This cleaners advertises alterations. My complaint-they do not follow instructions, do not know how to sew. I gave them a ladies jacket to shorten the sleeves. $28. I am a seamstress, very knowledgeable. However I do not enjoy altering linings. All she had to do was this specific alteration. Instead she did as she pleased or perhaps it was ignorance.
This person added a crooked stitch around each cuff destroying the lines of the sleeve. The material and design of this jacket is to look like suede. Adding this stitch destroyed the illusion and makes it looks cheep and tacky.
There is no repair- removing the stitch would leaves holes and show making it look even worse.
My complaint/request to be reimbursed for the jacket was ignored by the owner. It was bought on sale for $80. Instead they lied, said they had returned it to it's original condition, taken the sleeves off and added back the sleeve length. Not physically possible as the extra material had been cut off. The owner only called back after I complained again. He added anther lie, said the sleeve was repaired and looked "perfect". False. They had only removed the crooked stitching and pressed the cuff flat which further drew attention to the destruction. Ignorance. Non professional.
I again requested reimbursement. Refused. The owner demanded the sales receipt, focused on the date and age of the jacket. This has NO bearing on their mistake and not following the instructions of the customer. Obviously I had never worn it. It is now ugly and cheep. It was bought 7mns ago. I don't have the receipt. My calls were not returned. This is poor, poor unprofessional behavior. Not acceptable. read more