experts" before come provide their diagnosis and found myself seeking. What made Mark's different is that he did not offer his fix on the spot, but rather asked to do his due diligence first, before providing a "fix". End result, a insightful and researched plan which yielded a "10" fix! Mark and the team at Drozic has my full endorsement, if you are looking for reliability and expertise...I would make the call.

Nothing but praise for Drozic Doors - my old garage door's springs were way out of balance - they…read morecame when they said they would, replaced the springs, all cables, and rollers. Adjusting the whole thing so it's easy to open or close manually. I'd highly recommend this company.

Jonathan was on time and very polite. He quickly assessed all 5 things that we needed fixed and put…read morein the hard work to get them all fixed and fixed right. We were VERY pleased with the results.

When I called, I explained what needed to be done and was given an accurate quote. The technician…read moreJoesph H was very professional and explained everything he was doing throughout the process. The worked that was done and the quality was great. I recommend them to help with small jobs.

We have had james install a new roof on two different houses. James was good on the initial install…read moreon both of my roofs. We have had issues with leaks in the current roof. We did have issues with him being unresponsive and not returning calls. James did end up correcting the situation and would still hire him.

I met James and he was on time personable and professional. Once James did the assessment, he told…read moreme a start date and when they would finish. They started 7am and were done by 5:30. They cleaned up all the debris and put everything back in its place. My roof looks amazing! The quote I got for the GAF Product line was great as well. I also have a warranty on the labor and the product. I could not be happier.

Grateful! Thank you for the experience and the door. 1 Easy…read moreto contact and schedule. 2. Joe came right on time with confirming phone call prior. 3 Job was done with attention to details. 4. Everyone is professional and polite. 5. Pricing is reasonable.

Came as promised, his service call prices are amazing. Very happy I waited with this company. Thank…read moreyou again