I was helped by a nice fella named Jaden. He's a salesperson for Aptive and was highly informed on…read moreservices, current offers, availability, and pricing. I never felt pressured to buy and I felt like I was only being informed of my options. I ended up buying their premium package which included a one year package, sprays, resprays, traps, and more. The team came out next day to do a full perimeter and interior, remove nests, webs, etc. They wore covers for their shoes when indoors, we're polite, professional, and efficient. All in, they did my 1400sqft home in about 30-40 minutes. Highly recommended.

Dishonest business and a scam!!!…read more They use tactics to keep customers on their contracts longer than agreed, and the cancellation process is extremely frustrating. Three days before my one-year contract ended, I called to cancel and specifically asked to ensure I would not be charged again. Instead of processing the cancellation, I was offered a coupon and told I must call back on the exact contract end date, or I would be charged a cancellation fee. When I called one day after contract ended, I discovered they had already charged me additional month of service the day right after my previous call. Customer service then blamed me for not calling on the exact end date and refused to issue a refund. A supervisor later offered a $20 discount if I agreed to extend the service beyond the contract term, stating that only then could the overcharge be refunded. I declined, as I only wanted the service for one year. The refund was then refused. This experience felt misleading and unfair. I would not recommend this company based on how they handle cancellations and billing.