After someone backed into my car this past summer, I ended up taking it to Armand's Body Shop to do…read morethe repairs. I took it in at least four times, and each time they gave it back to me with different problems than when I went in. They were also unprofessional and hostile toward me when I returned, and the owner, Dan Dumont, threw me out of the shop on two of my visits. They were difficult to communicate with, and I had to keep calling and stopping by the shop just to get them to schedule a time to (try to) fix these ongoing issues. These issues started after the first time that Armand's said the repairs were done. I looked over the car and wrote down a list of 18 items that were either broken, missing, or improperly repaired. Some of these items included gritty paint on one panel, very sticky paint on another panel, pieces installed crooked, many missing and broken fasteners, and door buttons not working. I took the vehicle back in, the employees seemed inconvenienced and upset, but they fixed most of these issues. However, the vehicle came back to me with no air conditioning and several warning lights illuminated on the dash. Once those new issues were fixed, I also noticed a broken trim piece, which is when their attitude really started to shift. Dan insisted that they didn't break it and claimed that I've been taking the car home, breaking parts on it, and then bringing it back in to "nickel and dime" him. He then threatened to no longer abide by the warranty on their repairs. As with Dan, the employees at the shop have blamed me for breaking the numerous pieces that they have broken during the repair process. They keep complaining that "these cars are all made of plastic" or "I don't know who's been pulling on all this stuff", and they act angry and annoyed when I come back in to ask them to complete the repairs. During my last interaction with Armand's, I again made it clear that I would be fine with them outsourcing the repairs to another shop if they were unwilling or unable to do the work. Dan refused, saying he wasn't going to pay for that. I asked about their warranty, and Dan again said that he would not guarantee his work or complete the repairs: "I'm not going to warranty clipped-on items." When asked why not, he said "Because you've been back here too many times and I'm not doing it!" Dan told me "I really don't care what your opinion is" and then kicked me out of his shop again. At this point, the insurance company sent me to another local body shop, which was very professional and finished the repairs in one day. They also discovered that part of the reason why trim pieces had been coming off was because Armand's had used tape and/or glue to reattach them instead of doing the job correctly and replacing them. This process has been extremely frustrating and I do not recommend working with Armand's.

Lucien did an excellent Job on my Hummer H3read more

Worst customer service experience in my life. After spending over $5,000 in repairs they finished…read morefixing my car. 2 days later my car broke down. Not a coincidence, and yet they did not take responsibility of the situation. I had to spend an additional $400 in repairs plus the expense of the tow it back to them. They try to intimidate you with diagnostic fees so they don't have to investigate their own mistakes during the repairs. I do not recommend anyone to take their car here ever.

It's a long review but worth the read…read more Let me start off and say that if you're thinking about getting your car back in a timely manner don't go to this location for any kind of body work. I brought my vehicle here for repairs which was an insurance claim which I was not at fault. I was greeted by a nice receptionist very kind woman on at 12 February after I made a appointment to bring it in for the body work. my insurance claim and adjuster said the bodywork will only take two days which it states on all documents. Lee Collision had it over the amount of days that the body work should have took to make repairs. my vehicle should have been completed not later then the 10th or 11th of February. I called them numerous of times trying to recover my vehicle. Did not receive it until the 13th. now the other persons insurance does not want to cover me for the two extra days of me having the rental car. Lee collision does not want too cover me the 2 days for the rental. Their reasoning is that it's flu season and they didnt have enough technicians and it's a high peak season. I don't believe it's my fault that you don't have enough technicians. I don't believe I should be charged for the 2 days of a rental because you did not complete your part of the agreement in a timely manner. They told my insurance Company I should have asked for a loaner vehicle. How would I know to ask for one if I though my vehicle would not be done on the day I was told it was going to be completed. Rob is the body shop manager. Not a nice guy. Don't go here I really don't recommend going here

Amazing service, great communication, and quick turnaround! I would definitely recommend, Jen went…read moreout of her way to work with the insurance company to get OEM parts.

These guys are great. I needed my car pulled out of the ditch and Sid was a magician at the…read morecontrols of the wrecker. He had the car out in a few minutes without a scratch.