I came to this dealership to check out a 2018 Mazda CX-5 in blue after booking an appointment. I…read morearrived and was greeted about 10 minutes later by the salesperson, Dylan Cabral. He seemed polite, which I took as a good sign--turns out, I was wrong.
The vehicle was listed at $10,633. During the test drive, the car started smoking. The salesperson claimed it was because the head gasket had been replaced and there was leftover oil residue, which honestly made me laugh. A good mechanic would've cleaned up properly after finishing that kind of work.
Then we sat down to go over the numbers. Somehow, the $10,633 car turned into over $17,000. One of the biggest fees? A "destination/delivery fee." When I asked why, I was told it was because "the car had to be delivered to the dealership." So, I'm paying a hefty fee for... gas? This is a hefty fee that typically only applies to new cars--maybe I missed something and this was secretly a new car? Because the amount of scratches and interior wear said otherwise.
On top of that, they added a "package" costing over $6,000 on a car barely worth ten.
Let's go over this scam of a package:
30-Day Buyback: A week or two should already be standard, especially when the car starts smoking on the test drive.
Powertrain Warranty: Reasonable, but considering the dishonesty I'd already seen, I wouldn't trust their mechanic to touch anything.
Nitro Tires + Warranty: Completely unnecessary.
1 Year of Free Oil Changes: My own mechanic offers that for $29 with premium oil.
Door Edge Guards + VIN Etching: You can buy these online for cheap.
Ceramic Coating: Laughable, given how rough the car looked.
$99/hr Maintenance & Labor: Not a deal--most shops already charge that, and I get free diagnostics locally.
Even after all this nonsense, the best they could "do" was $12,000--and that still didn't include taxes or documentation fees. For a car that smoked, had visible damage, and no inspection? Unreal. Instead of doing the right thing, they tried to sell me the car anyway, lied about fees, and played games with my credit card as a pressure tactic.
Nice try, Dylan Cabral, but those tactics don't work on me. You saw I had a baby with me and that I was on a budget, and still tried to take advantage. That's just low.
If you had been honest from the start, skipped the bogus fees, and taken accountability for the car's condition, maybe I would've made a purchase. But instead, you wasted my time and insulted my intelligence. The way this dealership operates is dishonest, manipulative, and completely unprofessional.
Edit: Also, we had to freaking see the car smoking to know you guys had repaired the head gasket? That's a serious repair, not something you shouldn't mention when trying to sell an overpriced piece of junk. That's instantly $1,500 off due to perceived risk.
My advice, don't do business with these people, you'll regret it.