I've used Collins Piano tuning twice now for an almost new Pramberger upright piano. Brent is an exceedingly nice guy, and a good tuner. My problem is that during his last visit Brent couldn't figure out how to put the fall board (keyboard cover) back on the piano correctly. My piano has, or I should say had, a soft-close mechanism to keep the lid from slamming down on your fingers. Brent struggled with it for almost half an hour, and then ended up snapping off the metal mechanism itself, saying, "it had to be done to get it to close". He then packed up his tools, took his payment, and left. Now I'm stuck with a damaged piano, and at no point has he ever offered to compensate me for the damage he caused.
If you have an old beat-up piano, I'd say Brent would be fine, but I would never trust him with a valuable one. I'm sad to say I will be looking for someone else next time. read more