Terrible customer service! I will not return to this place…read more I used 4 washers, sat in the car until loads were done. One washer left my clothes completely dry. I mentioned to the guy onsite and he was not concerned. Told me I should have said something before my wash was competed. WTH! I expected my $4.50 back. I ended up spending another $4.50 in a different washer because I had still had clothes to dry. On top of that, he did not place a "out of order" sign on it. SMH Never again, I rather go to a packed laundry mat where customers are properly greeted and know they will do the right thing by their customers.

I have been coming to this laundry place for a couple of years now because I live nearby but today…read moreI had to write a review and I agree that this place is clean but I do believe that the customer service could use a little help. The people that come to these places are very humble and appreciate the service provided including myself but when it comes to getting a refund which is not entirely the customers fault due to machines not fully working properly. It would be nice to be seen as a person that appreciates the laundry. The person I talked to lacked the common courtesy and compassion that all human beings should naturally have. As a teacher and parent I believe kindness and compassion should always be taught at and early age. I guess some people learn differently. What I learned today was that not everyone is here to serve their higher purpose. But I'd like to thank Laundry Express for allowing me to use your facility. I trust that the one who own the facility appreciate the people who use the laundry mat and not take advantage of people who just needs to use the machines to clean and wash their clothes.