Very clean facilities, not that it matters as you do not have to get out of the car. The guys are…read morepolite, quick in and out.

The service at Valvoline is always excellent. They make sure the work is done right every time and…read morecarry themselves professionally. That's why I prefer Valvoline over other instant oil change places the team is always respectful and reliable.

Was a little wary to go here for an oil change for my car because I checked Yelp first and saw some…read morereally recent and really critical and negative reviews. Still, I have a long trip tomorrow and needed an oil change immediately, and everywhere else was closed for Sunday. I was, however, pleasantly surprised by the experience. The employees were polite, respectful, and professional. Despite being very busy with many customers, they completed the oil change quickly. They asked what I wanted done to my car and did not try to talk me into anything extra. The person who was manning the office was clear and helpful on the different oil options, their prices and advantages / disadvantages. The rate they offered matched what I had found online as a reasonable rate, and the entire experience was awkwardness-free, smooth, quick, and friendly. Glad I didn't let the bad reviews deter me and I would absolutely recommend this place!

Not a good experience. A racially motivated insinuation was made to me by the manager. "What's…read morewrong with you people " he said. He was rude, short, and has no place in customer service. I asked him about the bill because it was higher than I thought. A $115.00 oil change with a $10.00 coupon came to $126.00. He said we have to put a new filter in too. Like I didn't know that? I will never go there again. And if the owner has any sense at all he needs to fire him asap.

My sister & I lived the service and kindness received at this location! Dustin and Wayne were so…read morefriendly and explained everything. Highly recommend this oil change place.

I do not leave bad reviews, but for them, I need to. So far I was doing my vehicles there but no…read moremore. Waiting more than 30 minutes in line and in a car at 110F. People on both sides finished and gone. They turned other people that were stopping behind me to other lanes, and they entered before me for their service, so I decided to leave after the so-called manager said that I was disrespectful for telling him that everybody else finished, and I still wait in line. This is not how you speak with your old and new customers. If the customer in front of me had a longer service, they needed to point me to another lane like they did for those behind me. I will spread the word to all that I sent to them to not go there anymore. This is not worth the time and the money to get insulted for a bottle of water. I did the service elsewhere.

The mechanics at Speedee are fantastic - they are honest, able to explain car problems to me in a…read moreway that makes sense, and consistently do fantastic work.They clearly know cars of all makes and models, and have consistently solved all my car problems. And props to them for answering my questions in easy-to-understand-but-not-condescending ways. I highly recommend taking your car here for any and all problems!

While I was traveling I popped my tire on a backroad that had zero service and durning a heat wave…read more Tesla could not send anyone out to help me with the tire due to location & proximity. I was basically stranded. Stranger came. Helped .patched it and I called discount tire asking and begging for them to wait 5 mins after they close it's a holiday and to PLEASE help. No sympathy I called NTB and Jonathan and Curtis was extremely patient and helpful ! Completely understanding and waited for me to arrive. THANK YOU NTB life savers. The whole team thank you! I live 3 hours away and had no means of transportation and it was a holiday weekend. They truly are an amazing team and I had more than a wonderful Experience Bathrooms were clean. They were fast , patient and professional. It's companies like NTB that show me humanity still exists and good customer service.

I made a 10:00 appointment for some regular maintenance service, an oil change, brake fluid…read morereplacement, and tire rotation. Arrived at 9:40. There were six people ahead of me, no one at the counter and no place to sit. So I stood in line behind six people. Someone finally arrived at the desk, I was told it was the manager. He couldn't stop going over the details of a tire he didn't have with a prospective customer. He continually turned the computer screen to show the details, like the inventory of every NTB in the state of VA to demonstrate that they didn't have the part. Several times, he exited into the shop area and was gone for minutes. The phone was ringing off the hook. and never once got answered. He finally told her she would have to order it online, with never ending explanations on how to do it. She went to leave four times and he just wouldn't stop instructing her on ordering the tire. He completely ignored the six other people in line. She finally left and someone else stepped up to the counter. He never made eye contact or said a word, just worked on the computer, printed something out, and went into the parking lot pursuing this one prospective customer. He did this not once, but twice. He never acknowledged the six people waiting, which was now down to five, as one had left. He continued to work on the computer, with no word or eye contact with anyone. At this point, I had been waiting 20 minutes, and only moved up in line due to attrition. I stepped up, informed him who I was an asked him to cancel the appointment. He never had the courtesy to look me, or anyone else waiting, in the eye. Never once said "sorry folks, we're shorthanded and busy, and I'm working to get to you." It was the most incompetent, unwelcoming, and poor excuse for a business I have been in for quite some time. I cannot speak to the quality or timeliness of their actual automotive service, because their customer service was so poor I couldn't get there. But if this end of the business was managed so horrifically, I was not taking any chances on how bad the actual service might be. I will go somewhere else. I only gave NTB one star because you can't give none. I would never go back there. I would never recommend that anyone else ever go there. Business goes where it's welcomed, not ignored. They need to learn that lesson here.

Went to this place for an oil change and this is what i got, they put the wrong filter on it and…read morenow it leaked all over my brand new driveway. Was not able to tell first because was rainning the last few days but then my truck started to make knocking noices and dashboard was showing the oil symbol. Had to take a day off to fix it my self and now they dont want to be responsible for nothing. BE AWARE OF THESE PEOPLE DONT TAKE YOUR VEHICLE THERE THEY ARE INCOMPENTE

I gave a good review in the past. I later realized parts were missing from my car. Dust covers,…read morepins for covers and screw caps over my valve cover gasket and other otems were missing. Some type of disposable packaging was left on my valve cover gasket. My motor eventually died. I now have a car that I will not take to this place.

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

Taking my cars there for years. Noticed a recent dropoff in quality over the past 1-2 years. We…read morepaid for a car service and only got oil change. Both cars didn't have coolant added; one engine blown. People seemed nice, but trust is gone.

We've been looking for a reliable, honest mechanic for our two vehicles in Charlottesville for a…read morecouple of years now. Used to go to one of the chain places at Seminole Trail and Rio Rd intersection but change in ownership there has driven that place into the ground. So . . . we read the reviews for API and decided to give it a try for an oil change on our Outback. Very satisfied! They were friendly, quick and reasonably priced. Cost a bit more than the '"Drive-thru' oil changers but not by much and I'll happily pay more for a real technician who knows cars and takes pride in their work vs the low-paid gen x-er working at the drive thru oil change place who spends more time looking at his phone screen than he does at the car. If you're tired of getting quasi-scammed at other car repair/maintenance places in town, API is trustworthy and fair. WE'll be coming back for sure.